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MINI of Portland
Portland, OR
809 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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809 Reviews of MINI of Portland
June 23, 2012
I took my Mini Cooper in to have the oil changed. I also asked them to repair the 'secret compartment' lid as it was stuck shut, and I asked them to replace the driver's side windshield wiper. When I dropp asked them to repair the 'secret compartment' lid as it was stuck shut, and I asked them to replace the driver's side windshield wiper. When I dropped the vehicle off I asked how long it would take and they said 4 hours. I told them that I had not planned on being at the delaership that long, I had on;l planned on 2 hours. I asked why it was going to take them so long, I had made the appointment many weeks ahead of time - not like i had just walked in and expected to be squeezed into their alrady existing shcedule (another complaint of mine - that their service calendar was so full that it took forever to get in). The gentleman helping us said they were going to do a brake inspection and probably have to replace the front brakes, and they would also rotate the tires while they were at it. I told them I could not wait this long. They said they would do what they could do in two hours, abd we agreed that I would have to come back to get the other work done at another time if they couldn't get to it all. I left the dealership and walked to a coffee shop and came back two hours later. I waited around for a bit for them to call my name and after a while when they had not called my name I went up to the desk to ask what the status of my car was. The guy said he would find out. I watched him walk around the shop, asking about my car. I knew something was up when he went in to the service managers office and started talking to him. He came out and said " I have some good news, and I have some bad news. The bad news is that they have not started working on your car yet. The good news is I can get you a loaner vehicle (he knew I did not live close to the delaership)(they gave me a Countryman to drive, I love Mini's but hate the look of these, and then ifind out they had a coupe in the morning that I could have had, had they just given me a loaner at the beginning of this whole process!). So this meant coming back to the dealership the next day to get my car (ugh - didn't have this in my plans for the day!). So I got my car and got home with it and realized that they did not rotate the tires, they did not give me a new driver's side windshield wiper like I had asked, and they fixed the door on the 'secret compartment' but when they reassembled it they forgot to put the back half of the compartment back in. Needless to say I am quite disappointed in the service I have received from them. I have been anxioulsy awaiting ther official survey form to come to me...haven't seen it yet though. I hope everyone has a better experience with theses guys than I did... More
by mattocks4
June 12, 2012
We met with Peter on Friday; his day off. He was informative and knew the Mini well. This car was for Lori, so he listened well to her. We ended up with a great car. Enjoyed it on our drive back informative and knew the Mini well. This car was for Lori, so he listened well to her. We ended up with a great car. Enjoyed it on our drive back to Boise - with a short detour through Newport. What a great car! Our thanks to Peter. More
by ghflatz
Employees Worked With
Peter Hisey
June 08, 2012
Peter was very firendly , He was not pushy . Peter heped me with all my questions and was prompt in calling me back . I will be a repete customer because of Peter .. me with all my questions and was prompt in calling me back . I will be a repete customer because of Peter .. More
by Minidude62
Employees Worked With
Peter Hisey, Jan Jazrawi
June 01, 2012
I had a great experience at Mini of Portland! We were greated by Peter in the lot and he was very friendly from the initial introduction. He really took the time to listen to what we were looking for an greated by Peter in the lot and he was very friendly from the initial introduction. He really took the time to listen to what we were looking for and then made some reccomendations. We took a car for a test drive and showed us everything that makes MINI stand out from other manufacturers. He was a breath of fresh air after we had visited many other dealers in the area. Peter worked with Jan to help us hold the car at the lot for a week since we were completing our move to Portland and was very understnading of our needs. Peter was very knowledgeable about not only the car itself but also about MINI as a company. The price of the car was great and our overall experiece was 10 out of 10, 5 stars, 100% satisfied! More
by vravinow
Employees Worked With
Peter Hisey, Jan Jazrawi
May 22, 2012
Bradley O’Neil March 3rd, 2012 I went to Mini of Bradley O’Neil March 3rd, 2012 I went to Mini of Portland to look at the countryman, look at all of the options, and test drive one to see if it was Bradley O’Neil March 3rd, 2012 I went to Mini of Portland to look at the countryman, look at all of the options, and test drive one to see if it was really the car I thought it was to make the decision to buy one. I was already pre-financed from mini online, and the interest rate was a low or 0.9% or 1.9% APR depending on the terms. That’s when I met Bradley for the first time. She asked if I had any questions and then let me know where she would be if I did. Then let me look at the show room without constant interruption. I then climbed in each model, accessing each to find the best solution to my desired use of the vehicle. I was looking for a practical, fun and affordable vehicle. Practical- (4 people, outdoors, dog friendly, mileage, last ability, everyday vehicle, ect…) Fun- (get up and move, stylish, different, tight steering, ect…) Affordable- ($30,000.00 or less for the right vehicle) I really fell in love with the Countryman because I could tell that it was well built, and everything that could be mechanical was, while still providing the 2012 features