Mahwah Ford

Brought my car in for service 1/19 to change a flat tire, service went fine and there were no recommendations after the multipoint inspection. Picked up car 1/22 and parked car at home. on 1/25 after driving service went fine and there were no recommendations after the multipoint inspection. Picked up car 1/22 and parked car at home. on 1/25 after driving a total of 27 miles since the car was in service I had a low oil light and had the car towed to that location. Once the vehicle was there I was informed I would most likely need a new engine and it would take 3-4 months to repair, and I would not be given a loaner since I did not buy my car at their location. The next day I was again told I would need a new engine, but they need to run more tests and would not have a in depth diagnoses for three more days but the repair would most likely take 4-6 months and to call customer service if I want to argue about not getting a loaner. At this point I was distraught and reached out to the service center where I purchased the car 6 hours away. They called Mahwah service on my behalf to see if they could help. Both Service advisors were out to lunch but reception took a message. Ten minutes after that Greg from Mahwah Ford called and told me that the engine oil is just low and I need an oil change, in a voicemail. I called back two minutes later at 2pm and approved the Oil change. The next day I called at noon to check on the status, Greg told me the technician was away and he would call once he had an update. Still being weary I was being played and after being made to feel like a nuisance when I asked questions about the diagnoses; I asked the service representative from my original dealer to call and see if he could get a straight answer. He was able to get through to them at which point he was told I would not return their phone calls so they have not done the oil change. At which point we called AGAIN saying there is obviously an issue with communication at Mahwah service because I not only approved the oil change but then followed up to check on the status of said oil change. Finally I was told the oil change was finished and that the cause was a improperly installed drain plug from my last oil change on 9/22/21 at another service station. I asked how this was not caught when my vehicle was serviced with Mahwah Service on 1/19/22 to replace the tire, at this point Greg replied we would of seen it because we dont put your car on a lift to replace a flat tire. I asked how was the low oil level not noticed when they checked my oil during the multipoint inspection they claimed they did on my service receipt to which he said he did not know and would have to speak to the technician. Just so many questions and feeling of unease have resulted from this experience. The unwillingness to give a loaner to people who choose them for service if they did not buy a car from them. The preemptive worst case scenario diagnosis. The follow up confirmation that according to the tests they ran so far that indeed I would need a new engine. Then the change of diagnosis when another service member reached out to assist me. Lying and saying I have not returned phone calls and approved the recommended service when said service member reached out again. Finally, stating that I have had a persistent leak that resulted in the low oil level, if that were the case how was I able to travel 3,827 miles since that oil change and my oil be at an appropriate level that when Mahwah service checked it they did not recommend an Oil Change but after traveling 27 miles the oil was so low my car had to be towed to their location? More

got the truck I wanted at the price I wantedthey ordered got the truck I wanted at the price I wanted they ordered the truck the way I wanted it got the truck I wanted at the price I wanted they ordered the truck the way I wanted it More

Great sales and service departments Joe in service and his team are doing a great job taking care of me and my Ford Edge his team are doing a great job taking care of me and my Ford Edge More

In the past, I have not been 100% satisfied with my experience at the service center at Mahwah Ford. This past time was a different story. They have a new system for receiving cars into the service a experience at the service center at Mahwah Ford. This past time was a different story. They have a new system for receiving cars into the service area, which works very well. All of the employees with whom I came in contact were professional, friendly and accommodating. This was especially true of Lou, who went the extra mile. He examined my tires carefully as part of helping me decide which of a variety of repairs were most essential -- as I could not afford all at the present time. More

Dave was excellent. Very responsive and explained all the details of the repairs. He gave me an estimated time for the repair and it was finished before. details of the repairs. He gave me an estimated time for the repair and it was finished before. More

Dave got my vehicle in ASAP, it was complete in a day, vehicle was kept clean, service was done well and Dave also scheduled a loaner car. I highly recommend using Dave at this dealership and I would trus vehicle was kept clean, service was done well and Dave also scheduled a loaner car. I highly recommend using Dave at this dealership and I would trust the service results here. More

Convenient appointments were available to have tire with a slow leak checked. Customer waiting area was very comfortable with good internet access. a slow leak checked. Customer waiting area was very comfortable with good internet access. More

Service isn't all that great I usually don't get called back but I spoke to a employee named Diana she was very helpful.ask for Diana she will take care of you. back but I spoke to a employee named Diana she was very helpful.ask for Diana she will take care of you. More

My experience with this dealership has been excellent … Starting with the salesman who put me in the best vehicle I have ever owned to the Service Dept who has helped me keep it running at its best … … Starting with the salesman who put me in the best vehicle I have ever owned to the Service Dept who has helped me keep it running at its best … More

My sales experience was a world class experience. From start to finish, my Sales Associate Bob and his Manager Aaron were very informative of every step of the buying process, I was able to complete most start to finish, my Sales Associate Bob and his Manager Aaron were very informative of every step of the buying process, I was able to complete most of the transaction over the phone and spend minimal time at the dealership. I highly recommended Mahwah Ford, I had to drive past 2 local dealerships Ford Dealerships to get there. More