Malloy Ford of Winchester

I did not specifically have a problem with the process. My problem was that the vehicle was extremely overpriced. It took forever to get my plates, and they charged me more after I had already paid the r My problem was that the vehicle was extremely overpriced. It took forever to get my plates, and they charged me more after I had already paid the required prices for my plates. We were talked into purchasing an extended warranty that did not cover the price of the thermostat issue that should not even been an issue if they had serviced and checked the vehicle over before selling it. This was 2 months after we purchased the vehicle. Then, 2 more months later, the check engine light came on again. The O2 sensor went bad. The vehicle only had 75000 miles on it. Called about the warranty. Was told that O2 sensor was not covered, because it was normal wear and tear. I asked for a copy of the warranty information to be emailed to me. That never happened. xxx! Now we have traded the vehicle after only owning it for 7 months, because I don't want to deal the dealership and their brushoffs any longer. We have been calling them to get our refund for the extended warranty, but getting no resolution or anyone to answer the phone in the finance offices. I DO NOT recommend purchasing a used vehicle from this dealership what so ever!! More

Do not buy used from any Malloy dealership. First was a 18k lemon from Toyota 2 years ago. Now from ford, even blue certified. Told I was covered 4 months or 4k miles. If I had any issues bring First was a 18k lemon from Toyota 2 years ago. Now from ford, even blue certified. Told I was covered 4 months or 4k miles. If I had any issues bring in and they’ll make right. Now that I’m 45 days in with a looming 2k repair I was told today buy a jerk in sales not to buy used. Terrible customer service from a dealership that I’ve spent 80k on three cars in 4 years. ( bought one new). Don’t fall for their smoke and mirror tactics. They love making money selling nice looking vehicles with mechanical problems. Never again More

Experience was long all day in dealership getting my new c- max. Well worth that part excellent car!! What I did not like was after having my car for 2 years and moving to va they wanted to charge me 77$ to c- max. Well worth that part excellent car!! What I did not like was after having my car for 2 years and moving to va they wanted to charge me 77$ to put front brackets on for front license plate. That is ridiculous!! More

To whom it may concern Allen is a excellent sales person, he greeted me in the rain. He was the only sales person in the lot the rest were inside out of the rain, We were looking for a blue 2019 Kia person, he greeted me in the rain. He was the only sales person in the lot the rest were inside out of the rain, We were looking for a blue 2019 Kia Optima that was supposed to be in the Chevy lot a mile up the road but was told it was not there. This is where we had came from. So he personally took us up there second time only not find the car. Allen had went over and beyond to find the car and missing key making calls to both managers. The car was finally found in the service area at the Ford lot and was purchased by my daughter who lives in Morgantown WV. The car had to be serviced and detailed to complete the transaction. This was around 1:00pm and would be done around 6pm. So we return then from Martinsburg. But leaving the detail shop a "new" self tapping bolt punctured the back tire with the hex head that was visible, and yes was brand new which I even took the New Car Sales Manager out to look and verify it and he agreed. Presented the issue to Allen and he had gotten in touch with the service manager to replace the tire. Beings in sales/project management and mechanically inclined. He handled it very well. This was Saturday 7/9/22 at 5:48pm. So the next step is to see what happens next week. Allen to me is a extremely great asset to your dealership because I can see it . This whole ordeal started at 9:00 that morning. Beings I'm a 35 year employee were I work, Allen did very well. He even called me around 8:00pm that evening to reassure me that the issue would be taken care of. Normal sales people don't do that. He gets 5 stars and then some. Any question call me Scott Foley Cell 304-283-0272 Email scott.foley@coreandmain.com More

I've only had my 2021 F-150 back for a few hours and 80 miles, so as far as I know the work was fine. My difficulty with Malloy was getting information on its status. I had it towed to Malloy on Friday eve miles, so as far as I know the work was fine. My difficulty with Malloy was getting information on its status. I had it towed to Malloy on Friday evening. On Monday I started trying to find out when they estimated it would be ready. Specifically if it would be ready on that Thursday since I needed it that evening. By Wednesday evening I still couldn't get a straight answer if it would be ready on Thursday in case I needed to arrange for alternative transportation. As it turned out it was not ready until a week and a half later. By then they were not replying to texts or answering their main phone number. I'm not complaining about how long it took to fix it, simply that they either could not or would not tell me if it might be ready that Thursday, especially since they had to have known that there was not a chance of it being ready. More

They treated me with excellent customer service, they had just what I was looking for and got me in it. If you need a vehicle go there and also ask for Mr.Reed. thank you 😊 just what I was looking for and got me in it. If you need a vehicle go there and also ask for Mr.Reed. thank you 😊 More

Ordered my new truck though these guys and it was a simple and painless process. Highly recommended and would purchase from them again. simple and painless process. Highly recommended and would purchase from them again. More

Malloy Ford of winchester could not fix my 2019 f150 after 6 time of being there even after replacing the entire engine it was still making the exact same noises so they called it normal operation but i after 6 time of being there even after replacing the entire engine it was still making the exact same noises so they called it normal operation but it wasn't normal operation when they replaced 2 cam phasers then replaced all timing components then finally replaced the engine which nothing they did fixed it and it took them 3 time to acknowledge there was a problem only because one of the services writers road with me and pushed the issue it is a terrible dealership with terrible mechanics every time I went it in people were always saying my vehicle has bee here multiple time and still not fixed More