MINI of Madison

Buying a car should always be this fun! The process was smooth and everyone was helpful. My Salesperson, Alicia was able to answer all my questions about the car, gave me good information and made the dec smooth and everyone was helpful. My Salesperson, Alicia was able to answer all my questions about the car, gave me good information and made the decision easy. This transaction more about fun than pressure. I have already been telling my friends to "go see Alicia and drive a MINI." I had a great experience!! More

Also, the MINI's service advisor (Phil Keller) is very kind and knows a lot of information of vehicle. My vehicle is not made by the MINI (I purchased the used car made by Nissan at this dealership). They kind and knows a lot of information of vehicle. My vehicle is not made by the MINI (I purchased the used car made by Nissan at this dealership). They contacted the Nissan and fixed my transmission. In addition, The service advisor told me how to take care of it in the winter according to his own experience. I feel like I will take my vehicle to have further services at MINI of Madison. More

I purchased a new Mini through the Madison Dealership. My sales person (Alicia) was great. I was a little nervous not having purchased a new vehicle in several years, but with Alicia's help it was a very rew sales person (Alicia) was great. I was a little nervous not having purchased a new vehicle in several years, but with Alicia's help it was a very rewarding experience. She was very patient with me even after I changed my mind several times on what vehicle I wanted. She took the time to pull two vehicles out to have them side by side so I was able to see the differences between them. She was very knowledgeable about the features and options available to me. More

I'm really happy with my sales experience and my mini cooper. all my questions were answered and even ones I didn't think of. The sales experience was never pushy and Alicia strived to get me what I want cooper. all my questions were answered and even ones I didn't think of. The sales experience was never pushy and Alicia strived to get me what I wanted in a mini. I would definitely recommend her! More

Greeted immediately upon walking in door. Waited 5-10 Greeted immediately upon walking in door. Waited 5-10 minutes for a sales person (although the store at the time wasn't busy at all). Met with a Greeted immediately upon walking in door. Waited 5-10 minutes for a sales person (although the store at the time wasn't busy at all). Met with a sales person. Test drove the car we were interested in. Expressed enough interest to price a new Mini. Worked through that laborious task. Then, said we had a trade in. It was a manufacturer and model that Zimbrick sells. 45 minutes later after waiting and waiting and waiting, they low ball a used trade in price that is absolutely a slap in the face. They would have made $6000 on the trade. I said no thanks and was pressured into providing a number that would make me happy. I told the sales person I did not want to, but eventually did. I was called back and told "good news!" They had matched my price. Well, during that time, I had done enough research to find out the number I provided was WAY too low and I told her that. She promised to do further research and call back as soon as she had done some additional research. Six days later, no call or message. Sorry, but if you don't want my business, that's fine. I can go somewhere else that will be happy to take my money for a new car. Furthermore, she knew that we frequently buy new cars, so she also screwed up a long term customer relationship. Now, I'm soured on Zimbrick entirely -- it's unfortunate that Zimbrick has a LOT of car dealers in the area. We've bought 4 new cars from Zimbrick, and had trouble with them in the past at other dealerships they own .... Not recommended. Also -- since the car is a Mini, you may have trouble with maintenance work if you don't continue to live near a Mini dealer, as warranty work can only be done at Mini dealers. There aren't very many of them. More

Another great experience at Zimbrick. Kevin is great to work with,buying our Mini was very enjoyable and painfree. We will highly recommend Zimbrick, Kevin Campbell and Mgr. Chuck Ebbs. The dealership has work with,buying our Mini was very enjoyable and painfree. We will highly recommend Zimbrick, Kevin Campbell and Mgr. Chuck Ebbs. The dealership has an excellent selection in stock and very competitive pricing. More