Mac Haik Ford Lincoln

Bought certified pre owned. Many issues after leaving dealer. Can’t get vehicle back into dealer to be worked on because no loaner vehicles available. Not worth the trouble of Many issues after leaving dealer. Can’t get vehicle back into dealer to be worked on because no loaner vehicles available. Not worth the trouble of a deal. Will stay closer to home next time and just pay more money for a car. More

Robert was very helpful with this process. It’s never fun when an issue arrses for your car but having a helpful advisor helps tremendously. I will forsure contact him in the future if needed. It’s never fun when an issue arrses for your car but having a helpful advisor helps tremendously. I will forsure contact him in the future if needed. More

Robert has been the best service professional I have ever experienced. Thank you Robert! Highly Recommend Mak Haik Ford. experienced. Thank you Robert! Highly Recommend Mak Haik Ford. More

William went above and beyond making our experience that much more pleasant and satisfying! He was super patient with us, showed us options and most importantly listened to our needs and wants! I would high much more pleasant and satisfying! He was super patient with us, showed us options and most importantly listened to our needs and wants! I would highly recommend him! More

My daughter-in-law, Courtney, took her car in for a low oil pressure recall before Thanksgiving. We were told that due to the recall, she would need a new motor.Mind you, when we dropped it off, NOTHING wa oil pressure recall before Thanksgiving. We were told that due to the recall, she would need a new motor.Mind you, when we dropped it off, NOTHING was wrong with her car except the oil pressure light was on due to the recall. Two two weeks later we pick up her car thinking all was good to go. After driving it about a week, the check engine light comes on. Back to the shop it goes. They "supposedly" fixed it. Fast forward another week, and this time it is shifting so hard and obviously something is not right. We take it back in and now they try to tell us it is the torque converter and it is not covered. They REPLACED the engine and "did not touch the transmission". You have to remove the transmission in order to drop the engine. They are trying to charge us for a diag fee and then to fix it, but they will take it to a transmission shop...WTH.... and not to mention the first available is in April. Never have we had a car worked on and it came back screwed up worse than when we dropped it off. Shame on you Maik Haik.. You do not meet the standards of Ford and customer service satisfaction. More

Staff was friendly, knowledgeable and accurate in their service and interaction with me. I am definitely returning. service and interaction with me. I am definitely returning. More

I called in the morning and still after an entire day, they are no closer to helping me or getting me to see a mechanic. The update that they did to our vehicle caused directly or indirectly, and now thei they are no closer to helping me or getting me to see a mechanic. The update that they did to our vehicle caused directly or indirectly, and now their solution is we will let you know something tomorrow. I had to call up 6 times throughout the day and only after telling the service tech that I needed to escalate to the service manager did he finally give me a direct answer. And that was we will get a plan together tomorrow. Not acceptable. In addition to this there has been no follow up on our new purchase over the last year and a part we ordered in June is still on back order. Take your business somewhere else and save yourself quite a lot of hassle. More

I found this dealership through car guru, which I’m glad I did because when I reached out about a vehicle we got William and he’s been awesome from the very first message! I did because when I reached out about a vehicle we got William and he’s been awesome from the very first message! More

This place has always been a good one to visit in making sure that my vehicle has a good maintenance. sure that my vehicle has a good maintenance. More

Great customer service. Staff did a good job of working out a deal that was good for me. Staff did a good job of working out a deal that was good for me. More