Malcolm Cunningham Chevrolet Alpharetta

Bait and Switch: I wish I could leave 2 reviews. Sam the sales person was perfect. She was very kind. My wife has a brain injury and she spent tons of time with her being patient. She downloaded eve Sam the sales person was perfect. She was very kind. My wife has a brain injury and she spent tons of time with her being patient. She downloaded everything for her and made sure she was comfortable with everything. She spent a long time showing her how to use the features in her new car. She gets 10 stars. Now to the dealership. The complete opposite. If I could give negative stars I would. Everything about this deal was bad when dealing with the dealership. First, don't pay attention to any prices listed. It is all bait and switch. This car was a Christmas gift for my wife of 44 years and I would never have bought a car from these people except this is the one she wanted so a sucked it up and did it anyway. I buy tons of cars. I have a huge family, a business and a charity. A simple way to buy a car is search for ones like you want, look at the prices, choose the lower ones and then call multiple dealerships for the out the door price. Simple enough. This car was listed on the dealerships website and on Kelly Blue Book.com at $27585.00. The out the door price should be that price plus taxes and whatever fee the dealer charges for so called document fees. The out the door price on this car was quoted as $36,945.51. That is approximately a $7,000 markup. This is outrageous. When I pointed that out they said basically..tough. "Go around to all the other Chevrolet dealers and see what they will charge and we will try to match it." That is dishonest, illegal and immoral but that doesn't bother this dealership. Ultimately I gave them my other quotes and bought the car for much less than the $36,945.51 because my wife wanted it so badly, but still much more than the price quoted. However, I will never go back and suggest you drive a wide circle around this dealership. Also, if you do deal with them, completely ignore the advertised price. It means nothing. More

This place is terrible. They have had my Tahoe for over 3 months and keep needing to replace part after part even though these parts have nothing to do with the original pro They have had my Tahoe for over 3 months and keep needing to replace part after part even though these parts have nothing to do with the original problem. (My 2023 Tahoe jumped into neutral while on the interstate. I couldn't shift, turn off the car completely, or turn it back on.) Originally it was a fuel pump control module - which was "on backorder with no ETA." I found out that they had the part for a month before I was told. Now, 2 months later, I was also told that wasn't the issue. But now I needed a new engine and radiator. They needed to complete a warranty application or something for the engine and the radiator was now "on backorder indefinitely." They had already been denied under the warranty because they didn't send in any paperwork showing any maintenance (ie., repairs, oil changes). They ended up ordering and, I’m assuming installing, the engine anyway. I wouldn’t know because they don’t call. The service department/dealership representative has called a total of two times in the three months. Once on the day of intake to find out the problem. A second time after they were told by GM to provide an update. At that time, I was told they needed proof of oil changes. But they weren’t planning on calling until they were told. Who knows how long they’ve been sitting on that? Now, 3 months later, still no resolution and no Tahoe. I was offered a rental - It is a small, base model Nissan sedan from Enterprise which I had to go pick up. When I asked whether I could get something more comparable to my Tahoe in order to fit my entire family I was told they wouldn't do anything, but I could pay the difference. I wouldn’t send my worst enemy here. More

Ran my credit without permission. I had a freeze on my credit causing a 30+ point decrease on my credit report I had a freeze on my credit causing a 30+ point decrease on my credit report More

Everyone was very kind and helpful! !! I knew I was in good hands but they blew past all expectations !! I knew I was in good hands but they blew past all expectations More

I'm pleased with this dealership and service department except the mechanics got grease in my seat and floor mat. They did offer to do a detail which I appreciate, but having to get someone to help take a except the mechanics got grease in my seat and floor mat. They did offer to do a detail which I appreciate, but having to get someone to help take and pick up the car is very inconvenient. More

My repairs matched the earlier quote and the car was ready when promised. What more can can I ask from a dealership? ready when promised. What more can can I ask from a dealership? More

My wife and I bought two cars from the dealership and had some modifications done to them in which the staff was very professional and accommodating! We’d like to thank everyone who was involved for nice exp some modifications done to them in which the staff was very professional and accommodating! We’d like to thank everyone who was involved for nice experience! More

The service staff is always friendly and attentive without trying to upswell me. Thank you all! without trying to upswell me. Thank you all! More

Efficient and friendly service! The online booking process is easy and the advisors always make for a pleasant experience. I highly recommend this dealership. Thanks process is easy and the advisors always make for a pleasant experience. I highly recommend this dealership. Thanks More

Truly awesome car purchasing experience. Everything explained clearly. Lance was friendly and knowledgeable. Have been to other dealerships where the sales people were pushy. Not the case here. Wou explained clearly. Lance was friendly and knowledgeable. Have been to other dealerships where the sales people were pushy. Not the case here. Would recommend taking a look if you are in need of a new or used vehicle. More