MINI of St Louis - Service Center

Great Service- Erica was great. If you could only be closer to St. Charles, MO! If you could only be closer to St. Charles, MO! More

Easy experience to have recall accomplished in least possible inconvenience staff very professional and fully ready to assist me. possible inconvenience staff very professional and fully ready to assist me. More

Service department was very kind getting me in quickly on short notice for yearly oil change short notice for yearly oil change More

I felt taken care of! Service was prompt, communication was great. Best experience at a dealership so far. Service was prompt, communication was great. Best experience at a dealership so far. More

I have always got good service and courtesy from the staff and technicians. Been going there since 2016. staff and technicians. Been going there since 2016. More

My wife’s and my experience with mini of St. Louis has been very poor. The salesmen did not want her to buy the John copper works model was, the start to poor experience. The first time Louis has been very poor. The salesmen did not want her to buy the John copper works model was, the start to poor experience. The first time she brought it in for an oil change they didn’t want her to get the oil changed. They said it was too soon. She had to say my husband wants it changed. So then it was ok then. Same thing happened the Next visit. Had tires replaced tech cleaned wheel off with brake cleaner didn’t wipe it off it stained the wheel finish. This visit. Wanted oil changed and coolant changed. They refused to change the coolant. Said it was lifetime coolant and Mini does not approve it. We own the car not BMW Mini. I own multiple vehicles with 200k miles and 20 plus years old. The extended service intervals cause Premature failures, causing you to buy a new car. Plus when she calls to make the appointment and brings the car in. They don’t call her to the cashier counter they call my name. I used to work in the service department of many dealerships. The service advisor would go to the waiting area get the person who brought the vehicle in and take them to the cashier and explain the bill to them and make sure they where satisfied with the service they received. The dealerships I worked at where lower end brands. Mini’s are neat cars. They are the one and only Mini dealer in St. Louis and is poor in our opinion. We are stuck with them. it’s not like most other brands where there is other dealers in town. Disappointed with the overall experience More

Great service, clear communication, offered specials and prompt. The loaner is a great feature. Thank you prompt. The loaner is a great feature. Thank you More

Everyone is friendly and helpful each time I am there. They take good care of my Mini and me. I’ve had my Countryman S All4 for almost 6 years and love it. I’m glad Mini makes a vehicle into which I can e They take good care of my Mini and me. I’ve had my Countryman S All4 for almost 6 years and love it. I’m glad Mini makes a vehicle into which I can easily get my golf clubs. Thanks More

I was pleased that Scott was flexible getting me in the Wednesday before Thanksgiving. I had a family emergency and needed an oil change and tires check and windshield washers refilled. Andrew helped Wednesday before Thanksgiving. I had a family emergency and needed an oil change and tires check and windshield washers refilled. Andrew helped me with checking in when I arrived. . He provided exemplary customer service not only to me but to others. I could hear his interactions with other customers from where I was seated in the waiting area. I also spoke with Sam regarding a possible trade in or new purchase. He provided me with the information I requested on two minis that were on the lot. Overall I am rating a 5-Star Plus for the follow through and great service this day. I truly felt valued and a part of the Mini of St. Louis family! Thank you! More

Been taking my car to MINI of St. Louis since I inherited it from my mom in 2018 where she serviced it during the life of the car. I trust them implicitly - their service dept is unim Louis since I inherited it from my mom in 2018 where she serviced it during the life of the car. I trust them implicitly - their service dept is unimpeachable! More