Mac Haik Chevrolet

DONT BE FOOLED!!! YOU GOTTA READ THIS. Do enough research and you will see plenty of bad reviews on this place. Do not go here! I went there to buy a car for my wife and after test driving Do enough research and you will see plenty of bad reviews on this place. Do not go here! I went there to buy a car for my wife and after test driving it I gathered an OTD price on the vehicle and told him I'd let him know this afternoon. An hour later I called the salesman back and WE AGREED on a new price for a 2014 black cruz LTZ. I told him i would be glad to put down a deposit but he insisted I come back in with a check for the full amount. (place was an hour away) When I got there, he sat me down with "the keys" on the table and we together spent at least an hour and half doing paperwork, taking a tour of the dealership ect. only for him to come up to me and say, "hey the black one you wanted sold hours ago but I have the white one that was next to it, you want that?" I said no, we agreed on the black one that we've been discussing all afternoon. His response was "its just a color I can do it for the same price". He then proceeded to fill my head with excuses and NO SOLUTIONS. The sales person name was MELVIN JONES. I put my trust into this person and he wasted my whole day. Earlier when we were in his office he told me I could take the new car home that evening, after which I sent my wife a picture congratulating her on her new vehicle. She was so excited. 20 min later i had to tell her the bad news. Please don't do business with these people. They care about you when you walk in with full pockets but if a problem arises NOBODY lifts a finger for you. I talked to the sales manager (Travis?) and he said he was taking notes and would call me right back but I still have not got a response. I even talked to 3 different people asking for contact information for the general manager and nobody would give me anything. This is unacceptable and wrong, this company clearly does not really care about there customers. If that was not true, the end result of all this would have been different.. This is my first bad review I have ever written for anybody, I just want to make sure nobody makes the same mistake i did by using this dealership. Go elsewhere, why risk it? -JOHN U. More

Rude and disrespectful I called Mac Haik Chevy for service on my GM vehicle at the end of April to have the much-publicized ignition switch recall taken care of. I was told I called Mac Haik Chevy for service on my GM vehicle at the end of April to have the much-publicized ignition switch recall taken care of. I was told that they didn't have the parts in but would receive a phone call in approximately 2 weeks to schedule service. One month later I hadn't heard anything so I called to inquire about the parts. They still did not have them in. Another month passed and I called again and left a message with the service technician with whom I had been dealing. No return phone call. I called again three months later (five months after my initial request for service) to inquire about an unrelated service need and while I was on the phone, I asked if they had the replacement parts in for the recall. I was told they did. I was shocked and asked why I hadn't received a phone call to schedule the service. This technician told me they didn't assign the parts to anyone, that if had to call to schedule the service. I explained that I did and that I was very upset that I had been driving the vehicle for 5 months with a supposedly defective part. He had the nerve to tell me that I had been driving the car for 5 years with no issues so I was probably fine. I was so angry, I got off the phone as quickly as I could so I didn't start screaming at him. When I calmed down, I called the service manager and when I explained the situation, though he was apologetic, I was basically told that he would talk to his employees about "using their words more carefully." Are you joking? I will NEVER go to Mac Haik for anything ever again and recommend you do the same. More

Awesome!!! I bought a truck not too long ago. I am 21 and got no credit. Wanted a truck and nobody would work with me. Finally i went to mac haik chevy and got i I bought a truck not too long ago. I am 21 and got no credit. Wanted a truck and nobody would work with me. Finally i went to mac haik chevy and got it. They got me finance and a really good truck and great payment. The salesman(Alex B) was awesome. That dude busted his butt to get me happy. I know thats part of his job and how he makes his money, but that dude explained everything and was just plain nice person. Even the manager did his job and was super nice. Might not need another ride anytime soon but when i do, i'll be back there to talk to my man Alex B. More

