Called to check on a vehicle in stock and spoke to Logan. The vehicle was available, so we headed that way. Logan called back to let us know that the vehicle did not pass inspection and the estimate for repairs was $3000+ and he wanted to be fully transparent with that. We found a car at a neighboring dealer that is within the same family and he could help us with that. Logan was awesome! He got us a great deal on our “new” car. Christa in Finance was just as awesome! She kept us in the loop and called several banks to see if they could do better on the rates. Will definitely be back!

We had a very good experience with our salesperson, Jonathan Bayliss. Our purchase went smoothly and financing was a breeze. Wish we needed a second car because we would go with Jonathan again!

Please disregard my last review. Your location has very kind and loyal associates. Sorry for the inconvenience.

A positive experience. Of course, it would have been even more positive if I actually had the car. I think they could have done more to speed up the buying process since I was under a time crunch. They were willing to work through email since I was out of state. It would be awesome if Malloy Ford moved into the 21st century of technological advances and internet shopping where someone from out of state could sign paper work / notarize without the slow snail-mail process. E-signing is a common business practice. Also, not too thrilled with their website advertising, which is deceptive, since the posted price includes all discounts: 1st responder, recent college graduate, ect. All Malloy Fords seem to have a $900 Processing Fee, which is quite high considering it's paying backroom staff for paperwork duties. In other states, there are caps at $100 to avoid this consumer abuse. Can't blame the employees for some of these policies. I still need a car, have money to spend, qualified for financing, and ready to buy ASAP, so any non-Malloy Ford dealers can reach out to me and sell me a car TODAY.

To whom it may concern Allen is a excellent sales person, he greeted me in the rain. He was the only sales person in the lot the rest were inside out of the rain, We were looking for a blue 2019 Kia Optima that was supposed to be in the Chevy lot a mile up the road but was told it was not there. This is where we had came from. So he personally took us up there second time only not find the car. Allen had went over and beyond to find the car and missing key making calls to both managers. The car was finally found in the service area at the Ford lot and was purchased by my daughter who lives in Morgantown WV. The car had to be serviced and detailed to complete the transaction. This was around 1:00pm and would be done around 6pm. So we return then from Martinsburg. But leaving the detail shop a "new" self tapping bolt punctured the back tire with the hex head that was visible, and yes was brand new which I even took the New Car Sales Manager out to look and verify it and he agreed. Presented the issue to Allen and he had gotten in touch with the service manager to replace the tire. Beings in sales/project management and mechanically inclined. He handled it very well. This was Saturday 7/9/22 at 5:48pm. So the next step is to see what happens next week. Allen to me is a extremely great asset to your dealership because I can see it . This whole ordeal started at 9:00 that morning. Beings I'm a 35 year employee were I work, Allen did very well. He even called me around 8:00pm that evening to reassure me that the issue would be taken care of. Normal sales people don't do that. He gets 5 stars and then some. Any question call me Scott Foley Cell 304-283-0272 Email scott.foley@coreandmain.com

They treated me with excellent customer service, they had just what I was looking for and got me in it. If you need a vehicle go there and also ask for Mr.Reed. thank you 😊