common in other vehicles. I then went on a test drive with Bradley. She was courteous and helped in a graceful way without becoming the sales person until I was ready to make the purchase/ order. When I sat down at her desk to make the purchase she offered a cold beverage and carefully walked me through the forms. I found her the most helpful when we went through the options making sure I understood what I got with each. Mini has a very high tech built it function on their web site so I had already designed my car probably a hundred times. She didn’t try to sell them; she weighed out the pros and the cons of each and let me make the decision. When we were done she then reviewed each with me to make sure we were both on the same page. At the end I knew everything I was getting and what it was going to cost. I really appreciated her not trying to sell me something I didn’t want, which can be frustrating. April 20, 2012 She sent me an email updating me to the progress of my order, letting me know it would probably be ready at the dealer around the first of May. In addition Mini has constant updates available on their web site throughout the process. May 5, 2012 Bradley picked me up at Portland airport around 8am on Saturday morning, which was greatly appreciated. She didn’t have to be at work until 8:30am but she woke up early on a Saturday to come get me at the airport so that I didn’t have to find ground transportation to the dealership or wait for her to show up. Then while we drove to the dealership she showed me how more of the Mini’s features work. I then got to see my Mini Countryman for the first time; it was exactly what I had expected. We then went through the final paperwork, she helped me set some of the inside settings, and I was ready to hit the road. May 7, 2012 The Monday after I had already bought the car she followed up to check on if I had any questions, concerns, and to just make sure I was still happy with the vehicle. Jan Jazrawi May 5, 2012 Bradley introduced me to Jan to finish the DMV and warranty paperwork. He was very helpful and once again didn’t sell me anything, just let me choose which options in terms of warranty I wanted after seeing the pros, cons, and cost of each. He had a fun personality, and it was a smooth transaction. Jon Young May 5, 2012 Bradley introduced me to him in the parts department to get the last few items I wanted for my mini. (rubber floor mats, and a dog liner for the back) He was nice, got me what I wanted, and shipped the items he didn’t have in stock second day for no additional cost. Mini of Portland (overall) I was quite impressed with everyone at the dealership; they went above and beyond to help me get what I wanted and not what they could sell me. I will most likely purchase another vehicle from there again, and would recommend them to a friend. I have had the Countryman a few weeks and couldn’t be happier, it’s an amazing vehicle. More
by u198056
Employees Worked With
Bradley O'Neil, Jon Young, Jan Jazrawi
May 21, 2012
My experience at Mini of Portland was excellent. The sales people that I worked with worked very hard to find me a great deal and a great car. I would definitely recommend both Peter Hisey and Jan Jazra sales people that I worked with worked very hard to find me a great deal and a great car. I would definitely recommend both Peter Hisey and Jan Jazrawi to someone who was looking to buy a new MINI. More
by tmoor1990
Employees Worked With
Peter Hisey, Jan Jazrawi
May 19, 2012
MINI of Portland provided a hassle-free buying experience. Because I was buying from out of area, information exchange through email and phone calls was necessary and proved exceptional. I was pi experience. Because I was buying from out of area, information exchange through email and phone calls was necessary and proved exceptional. I was picked up at the train station by Portland MINI staff, and my vehicle was prepped and waiting for me when I arrived. The salesperson (Peter Hisey) was very knowledgeable and the finance manager (Mark Harper) handled the paperwork expeditiously. It was an overall great buying experience. More
by dougbutler
Employees Worked With
Peter Hisey
May 18, 2012
Kirstie was a pleasure to work with! She was very patient as we viewed several mini's before deciding which style we wanted and weather to buy or lease. Happy with the trade in value of my 2004 mini. as we viewed several mini's before deciding which style we wanted and weather to buy or lease. Happy with the trade in value of my 2004 mini. More
by tyleneh
Employees Worked With
Kirstie Makowski
May 18, 2012
I wouldn't even give them one star, if I didn't have to. My car went in for warranty inspection and routine mileage maintenance, and it turned out to be a 30 day nightmare! I had my car for 3 of those 30 da My car went in for warranty inspection and routine mileage maintenance, and it turned out to be a 30 day nightmare! I had my car for 3 of those 30 days, and had to return it after its inspection as the air conditioning didn't work following the work done on the car. Interestingly, the technician SIGNED OFF on the AC system working as part of the inspection but when I brought the car home, it was no longer functional. After returning the car ASAP per Mini's request, they kept it for 7 additional days before telling me they were unwilling to fix it free of cost because they "couldn't identify" what happened while it was in their shop causing it to break, although they stood by the fact it was working when I originally took it in. Additionally, they did work on the car without quoting OR consulting me first, returned about 5% of my phone calls. I had to physically drive to the shop to get any information on my car as several messages over several days went unreturned. Everyone, including the service manager, was unhelpful despite my VERY patient and understanding attitude. DO NOT GET YOUR CAR SERVICED HERE! I will drive three hours to Tacoma if I ever need work done again. You will not get appropriate customer service, respectful treatment, fair prices, or work done correctly at Mini of Portland. More
by casha
Employees Worked With
Rory Blumenschein