CRASHHHHHHHHHHHHHHH I wish someone sold a time machine, because I would buy it. I would go back a month ago, because that is when I started my relationship with Mac Haik I wish someone sold a time machine, because I would buy it. I would go back a month ago, because that is when I started my relationship with Mac Haik and it has been brutal. I went in and ended up purchasing two cars. Both my husband and I were looking so why not just get it done all at one time. I am sure our sales person loved it. We ended up purchasing a 2013 Nissan Sentra and a 2013 CERTIFIED PREOWNED Buick Regal. We loved our cars, but just like any used car there were a few issues that needed to be fixed. Both cars are under warranty, so not really a big deal, and we were promised they were easy fixes. We took the Buick in to get the passive key button on the driver’s door fixed, some weather stripping, and a rip in the driver's seat. They asked us to bring it back on Tuesday because they have to get the parts needed. The car was dropped off Tuesday morning. They then kept my car for a week, and didn't have the consideration to call for status updates. Finally a week later, I called and they said my car was ready but they had to order something else for the seat. It will take a while, because they have so many recalls to worry about. I don't really seem that this should make me wait, but that’s ok. We got our car back, and the entire back of the seat is torn apart. They didn't even try to make it look nice. I would have rather had a little hole that wasn’t as noticeable. A week and a half later, July 16, I called inquiring about my seat. They told me the seat is in, and I can bring it in. Again, no consideration on their end to call me to let me know it was in. My husband took the car in, and he was told it would take 30 minutes to an hour for them to put it in the new seat. He sat for over 3.5 hours and when they finally finished, they had put a scratch on the center consol. Oh accidents happen, they said they would order me a new one. Again, I waited 2 weeks. Yesterday, July 29, I called inquiring about my center console. Oh to my surprise, the center console is in. Now for the 3rd time they had no consideration to call me. Today, I took the Buick in to get the center console replaced. I made sure I got a loaner car, so I did not have to waste another day. I picked up the car this evening, and now it looks like they backed into something. When examining the vehicle, I noticed the bumper's license plate was bent. Being new cars, the license plate is only a week a half old. I looked closer and there is a crack in the bumper and the exhaust is bent. I called up to the service department and asked them what they hit. I informed them that the license plate is bent, there is a crack on the bumper and the exhaust is bent. He then told me all that was already there. I bought this car as a CERTIFIED PREOWNED. It went over a rigorous inspection. This would not have passed Buick's inspection. I know I have not hit anything, and we park at the back of parking lots so we don't get dinged. I trusted them with my car and I am lying? Now, I have a new car with a cracked bumper and bent exhaust. I would recommend you not use Mac Haik for your service needs unless you want a reason to purchase a new car or make a claim on your insurance. More

Rip off out of towner Dropped off at 7:00 AM for oil change and service air bag light repair. Received a call at 8:30 that the LF impact sensor was bad and would cost $475 Dropped off at 7:00 AM for oil change and service air bag light repair. Received a call at 8:30 that the LF impact sensor was bad and would cost $475 to replace and I needed a 100,000 service (no estimate on that). I informed them the vehicle had just had a 100,000 mile service last oil change and the part they wanted to replace was $75 from Auto Zone. I instructed them to just do the oil change. At 3:30 PM I went back to the dealership and they had not completed the paperwork which took 20 minutes. Oil change was more than twice the price at my hometown dealer which will replace the impact sensor an less than half the price of Mac Haik Chevrolet. More

The sales consultants are very helpful and are willing to go the extra mile for your business. They worked with me for a VERY affordable price on a car that i love. The atmosphere was very friendly and the e go the extra mile for your business. They worked with me for a VERY affordable price on a car that i love. The atmosphere was very friendly and the employees were very well educated and caring. I was able to test drive the car (2007 4Runner) and make sure every thing ran smoothly; it did. I had been to multiple dealerships looking for similar 4Runner's and Mac Haik Chevrolet was by far the most caring, affordable, easy to work with people of them all. Thank you Mac Haik Chevrolet! P.S. Ask for Randy Haddox or Clay Fisher More

