Mahwah Ford

NEVER BUY A FORD Ford has no loyalty and they do not stand behind their vehicles. They are poorly made vehicles and I have had nothing but problems with my Explorer an Ford has no loyalty and they do not stand behind their vehicles. They are poorly made vehicles and I have had nothing but problems with my Explorer and they are unwilling to help in any way. Recall after recall and now want me to pay $2,200 for recalled steering rack. DO NOT BUY FORD!!! Also 3 years old and 9 rust spots that they wanted me to pay over $2,000 for. HOW DOES A 3 ayear old car at the time RUST and wants customer to pay for. Too many problems to write! I just know I will NEVER buy a Ford again! More

Worst dealership ever I recently bought a CPO Explorer. It's a 2014 Explorer with less than 29,500 miles on it. Within the first week that I had it the car I noticed that t I recently bought a CPO Explorer. It's a 2014 Explorer with less than 29,500 miles on it. Within the first week that I had it the car I noticed that the bumper was a shade off from the rest of the car so they repainted it to the factory color. They didn't know why it was a cream color when I had a white car. Then a week later the car would rumble when I would press down on the brake. I took it back to the dealership and they said that it was the rotors and they needed to be replaced. I said why do they need to be replaced if I'm buying a CPO and the car needs to have at least 50% left on everything. The dealership didn't have an answer but they fixed the issue. Then a few weeks later the brakes started to makes high pitch metal grinding sound. So I took it back to the dealership and they put something on the pads to make the grinding stop when I came to pick it up I heard the sound as I was pulling the car out of the dealership. Bruce the CPO manager got in the driver seat and took it for a drive and claimed he didn't hear anything. I asked for a technician and we went driving we didn't get out of the parking lot and he heard it. Brice said that they would replace the break pads but was really annoyed and said he "doesn't need me to come back as customer to his dealership again". I replied that this was all supposed to be checked out by the technicians before being put up for sale. Then within the first couple of weeks in the summer on a hot day I smelled something really bad coming from inside the car. I picked up the middle row and saw spots I was in touch with the sales person,Mike and he said he would tell Bruce. They never ever got back to me. I called the Ford Corporate office and opened a case but the dealership won't pay for it since I came to late to them. I said I've never eaten in the back of the car and there is spilled food that has clearly been sitting there for months and the carpet need to be changed. They won't do anything. And won't even apologize for the inconvenience they've caused. The CPO manager Bruce is absolutely disgusting to deal with and there customer service,and the servicing department is just as bad Would never recommend them to anyone. More

Got the truck I wanted with little hassle I was looking for my own car and looked at what sort of car would make a good fit. After thinking about my needs, personal and business wise, I though I was looking for my own car and looked at what sort of car would make a good fit. After thinking about my needs, personal and business wise, I thought a pickup would be a good fit. After doing some initial research, there was little doubt that I was going to get a Ford F150. I dug into the Ford website and visited some other dealerships closer to home to come to get a good idea of the right model, options, packages, exterior/interior colors, etc. After a few weeks, I had a pretty good idea of the truck I wanted and the price I wanted to pay for it (thank you TrueCar). I went to Ford.com, searched for inventory, and found a few trucks. Most of them had certain options that were missing, but there was one that had everything I wanted and a bit more. However, the truck was in Mahwah, about an hour away from me. I went to my local dealership and told them about the truck, but 1) I wasn't getting decent pricing and 2) I wanted to see the truck for myself. I felt bad for the sales consultant at the local dealership, it wasn't his fault in regards to the pricing. I went to Mahwah, test drove the truck with Richard Bennett (nice British dude), and then went home to figure out what I wanted to do (wait a few months and get a 2018 model, or go back and figure out a way to get the truck). I called the dealership the next day and Richard was unfortunately not working that day, but I talked to a young sales consultant, John Salvatore, and he's the sort of guy I like dealing with because he's not your stereotypical "car salesman." After discussing some initial pricing and accessories over the phone, I went to the dealership, and sat with John, going over some other aspects of the car. It was 8:45pm and they were about to close, but John and I started working on the pricing and went back and forth for a while with his finance manager before coming to a deal at 9:30pm. John wasn't trying to push me (I think, as a tech savvy guy, he probably knew I had a number in my head from doing my research and I was trying to hit that number). We got to a deal that made sense for me (a little more down than I wanted and a longer term loan, but the pricing and payments were comfortable for me with an option to payoff quicker if I'd like). I told them I only wanted 1 company to run my credit, and by mistake they ran it with a few more companies, but they apologized and gave me a letter that would help me get those credit checks off of my credit report (it was an honest mistake). I went to pick up the car, had a nice, long discussion with the finance manager, Dennis Henry, and ended up having little time to go over the car with John. We rescheduled the time a few days later and John broke down everything I needed to know about the car and answered any questions I had. He also went over the accessories and we figured out what made the most sense for me. Overall, it was a good experience. John is a guy who knows cars and doesn't need to be gimmicky to sell you the right car with the right options for you at a good price. He's pretty straightforward and explained the truck and its features very well. So, if you're like me (analytical, breaks things down, straightforward, doesn't like all the gimmicky stuff and the pushing that car salesman typically do), John's a guy you'd like to deal with. He's relatively new to the business, and the younger generation would probably like dealing with him. I'd recommend John and the Mahwah Ford dealership in the future. More

