Mac Haik Ford Lincoln

Slow to begin I brought my Lincoln in on a Monday. It was slow to start. I was told it could not be diagnosed for another three or four days. I asked for a loaner I brought my Lincoln in on a Monday. It was slow to start. I was told it could not be diagnosed for another three or four days. I asked for a loaner but was told there was none. One rep told me they had only one, another told me she wasn’t sure how many. I was put on a waiting list for a loaner. I took my car home, hoping that I would make it. On Wednesday I called and it took me five or six times to actually talk to someone other that the receptionist. Finally, I was called and told they had a loaner for me. It was a very nice clean car. When I arrived I was handed the keys but I had to ask where the car was. I was told but was not accompanied to the car. I did a walk around to make sure there were no dents, etc. my car was completed in a timely manner. It was very clean when I retrieved it. The cashier was not there and someone had to be summoned to check me out. Two others were waiting. More

Oil change Was in and out in an hour even though I didn't have an appointment . Everyone friendly and helpful. Reminded me of future maintenance that will need Was in and out in an hour even though I didn't have an appointment . Everyone friendly and helpful. Reminded me of future maintenance that will needed. More

Great customer service Everyone I have worked with from buying my new car to oil changes on both my older Hyundai and the new one has been very responsive to our needs. War Everyone I have worked with from buying my new car to oil changes on both my older Hyundai and the new one has been very responsive to our needs. Wardell was very helpful and patience as my daughter picked out her first car. More

Worst service department I’ve ever dealt with Truck taken back 3rd time for same problem, and truck set on lot for 11 days without being looked at. Poor scheduling or lack of enough mechanics to t Truck taken back 3rd time for same problem, and truck set on lot for 11 days without being looked at. Poor scheduling or lack of enough mechanics to take care of work load More

Very Good! Always very prompt and accurate! Personable staff is very helpful. Easy to make an appointment.......easy access to facility! Will recommend any time Always very prompt and accurate! Personable staff is very helpful. Easy to make an appointment.......easy access to facility! Will recommend any time to my friends! More

Very good dealership Very happy with the help i got when looking for a new vehicle. I found that they had the best prices for low mileage used vehicles Very happy with the help i got when looking for a new vehicle. I found that they had the best prices for low mileage used vehicles More

Very quick service. Windshield coating Excellent work. My timeline was met. Very coutious. Asked if I needed anything to drink while I waited. Treated me like I was an old friend. Excellent work. My timeline was met. Very coutious. Asked if I needed anything to drink while I waited. Treated me like I was an old friend. More

Sales experience and Service poor Let me begin by saying I'm including parts of my sales experience in this review. I purchased my car on a freezing day so I was not able to get my new Let me begin by saying I'm including parts of my sales experience in this review. I purchased my car on a freezing day so I was not able to get my new car detailed and washed. Also when we purchased the car the interior lights would continuously blink when I applied the brakes and the sales person recommended to bring it in when I got it serviced and he would personally make sure to get it all taken care of for me. Did as he suggested and to my surprise the sale person is no longer with company. So attempting to get my vehicle serviced for an issue that I had since I purchased the vehicle was an absolute nightmare. "Take it here" ... "take it there"... "you will have to talk to a sales manager". I felt like the sale was made and I was being passed to every person within the dealership instead of just being taken care of. My sales experience was poor ...getting my car taken care of for a KNOWN ISSUE for the model vehicle I purchased would take 2-3 days is inconvenient. Ultimately I walked away purchasing a vehicle that was not cleaned when I left the car lot and with an issue I've had since day 1 and had to pay to get repaired at a different dealership. The service person did her best in directing me what to do just so unsatisfied with the time frame to get interior light bulbs replaced. More

Mac Haik Service Advisor Jessie Maples and Johnny Danessi definitely got my service issues taken care of!!! I bought my Edge almost 2 years ago from Wardell an Service Advisor Jessie Maples and Johnny Danessi definitely got my service issues taken care of!!! I bought my Edge almost 2 years ago from Wardell and had a wonderful experience with no pressure or hassles! Wardell found exactly what I was looking to purchase! We have bought three Fords in less than three years for our family from Mac Haik.I do not work at Mac Haik or have any relatives that work there. More

Oil change and new filter rip off I have taken my Lincoln MKX for oil changes there for about 3 years. They always try to up sale me. One time, I was told I needed to look at new tires I have taken my Lincoln MKX for oil changes there for about 3 years. They always try to up sale me. One time, I was told I needed to look at new tires, when my tires were not even 3 months old! This time, like every time, I was told I needed a new air filter, so I agreed , my $43 oil change turned into $98 , there is no way a 2 minute filter change was $20 worth of labor. I understand the filter would be higher there than auto zone, I was expecting $18-$20 higher bill but come on! Really! I will not be going back and will let everybody know how I was over charged and IF they go it better be straight oil change and run out the door! Very disappointed More