Mac Haik Chevrolet

Go elsewhere if you want good customer service If I could give them 0 stars, I would. Very disappointed in the customer service and our purchase of a 2013 suburban. After they had our vehicle fo If I could give them 0 stars, I would. Very disappointed in the customer service and our purchase of a 2013 suburban. After they had our vehicle for 5 days to do the verbally agreed upon repairs to the interior, and a complete detail as if the vehicle was to go out to be sold, we arrived to pick up the car and not only was it filthy but half the agreed upon repairs were not completed. Unable to leave it, due to prior commitments, and the sales man and manager we dealt with were not present, we then had to deal with a second manager. I called and set up an appointment to return today. I arrived early and dropped off the vehicle (mind you of 11 days, we’ve had the car a total of 5, the rest they’ve now had it), and I mentioned a couple issues that arose while we had it. Minor (broken sun visors, and the drivers side handle broke on day 2 of having the car and needed to be glued back together if not replaced) but I asked if, due to the hassle of having to return a second time, after they had it for 5 days already and didn’t complete their end of the bargain, if they would handle those 2 small issues as a courtesy to us for all the inconvenience of not completing the agreed upon issues. The manager then told me that if I had issues after purchase, it was not his responsibility to fix them. I informed him that yes I understand that, however if his company had kept their end of the bargain and done what they were supposed to the first time, we wouldn’t be having this conversation and I wouldn’t be asking him to address these issues. He said he would see what he could do. We received a text, not even a phone call, around 5 pm today letting us know it was ready for pick up. Upon arrival, there was still dog hair and dirt and trash in the car, a few blatant issues I pointed out (oil on the side of the cargo area, blue marks on the inside of the hatch) were taken care of, but the filthy handles, dirt, dog hair, coffee stains down one side, greasy finger prints on arms rests, and the list goes on, was not done. Nor were the additional issues I asked to be addressed as a courtesy as we had to return. I was informed the manager had gone over the car with a fine toothed comb and then I was told “well this is a used car, everything isn’t going to be perfect” as if that was supposed to fly for them half-assing what they had committed to doing. Apparently to the Mac Haik staff, a used car is a trashed car and that should be acceptable. We are sorely disappointed in the subpar customer service and will never return. Find somewhere else who will actually hold up what they commit to, and take pride in their products, new or used. One of their managers commented on my review elsewhere, asking for more information so he could remedy this. After emailing on July 21 (today is August 2), I have yet to receive a response. It seems they stand with their subpar service, and do not want to remedy this. More

1st Class Service center Regardless if you buy a vehicle from them, they treat you like you have. Always treat you with respect and as if you are their top priority. Always ke Regardless if you buy a vehicle from them, they treat you like you have. Always treat you with respect and as if you are their top priority. Always keep you advised of status with timely updates. Not the type of service center to find "upcharges". They know their customer service and treat everyone as if they were family. More

Excellent salesman Erwin and customer service Erwin helped 5 members in my family buy 5 vehicles. Me being the 5th great salesman thank you Erwin and Mac Haik.would refer anytime Erwin helped 5 members in my family buy 5 vehicles. Me being the 5th great salesman thank you Erwin and Mac Haik.would refer anytime More

Hector Acosta was Great! Went in just looking to see what options I had, and Hector Acosta showed us all sorts of cars until we found the perfect one! He was super patient and Went in just looking to see what options I had, and Hector Acosta showed us all sorts of cars until we found the perfect one! He was super patient and helped me get financed on my first auto loan. Don't want to leave Mr. Wayne (used car manager) out, he worked to get us the best financing possible and made this all possible. Thank you both! SHOUT OUT to Hector Acosta his number is 281-467-9924, hope you sell lots of cars :) More

Excellent Service Ruhail and Brian worked provided great service. Process is a little slower than I would want but overall great experience. Internet inquiry process di Ruhail and Brian worked provided great service. Process is a little slower than I would want but overall great experience. Internet inquiry process did not work I didnt get any calls after sending internet inquiry. I called dealership directly. More