Took my car to them to get some electrical work done, I have a mechanic but he does not do electrician but he does not have scanning equipment to recalibrate my body control module(bcm) needless to say I c have a mechanic but he does not do electrician but he does not have scanning equipment to recalibrate my body control module(bcm) needless to say I called mac haik and they said that they can get it done it was a $109 diagnostic fee that would apply toward fixing your car if you decided to have the work done, I was contacted on Monday February 24, 2014 saying they diagnosed the problem and it wasn't the control module but it was the ignition key and that I would get 2 new keys and Tony McPhail guaranteed my car should be up and running at the end of the day if I wanted them to fix it and it will cost me $749 I said are you sure this will fix my car and Tony McPhail the service consultant guaranteed it would be working, he called the very next morning at 9:30 saying that it wasn't the ignition key and the car was still not startingand now it was the body control module and it was going to be an additional $641 plus the $749, I came in and informed him that he can't guarantee he found the problem through the diagnostic test and have a solution to fix it and then the next day say it's something else,it was what I told him in the first place. We came to an aggreement that I would pay $1000 and I can pick my car up later that day. I paid and was told by Tony McPhail that it was running a little rough but when I arrived home and looked over the vehicle I found that my radio didn't work no more(they put a bad fuse in my car) and they weren't suppose to touch my fuse box, tightened my starter, drained out all of my oil(I have receipts from the oil change that was done on February 22, 2014, loosened spark plug wires, loosened roller rocker(done by G-force on November 6, 2013) on left head of car. I wish I could them - ratings but ill settle with a 1 I would expect this from a sideline mechanic shop but not a dealership. More

Far and away the worst car buying experience of my life, every car we wanted was "Just Sold" kept getting handed off to someone else, walked around the lot looking for cars only to be told "Oh that just sol every car we wanted was "Just Sold" kept getting handed off to someone else, walked around the lot looking for cars only to be told "Oh that just sold" they didn't seem to know what they even had in stock, wanted to give us a ridiculously low price for our trade in (put it on Craig's list later that day and sold it in 2 hours at 3 times the price they offered me).....after a couple of hours looking for cars that weren't there we settled on one that was...they wanted a couple thousand more than the NADA retail price and wouldn't come down anywhere close, just a very unpleasant and disappointing experience.......Stay Away From This Dealership! More

I had been dealing with this dealership for over a week and finally settled on a camaro however it was not at this dealership and would have to be transported in. Get there to finish my paperwork and ende and finally settled on a camaro however it was not at this dealership and would have to be transported in. Get there to finish my paperwork and ended up driving off the lot with another camaro and a step up from what I originally looked at. I was offer the camaro and told that the best they could do for me was xx,xxx and after being very firm with them about my prices I gave a little and decided to take the deal "or so called deal" later that evening I looked up the car online and discovered the suckered me into the listed price, not a discounted or haggled price the flat price on the listing (yes I agree this was my fault for not doing more research but after 4 hours, credit and deal was done before I drove there I was tired and hungry) they washed the car while I signed my paperwork and when the car was brought to me I did a walk around and saw a few scuffs and door dents that I demanded be fixed and was told that they would most definitely be taken care of. This was Saturday. I emailed the salesmen on Monday and inquired about the body shop and scheduling the repairs as well as a concern that the AC did not appear to get cold and here we are now Thursday, and 3 emails later I'm not getting a response. It's almost as if once I was a customer I was no longer a customer :-( I'm becoming more and more disapointed with the aftercare if this dealership. More

Mac Haik as a dealership is being rated based solely on my experience with Kelly Ford. I will say I visited in person one of their locations when in Houston the month prior looking at used vehicles and was my experience with Kelly Ford. I will say I visited in person one of their locations when in Houston the month prior looking at used vehicles and was sorely disappointed with the interior condition and the listed price. I'm confident I wouldn't have purchased used from them. After searching through and dealing with no less than 40 dealerships, I decided on new. I found a large selection of new inventory. I also loved their "drive out" pricing. Sure the website list a low price with an asterisk ** that clearly says not all buyers will qualify for that price. However unlike many places, the incentives figured in for the low price, ALL apply to that vehicle. No I didn't qualify for all of the incentives on my purchase. But they let me haggle. =) Even better is they weren't rude, they took me seriously and did I mention, I was buying via a phone call out of state, haggling by email and yes they gave me a fair "drive off" price that was made better when it was added to a shipping cost. I got the best "drive off and delivered to my door" price. Again, all the credit goes to Kelly Ford who didn't demand I sit in her office to work a deal, was willing to negotiate and made my new car purchase beyond smooth. I'd buy from her again and hope she is always employed by a Chevrolet dealership. I suggest Mac Haik retain her as she is everything you want in a sales agent, supersedes the grimy salesmen(which do exist) and levels above the good competition. Oct 2013. More