Mac Haik Chevrolet

I always receive excellent service at Mac Haik Chevrolet. If something isn't right, they will work with customers until they are completely satisfied. Employees were wearing masks, even in the shop area. If something isn't right, they will work with customers until they are completely satisfied. Employees were wearing masks, even in the shop area. More

We purchased a certified preowned car for my son from this dealership. The salesperson was great and went above and beyond. However while driving the car home all of a sudden it completely shut down wit this dealership. The salesperson was great and went above and beyond. However while driving the car home all of a sudden it completely shut down with no power whatsoever in it leaving us stranded. After two hours of struggle in the dark and heat we found out that the connection to the battery was not secure so it had come off. The service department apparently didn’t check anything in the car and certified was just a label. The CARFAX report showed the battery was replaced at this service center few weeks ago and the technician obviously didn’t do it right in the first place. Then the car was inspected few weeks after to get certified and the inspector also didn’t check it. So irresponsible! The technicians at some point should realize they are dealing with people’s lives. We wanted a reliable car for my son. Had this happened in the middle of a high way there would be 10 cars crashing into each other. I don’t trust the service department and the rest of their report. Very bad experience. More

08/02/2021Customer since 2013. Entire staff easy to 08/02/2021 Customer since 2013. Entire staff easy to talk with and always friendly and nice, Fast service during the weekend. Much appreciated. Th 08/02/2021 Customer since 2013. Entire staff easy to talk with and always friendly and nice, Fast service during the weekend. Much appreciated. Thanks. More

It was a great experience! Jorge Sanchez was very friendly and helpful with everything! Would definitely recommend him to others! it was my first time owning a vehicle and he made had a good impressi friendly and helpful with everything! Would definitely recommend him to others! it was my first time owning a vehicle and he made had a good impression and will definitely go to him again next time I’m looking for another vehicle in the future! More

They did a great job. The staff at Mac Haik are just the best!!! We had taken it to another dealer where we live in Galveston and they said they couldn't get to the car for a few days and to bring it back. best!!! We had taken it to another dealer where we live in Galveston and they said they couldn't get to the car for a few days and to bring it back. We did and then they said we would have to wait two weeks which I refused. So we drove the 90 miles to Mac Haik where we use to get service when we lived in Katy. They handled the car quickly and the problem was an odd one which they were able to handle. The other dealer had talked about replacing a bunch of equipment which didn't make any sense. Mac Haik Service department is the best. I would drive 90 miles to get service there if I didn't believe in them and Trust them. More

I had a great experience from start to finish working with Chris. Good salesman and was never pushy. I’d recommend this dealership over others with Chris. Good salesman and was never pushy. I’d recommend this dealership over others More

Excellent service keep up the good quality service great job and excellent customer experience in the quick lube need to fix tv in waiting areas job and excellent customer experience in the quick lube need to fix tv in waiting areas More

Friendly customer service he had lots of patience answered all my questions and made sure I leave there with a new car. He gave me lots of options to pick from answered all my questions and made sure I leave there with a new car. He gave me lots of options to pick from More

They Don’t have great hospitality and didn’t call me to tell me the service was done I was just sitting waiting then looked around the car was back this is the second time this happened I didn’t Complaint tell me the service was done I was just sitting waiting then looked around the car was back this is the second time this happened I didn’t Complaint because it looks like after a repeat after I returned months ago it is what is it sad though More

I have changed my own oil and filter most of my adult life primarily based on horror stories I had heard from other people. As I have gotten a little older I have for the last couple of years let dealers life primarily based on horror stories I had heard from other people. As I have gotten a little older I have for the last couple of years let dealerships change it for me. On 9/24/2020 we were visiting family in the Houston area and I decided to have our oil changed on my wife’s 2017 Suburban at Mac Haik Chevrolet. Fast forward to today 3/26/21 and it needed changed again. I decided since I had some new oil left over from the last time I changed it to do it myself one more time. It took a 1/2 drive ratchet and cheater pipe to get the plug out of the oil pan (I can’t believe they didn’t strip the threads). Then when I tried to remove the oil filter with an oil filter wrench I couldn’t budge it. I had to take the largest screw driver I own and drive it through the filter 3 times to get it off ( can’t believe it wasn’t stripped either). So thanks Mac Haik for giving me the reason to go back to changing my own oil at 68 years of age! I wouldn’t let them work on one of my vehicles again if it was free! More