Malcolm Cunningham Chevrolet Alpharetta

My 2019 Chevy Silverado had a valve lifter collapse and ruin the engine at 65K miles. Fortunately, I had purchased the extended power train warranty when I bought the truck used in 2020. It took my servic ruin the engine at 65K miles. Fortunately, I had purchased the extended power train warranty when I bought the truck used in 2020. It took my service representative two weeks of back and forth with the extended warranty company to get them to agree to replace the engine, but in the end it only cost me $160 for new plugs and oil, plus the $200 deductible for a $9,000 repair.. I am very grateful I bought the warranty and also very grateful for my service representative for fighting to get the work covered by the warranty company. The truck runs great again and I was very pleased with the work and the customer service at Malcom Cunningham Chevrolet. More

I'm writing this review while stranded at Malcolm Cunningham Chevrolet, fuming with anger and disbelief at the absolute travesty of customer service I've just experienced. What started as an exciting Cunningham Chevrolet, fuming with anger and disbelief at the absolute travesty of customer service I've just experienced. What started as an exciting day to lease a 2024 Chevy for my daughter's 18th birthday turned into a nightmare thanks to their deceitful tactics and utter lack of compassion. After spending an entire Friday negotiating a deal, we finally agreed on a lease for $241 per month with NO down payment. They assured us the deal was final, took our credit card information for OnStar and registration, and even let us take the car home! They told us to come back on Saturday to "clean the car and confirm the discounts." We returned on Saturday, excited to finalize everything. Instead, we were subjected to FIVE HOURS of waiting, only to be told that "one of the discounts didn't work" and we now needed to pay $1,500 down! We reminded them of their promises, but they became incredibly rude and dismissive, offering no solutions or apologies. At that point, we demanded a refund, but they nonchalantly informed us it would take FIVE DAYS to process! They've effectively held our money hostage, leaving us unable to purchase another car for our daughter. To add insult to injury, they claim the delay is "our choice" because we paid with a debit card, even though they initially told us it was required to finish the purchase. Now, they refuse to let us take the car we drove here in, leaving us stranded without any transportation. Their "solution"? Take an Uber and call them later for reimbursement! This is beyond unacceptable. Malcolm Cunningham Chevrolet's bait-and-switch tactics, blatant lies, and complete disregard for their customers are appalling. They've ruined my daughter's birthday and caused us immense stress and financial hardship. I will be sharing this review on every platform imaginable – social media, review websites, and anywhere else I can. I urge everyone to avoid this dealership at all costs. They are dishonest, unprofessional, and clearly do not value their customers. More

I recently bought a Lexus GX from Malcolm Cunningham Chevy North Point. The car has video monitors in the headrests and I specifically asked if they worked and the sales associate said he would ask, I n Chevy North Point. The car has video monitors in the headrests and I specifically asked if they worked and the sales associate said he would ask, I never followed up and that is my mistake. They don't and they would need headphones that only work with the monitors that weren't in the car anyway. When we were talking price they have a $2000 dollar bogus inspection fee that comes with some sort of guarantee that I wasn't willing to pay for so they took it off but that's it so essentially they got full asking price for the car. I thought since I was a new customer that paid full asking and a set of new monitors is $600 that maybe they would help me out but instead I was told it's "as is" so too bad. I wouldn't recommend working with this dealership, if you have an issue they really don't care. They wouldn't even say sorry or well we can't buy you new ones but lets meet somewhere in the middle... Bluntly they are your typical car salesmen that only care about money.. No integrity!!! More

My wife and I came here with the expectation that we would leave with a 24 Trailblazer, but to our surprise, and with all the amazing incentives currently available, we left with a 2024 Equinox RS that would leave with a 24 Trailblazer, but to our surprise, and with all the amazing incentives currently available, we left with a 2024 Equinox RS that has left my wife in AWE. This would not have been possible without the wonderful attention and assistance from Carlos, Rich and Tyler. They worked with us to try to meet our terms and ultimately we left incredibly happy customers with a brand new EV! Cant say thank you enough to Malcolm Cunningham Chevrolet and to Carlos, Rich and Tyler for making my wifes wildest dreams come true!! More

I don't know where to begin. The entire team at Malcolm Cunningham is an All-Star lineup. My experience began in the service department and Nicole was the personification of cust The entire team at Malcolm Cunningham is an All-Star lineup. My experience began in the service department and Nicole was the personification of customer service. I appreciate the outstanding job she did and all of her efforts on my behalf. The next step was the purchase of a new vehicle and I was lucky to have Rodney in my corner. He was ready, willing, and able to work with me. That was important because of the unexpected circumstances I found myself in. Rodney patiently explained my options and worked to get me in a new vehicle much quicker than I imagined possible. Malcolm Cunningham Chevrolet is lucky to have a dynamic duo like Nicole and Rodney. They make the customer feel like a winner. More

The paper hasn’t been submitted stating that I returned to Chevy so they are asking for more payments to Chevy so they are asking for more payments More

Very pleasant experience, and extremely helpful staff. I was informed of issues and Adrian was able to verify my extended warranty information on my corvette since I had no paperwork confirm this purcha I was informed of issues and Adrian was able to verify my extended warranty information on my corvette since I had no paperwork confirm this purchase. More

HORRIBLE DEALERSHIP. They quoted me $900 for a DIAGNOSIS. After I told them to not touch my vehicle they still did (or say they did - no answer to my issues, no explanati They quoted me $900 for a DIAGNOSIS. After I told them to not touch my vehicle they still did (or say they did - no answer to my issues, no explanation of what was done (kept saying what was going to be done) and even after I told them not to touch my vehicle, they still charged me over $200 to hook a computer up to the truck. Run, better yet, SPRINT away from this dealership. I’d rather eat a bowl of glass than give them a dollar. All I do is talk to people everyday and I plan on making sure everyone I talk to knows to never go to this dealership. SCAM ARTISTS More

Drew, was most helpful as a Service Writer. My vehicle was ready as promised. Fast and effective. My vehicle was ready as promised. Fast and effective. More

I always have confidence that my vehicle will be taken care of in a timely manner and my service advisor keeps me informed of progress and any delays. care of in a timely manner and my service advisor keeps me informed of progress and any delays. More