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MINI of St Louis - Service Center

Maplewood, MO

4.9
828 Reviews

828 Reviews of MINI of St Louis - Service Center

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December 28, 2024

Great customer service. Steven Pfeiffer was very courteous and explained everything in detail for me to understand. The repair took a little longer than expected due to wa More

by calrdl1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Pfeiffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

MINI of St Louis responded

Thank you so much for the 5-star review and recommendation, Christel! We are happy that you enjoyed the loaner and the tech video. Let us know how we can help in the future, take care, and happy new year!

December 27, 2024

Everyone I worked with. There was very kind and helpful and answered all my questions More

by enjayp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Pfeiffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

MINI of St Louis responded

Thank you for the 5-star review! We are happy to be of service, we'll see you next time:)

December 23, 2024

Great service. Friendly staff. Even met the service manager. Really nice facilities. This was our first on on 2024 Mini S convertible. More

by emgoldenhersh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica was a great service agent as well.
Jan 27, 2025 -

MINI of St Louis responded

Thank you for the 5-star review regarding your recent Service visit. We appreciate it very much and we hope you enjoy your 2024 MINI S convertible for many, many years to come!

December 23, 2024

Every experience at St. Louis Mini has been unique and wonderful! Top not quality service, along with welcoming approachable staff in every department. Good stuff there St More

by hanebrink1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Pfeiffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

MINI of St Louis responded

Thank you so much for this 5-star review, you made our Holidays more bright!

December 22, 2024

First time at dealership. Very professional and very good service. Everyone was so friendly I would definitely be back would recommend them to anyone who has a mini Cooper lov More

by Styleyou2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Wells
Jan 27, 2025 -

MINI of St Louis responded

Thank you so much for those kind words and recommendation. It means the world to us:)

December 18, 2024

I love this dealership. This has been the best car buying/service experience I've ever had! More

by KK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn
Dec 21, 2024 -

MINI of St Louis responded

Thank you for this lovely review! We love you too:)

December 17, 2024

2nd time we have scheduled an appointment at 7 am to find out late in the day have not even looked at it. From my perspective you are over committing leaving me in a lurch. Don’t schedule what you can’t deli More

by Wmrbf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Pfeiffer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2024 -

MINI of St Louis responded

Thank you for letting us know. We will certainly work on doing this better in the future. We have been extremely busy with customers getting ready for holiday travels and apologize for your inconvenience.

December 16, 2024

Very pleasant group of people who seem genuinely interested in insuring you visit to their dealership is a comfortable event. More

by rcflyer51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Pfeiffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2024 -

MINI of St Louis responded

Thank you for your great 5-star review regarding your recent Service Visit. We appreciate your business and wish you a very safe and happy holiday season:)

December 13, 2024

This is my third MINI and the service has always been outstanding! The team goes above and beyond to take care of my car and make sure I have had a positive experience. More

by LMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Pfeiffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2024 -

MINI of St Louis responded

Thank you for your 5-star review regarding your recent Service Visit. We appreciate the opportunity to take care of your MINI! Have a wonderful holiday season:)

December 11, 2024

Great service and support. Never tries to over sell. Courteous, timely, and expert services. Thank you. More

by Deann.farr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Pfeiffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2024 -

MINI of St Louis responded

Thank you, Deann, we appreciate the kind review! Have a wonderful holiday season:)

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