Maguire's Ford Inc.

..2019 Transit Connect ABS module replacement and programming. Derek the Service Manager covered for his buddy the professional tech. Four screws removed from the cowl by the qualified and trained programming. Derek the Service Manager covered for his buddy the professional tech. Four screws removed from the cowl by the qualified and trained Ford tech, three loose ones made it back. The fourth, which supports the brake fluid reservoir, was omitted. Why? In a hurry? Didn't care? Too much effort required? Dropped it in the engine bay and said the h*ll with it, the customer will never know? FOUR bolts, you missed 25% because you don't care. The brake reservoir bounces freely as the vehicle goes down the road. Ford designed plastic fittings under hydraulic pressure capable of supporting this weight? If so, they would have saved a penny and omitted the support bolt themselves. Or does the tech know more than Ford engineers? 5,000 miles from now, when my kids are driving on the interstate, and the reservoir or fittings decide to crack and drain all the brake fluid, they will be killed as there will be no brakes. But that's okay Derek the Service Manager says, the tech "doesn't remember" if he took those bolts out, so he's not to blame. The tech also doesn't know if he needed to take those out to R&R the ABS module. Well, he did remove them. No one else has worked on this vehicle other than oil changes in 51,000 miles. Just your buddy, Derek. I understand your job is to descalate the situation and get the PO'd customer off the phone. I also understand Maguire's Ford techs have the apathetic attutude they do because Derek has the same. But that's okay, they aren't your kids. How can the customer ever prove fault for wrongful death thousands of miles later? This is a simple bolt the tech chose not to reinstall, which is required to support a vital safety component. IS it floating around in the engine bay after he dropped it? What harm will that cause? If the tech couldn't care less about a simple 8mm bolt, what else did he do, or did not do, that I have yet to discover? He's shown he doesn't care about the simple things, how lazy was he with the more important? Thank God I didn't allow this tech to do any further work. What else would he have "not remembered" when Derek asked him? To be fair, Derek said they would replace the bolt, if I drive the 45 minutes to him. 1) Why would I drive 45 minutes one way for your buddy to fix his intentional omission, when he chose not to do a simple task correctly the first time? 2) No way in h*ll is Maguire's getting their hands on any of our vehicles again. I'd sooner trust the Vo-Tech kids to have more ethics and pride in their work. 3) One of your peers ( Not you, Derek) offered a mobile tech to come to me and replace the bolt. I appreciated the gesture, but declined. That was a stand-up, responsible act by a guy who should be running the service department. Thank you. I would prefer a non-dealer shop inspect Maguire's "Ford professionally trained" work and repair any defects found. Very disappointing. You spent more effort not caring and getting me off the phone than even thinking about taking responsibility Derek. More

We have purchased several cars from Maguire's Ford. Darin took care of us this time. He was my husband's salesman when purchasing trucks in the past. Darin is very good at showing you all the features Darin took care of us this time. He was my husband's salesman when purchasing trucks in the past. Darin is very good at showing you all the features of the car. Very clean dealership. All the staff are friendly. Glad to have met Gunner also. Very helpful with explaining the process that goes with the financial end of the purchase. More

Adam Ficshman is my salesman. This is the 3rd vehicle that we have purchased from him, and he always makes sure we get what we want for the price we want. This is the 3rd vehicle that we have purchased from him, and he always makes sure we get what we want for the price we want. More

The staff went above and beyond to accommodate our needs. I was pleased with the straightforward approach to the numbers and the concern for details about the transfer of plates and our questions about the v I was pleased with the straightforward approach to the numbers and the concern for details about the transfer of plates and our questions about the vehicle and transaction. We bought a pre-owned foreign car and the dealership even gave us a 3 month Ford certified warranty!! This totally exceeded our expectations! We’re so pleased and would recommend Greg, DJ and Bob to anyone! More

Car buying is all about relationships. My salesman Darin has made me a repeat buyer and loyal customer to Maguire’s forever. The entire process from start to finish has always been top no My salesman Darin has made me a repeat buyer and loyal customer to Maguire’s forever. The entire process from start to finish has always been top notch. They care about their customers, the experience and their product. More

I bought a used 2015 ford focus se with roughly 118k miles on it originally priced at $7000. Within 2 days of getting the vehicle home it needed the clutch replaced. During this first visit after purcha miles on it originally priced at $7000. Within 2 days of getting the vehicle home it needed the clutch replaced. During this first visit after purchasing the vehicle I had informed them that the vehicle was still under warranty and that the check engine light came on. living 2 hours away I took the car to AutoZone to run the code. It read for the catalytic converter. I notified them of this and made sure to have it documented while under warranty. They had tried to charge me $4500 for the clutch and a light bulb (while under warranty). A few days after getting the car back it started giving me the cat code again. Now due to the length of time for THEIR schedule to see my vehicle the warranty has expired. Despite this being documented well before the warranty expired they are now trying to charge me $2500 for the repair. within a month of purchasing the vehicle it has needed $7000 in repairs that should be covered under the warranty. Not an honorable business, sells lemons. More