Maguire Automotive
Ithaca, NY
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1,081 Reviews of Maguire Automotive
Rec'd a post card telling me I had a couple service bulletins due on my car. I called the dealership to see if they needed to be done immediately, young man said no they could wait. about 2 weeks later bulletins due on my car. I called the dealership to see if they needed to be done immediately, young man said no they could wait. about 2 weeks later I had issues with the car, I called the dealership back, told them what was going on, the same young man told me I should have called to make an appointment as soon as I got the card. I got a little hot but made an appointmnet for the following Monday as he said I could continue to drive it. On the way to the dealership which is 1.5 hours away, the car stopped, it had to be taken by flat bed the rest of the way. When we got there we were told since we missed our appointment we would have to wait. ( told them it was transmission, they didn't believe me) we waited 6 hours for them to say yes it was the transmissionand to get us a car to get home in. During this time they acted like it was no big deal, Its a 2020 kia soul withat the time under 9000 miles. I won't go back be cause of this. This is my 4th kia, love the brand but service departments suck. More
Check in was a breeze and the extra request I had was added with no problem. The work was done in a reasonable amount of time. During the service I received a text that I could contact Eric directly if added with no problem. The work was done in a reasonable amount of time. During the service I received a text that I could contact Eric directly if I had an questions; although I did not it was nice to know he was available. I have been happy bringing our VW’s to Maguire VW for the past 10 years or more. More
My experience with service has consistantly been top notch! RJ was extremely accommodating and responsive during my most recent service visit, and I have been very satisfied. notch! RJ was extremely accommodating and responsive during my most recent service visit, and I have been very satisfied. More
My salesman Clayton was AMAZING! I cannot say enough good things about him. Made my experience better than in the past. I will be a return shopper for sure now. things about him. Made my experience better than in the past. I will be a return shopper for sure now. More
Had body work done, everything went smoothly, people very nice, car looked great when we picked it up. The woman who we dealt with was very nice. nice, car looked great when we picked it up. The woman who we dealt with was very nice. More
Very accommodating in getting both of our vehicles inspected with very little notice from us. We were able to get one vehicle done and then drop our other. inspected with very little notice from us. We were able to get one vehicle done and then drop our other. More
Awesome automotive service and customer service! They were very accommodating and drove to my house, an hour away, to pick up my car and drop off a loaner. were very accommodating and drove to my house, an hour away, to pick up my car and drop off a loaner. More
Great service experience- quick drop off and quick pick up. Done earlier than promised and the whole staff was polite, upbeat, and professional. Nice job Maguire! up. Done earlier than promised and the whole staff was polite, upbeat, and professional. Nice job Maguire! More
They diagnosed the defects, RJ explained all the defects very well to us and they fixed them in a very short period. Extremely satisfied with the job. The person we dealt with at the time of check out was v very well to us and they fixed them in a very short period. Extremely satisfied with the job. The person we dealt with at the time of check out was very polite and respectful. More