Mahwah Ford

Excellent service I keep going back to Mahwah Ford for servicing because of the excellence of its service staff, particularly Dave Weiner. Dave is always there to help I keep going back to Mahwah Ford for servicing because of the excellence of its service staff, particularly Dave Weiner. Dave is always there to help and make sure that I don't have too difficult a time as I am disabled. And things get done in a timely manner. Dave is the face of a wonderful crew and I will be a customer for a long time! More

Awful! Worst experience ever!......long story short, the sales manager was a rude, bulling, liar. With his belittling attitude he negotiated with a certifie Worst experience ever!......long story short, the sales manager was a rude, bulling, liar. With his belittling attitude he negotiated with a certified price when the car was not certified. The finance man was even more rude, as soon as he got my deposit he pumped the interest rate that was already showed to me and agreed on with the sales manager, he said that it does not matter what the sales department say over there, they will tell me whatever I want to hear. He then tried to cheat me and slip in an extra 258.00 in the contract for car theft protection, thank goodness I caught that and made him take it out. If I only was not in a pinch and didn't have my heart set on this car....shame on them the way they mistreated me. Could not pay me to go back. On a happy note.....I am looking forward to buying all our future Fords anywhere but there. More

AMAZING!!!!!!!! I have bought many cars in my lifetime, and working with David at Mahwah Ford was the best experience by far! Dave relaxed demeanor and knowledge made I have bought many cars in my lifetime, and working with David at Mahwah Ford was the best experience by far! Dave relaxed demeanor and knowledge made the entire process enjoyable. If you are looking to buy a Ford, I highly recommend using David as your salesperson! More

,Bought a 2019 mustang gt convertible in April, by September Everything went, transmission,clutch, safety features They replaced clutch, put new transmission, fixed safety features, Got the car b September Everything went, transmission,clutch, safety features They replaced clutch, put new transmission, fixed safety features, Got the car back wasn’t running right, transmission sounded louder than the exhaust, clutch wasn’t shifting right, slight delay going into next gear, safety features were ok, took the car back sounded ok, Clutch still wasn’t shifting right, Took it back again,said they took care of the problem, picked up my car on a Thursday night, took it home parked in my driveway, Next day went to use my car, Clutch had almost no play,barely went into gear, had work, so I took it back Saturday, on the way there, Everything went again, transmission, clutch, safety features, manager said I burnt the Clutch, by abusing it, came to this conclusion, because of a burnt smell, this was the exact smell it had the 1st time, apparently I didn’t abuse it the first time, but the 2nd time I did, they refused to replace Clutch, and would not look at the rest of the car, until I paid them 2,700 dollars for a new clutch, Car only has 12, thousand miles, I’ve been driving a clutch for 40 years, never burnt a clutch, All of a sudden,I burnt 2 at 12,thousand miles, you will read some good reviews, if you take a close look, it’s all minor things, Brakes, tuneups,oil changes, The bad reviews are all big things, STAY AWAY FROM THIS PLACE AT ALL COST, OR YOU WILL REGRET IT, owner replied twice, each time he said call service department, The same people who don’t care, If the owner really cared, he would contact me to hear my side, But I guess that he only wants to hear his workers side, Spent 52, thousand dollars on a car and I get treated like xxxx, STAY AWAY, STAY AWAY,STAY AWAY THESE PEOPLE ARE RIP OFF ARTISTS, I PROMISE YOU, YOU WILL REGRET IT. P.S. service manager is the worst that I have ever dealt with, wouldn’t listen to me at all, Had his mind made up before we even spoke,I left him 2 voicemails not even the decency to call me back,he had jenessa call me instead, he isn’t even a mechanic, He is an engineer, if he isn’t a mechanic, how can he diagnose my car or anyone else’s,(he can’t) More

Your sales people Chris Donnolly and Doug Johanassion were outstanding they helped me through the buying process from start to finish were I met with your. Financial guy Dennis who was also great. were outstanding they helped me through the buying process from start to finish were I met with your. Financial guy Dennis who was also great. More

Stay away from this dealership. I was way over my mileage at the end of my lease, so instead of a ‘lease return’, I came up with a deal with my salesman (original salesman from 2016 who I leased the vehicle at the end of my lease, so instead of a ‘lease return’, I came up with a deal with my salesman (original salesman from 2016 who I leased the vehicle from) who offered to pay let’s say $30k for the vehicle over the phone and via email. The residual value at the end of the lease was somewhere in the $31k range. So I agreed to pay the $1500ish in difference to get out of the vehicle which was WAY cheaper than the mileage overage fees. All that being said, I arranged to have my vehicle dropped off after we agreed on the numbers. A few days go by with my vehicle sitting at the dealership, I hadn’t heard a word from my salesman. He finally responded to my emails and stated the vehicle was apparently throwing a bunch of check engine/fault codes which made my vehicle worth thousands and thousands of dollars less, making it practically worthless. Respectfully, I stated there was no way that was possible since I had owned the vehicle since it was brand new. When asked, he could not recite to me exactly what codes it was throwing. Instead, the vehicle was suddenly thrown back onto my lap unexpectedly. (I thought since we had agreed on a specific number/deal, that the dealership would honor that no matter what, as long as the vehicle was given to them in the condition I had explained it was in, via emails and pictures, which it was.) To confirm my suspicions, that someone wasn’t telling me the truth, I plugged in multiple scanners to my vehicle and to absolutely zero surprise, the vehicle did not throw a single fault code on any scanners as well as having it looked over by my local mechanic who also confirmed there was absolutely nothing wrong with my vehicle. I sent pics of this proof along with an email to my salesman and never heard back. More

They REFUSE to service my car because I wrote a bad review.. I took my 2018 Explorer for an oil change, and afterwards it was leaking drops of oil all over my driveway-- which is what prompted my poor review of I took my 2018 Explorer for an oil change, and afterwards it was leaking drops of oil all over my driveway-- which is what prompted my poor review of the service. However, they made it right and resolved the issue (considering the car is still under warranty). A couple months later, I try to make an appointment because a turn signal bulb is out and the receptionist conveniently forgets to call me back. After getting in touch with the same advisor, I'm told the manager refuses to service my car because of my previous review. If they want 5 star reviews, they should do 5 star work. And if they do not allow poor review customers in their shop, then their 4+ star rating clearly doesn't mean anything. More

JUST BAD BUSINESS Saleman shook my 17 year old sons hand after writing it up said congrats on your first used car. Manager came over and said no. Saleman shook my 17 year old sons hand after writing it up said congrats on your first used car. Manager came over and said no. More

THEY WILL CHARGE YOU MORE & GIVE INSANE ESTIMATES Had a great experience buying my first ever car from them BUT servicing is absolutely bad please go somewhere local or place that you know DONT GO FOR Had a great experience buying my first ever car from them BUT servicing is absolutely bad please go somewhere local or place that you know DONT GO FOR SERVICING there even if they say half off More

Not so good Was interested in an eco sport and dealt with PJ Flattery. Didn’t address my needs or concerns when inquiring about the vehicle. Seemed like he wasn’t Was interested in an eco sport and dealt with PJ Flattery. Didn’t address my needs or concerns when inquiring about the vehicle. Seemed like he wasn’t paying attention and that he wasn’t looking out for my best interests. Left and wound up buying at Salerno Ford a week later which was a much better experience. More