Outstanding Dealer....The Best!!!! Mahwah Ford is amazing. #1 dealer to buy from. Have purchased a total of three cars from them and every time was a wonderful experience. My salesman Mahwah Ford is amazing. #1 dealer to buy from. Have purchased a total of three cars from them and every time was a wonderful experience. My salesman Dave Saunders is the BEST in the business. I will never buy a car anywhere else. I always recommend they to friends and family. Terrence B. More

Extremely Happy!!! Dave Saunders made my lease end process go super smoothly!! This was my very first time leasing a new car with Ford Mahwah! In the past, I went to ot Dave Saunders made my lease end process go super smoothly!! This was my very first time leasing a new car with Ford Mahwah! In the past, I went to other dealerships. I would definitely recommend this dealership to my friends!! Loving my new Edge!! Thanks again, Dave for making me feel comfortable in my decision making and for your great efforts to secure the deal on my new car! Go in and ask for DAVE!! Happy Customer!! Arlene Davila More

Very pleased Mahwah Ford takes the stress out of purchasing a car. The sales manager , Jim, works to make you happy. Patrick Semper, our salesman, was nothing sho Mahwah Ford takes the stress out of purchasing a car. The sales manager , Jim, works to make you happy. Patrick Semper, our salesman, was nothing short of perfect, He was patient, polite, and a true professional. This dealership is well worth the trip! More

Like going back to 1980 This review Is more for the " Manager " rather than the salesperson. When I walked into Mahwah Ford I had a nice fellow named Rich help me. I explaine This review Is more for the " Manager " rather than the salesperson. When I walked into Mahwah Ford I had a nice fellow named Rich help me. I explained what I was looking for and within minutes he pulled up a car for me to test drive ( it would have been nice if he came along, I struggled trying to learn the features on my own ) when I arrived back, Rich and I began to discuss lease numbers, after some back and forth, Rich came out with a piece of paper with his final offer on it, it was scribbled in marker and had "Today Only" boldly written on it. I made the decision to think it over for the night and was saying goodbye when a Manager came out named Arron Ringus. Arron started off rather calm and normal but after a few moments it was as if he just switched attitudes and became very angry that he was not making the deal. This was a real turnoff and frankly alittle bit scary. If it was not for Arrons nasty attitude, I probably would have made the deal with Rich, I ended up leasing a new Ford later that day at All American Ford where I was givin the same price and treated like a valued customer. Do yourself a favor and stay away from Mahwah Ford, unless you want to have a Manager with Anger issues belittle you, truly unbelievable experience. More

Mahwah Ford Greg is very knowledgeable on Ford trucks. Our new Explorer XLT is beyond expectations. It is very roomy with a great ride. The 6cyl has more than eno Greg is very knowledgeable on Ford trucks. Our new Explorer XLT is beyond expectations. It is very roomy with a great ride. The 6cyl has more than enough power when towing. More

Greg C. was Awesome! We had very specific needs (F-350 with camper package) and Greg made it happen! We are lovin' our new truck and if we ever need a new one, we are goi We had very specific needs (F-350 with camper package) and Greg made it happen! We are lovin' our new truck and if we ever need a new one, we are going back to Mahwah Ford :-) More

No Hassle Experience / Friendly Staff We found the exact car we wanted on-line at Mahwah Ford Kia. For a week we spoke with the salesperson over the phone, got all our questions answered, We found the exact car we wanted on-line at Mahwah Ford Kia. For a week we spoke with the salesperson over the phone, got all our questions answered, & he went out of his way to send pics, etc... We drove hours to get to there & it was so worth it. Great salesperson, kind & knowledgeable managers, & easy finance help. In & out in a couple hours with the car we wanted. Couldn't be happier! More