MINI of Madison

My wife and I live in an area which was equally distant from Mini of Madison, known as MOM, and another dealership in the Chicago suberbs. We are about 2 hours from both locations. We spent time at both from Mini of Madison, known as MOM, and another dealership in the Chicago suberbs. We are about 2 hours from both locations. We spent time at both asking multiple questions in each location. We felt that MOM a friendly environment. Everything felt relaxed and layed back while still making us feel important. They were flexible, helpful and willing to listen. While they gave us the information we needed, they never made us feel pressured. When the car arrived, they made sure is was ready in time to get the current financing special in under the deadline. This included getting all of our dealer location add-ons done, a couple of last minute accesories ordered and staying open past closing time in order to make it convienent for us to pick it up. They also followed up with emails and phone calls to make sure everything was going well after the conclusion of the sale. Both dealerships were very close in price, so the environment and people were the deciding factor. The only drawback is the lack of Saturday hours for the maintance department like the suburan dealership, but we decided that wasn't enough to shift us towards Chicago. More

I had an awesom experience w/ Kyle Fetters the weekend before the 2012 Memorial Day weekend I stopped in the Zimbrick Mini of Madison to test drive a Mini Cooper Countryman. Kyle took me out on a test dri before the 2012 Memorial Day weekend I stopped in the Zimbrick Mini of Madison to test drive a Mini Cooper Countryman. Kyle took me out on a test drive and I had an awesome experience w/ this test drive. Kyle covered the ins and outs of all of the basic controls while on the test drive. After completing the test drive I asked Kyle to see the inventory of Countryman's Zimbrick had in stock. I found a delightfuly loaded 2012 Countryman on the lot and Kyle and I began the work for a purchase of this particular Countryman. Kyle was great to work with, he has a great personal knowledge of the Cooper brand, and covered all of the details of a trade. As fate would have it, I had a change of mind on the trade in I was going to make for the Cooper. Kyle was very good w/ his communication both w/ emails and via cell phone, I provided a challenge for Kyle to say the least, and Kyle met my challenge head on w/ great flexibility and resolve. I worked w/ Chuck Ebbs who was very friendly and a great person to work w/ on the different trade-in vehicle I had and was treated more than fairly w/ a trade-in price and terms were met for all amounts for the price of the new Countryman and trade-in. I worked w/ Shawn Ennis who is also very knowledgable w/ Mini Accessory parts, I was able to get a few add on accessories w/ Shawns personal assistance.Working w/ Daleena on the financing and additional options Mini had to offer was an awesome experience. Daleena is a very knowledgable and personal person w/ a great sense of superb customer service, Daleena provided additional information regarding other programs Mini offered on new car sales, I was able to purchase two additional options for extended service and a Zxylon paint protection package as well w/ the assistance of Daleena's knowledge and support. Kyle, Chuck and Shawn also fit into the category of keeping the customer completely satisfied w/ their knowledge and sense of superb customer service. I am very satisfied w/ the purchase of an 2012 Mini Countryman, thank you to all staff at Mini of Madison for your superb assistance. More

This is a great dealership, and Kyle and Daleena were both very helpful and friendly. I actually live in a different city, but stopped in at Mini of Madison one day to look at another car that they had o both very helpful and friendly. I actually live in a different city, but stopped in at Mini of Madison one day to look at another car that they had on their lot ... no appointment, just based on something I saw on their website. Kyle walked out and struck up a conversation in a pleasant fashion. He answered my questions, and artfully brought in his manager to answer a couple of questions he didn't know the answer to. In contrast, the Mini dealer closer to my home had been rather standoffish and unhelpful. After some continued conversations, I decided to make the drive to Madison a few more times to make this purchase. Kyle also did well on the telephone and e-mail. I guess I shouldn't be surprised by the service here, since Mini of Madison is a Zimbrick dealer (my wife and I had bought 2 cars previously from Zimbrick dealers and were always impressed by their customer service). Anyway, Daleena was brought in at one point to go over the possibilities of a lease versus purchase. In that meeting she did the usual conversation about extended warranties and protection stuff, but it ended up coming off as useful and informative, as opposed to annoying like those conversations usually are. I was charmed by all of the employees, who seemed enthusiastic and friendly - even the parts guy was nice. I would definitely return to this dealer, and recommend it to others. More

I was really happy with my experience! Kyle was super knowledgeable in the cars and was really sure he knew exactly what I wanted! He communicated really well by getting back to me AND checking to see h knowledgeable in the cars and was really sure he knew exactly what I wanted! He communicated really well by getting back to me AND checking to see how I liked my car so far. More

Kyle was my first person of contact as I was browsing the lot. He provided just the right amount of assistance - he didn't bug me but I knew he was available if and when I had questions. Kyle is very knowle lot. He provided just the right amount of assistance - he didn't bug me but I knew he was available if and when I had questions. Kyle is very knowledgeable about the vehicles and his enthusiasm is contagious. Although they did not budge on the price, Kyle and the team at Mini of Madison worked hard and got me the exact car I was looking for - and I love it. The show room is full of different vehicle styles and options for comparison. I would highly recommend working with Kyle - even though he forgot to throw in the mini coffee mug I hounded him for! Happy Motoring. More

It was a very enjoyable experience purchasing a car from Mini of Madison. The staff is friendly and helpful. The showroom is clean and contemporary, and properly showcases a very unique product in the marke Mini of Madison. The staff is friendly and helpful. The showroom is clean and contemporary, and properly showcases a very unique product in the marketplace. I would recommend them to anyone. More

I wasn't sure what type of car I wanted to buy. Itest drove 3 different ones. Kyle was the sales rep that new his stuff about the mini. The sales people at the other dealerships , to me, didn't seem to drove 3 different ones. Kyle was the sales rep that new his stuff about the mini. The sales people at the other dealerships , to me, didn't seem to care if I bought a car from them or not. Kyle was answering questions about the car I didn't even ask yet. My Clubman is my very first brand new car and my experience at Zimbrick Mini very good. More

Went to dealership to buy new Countryman S All4. Kyle was our our salesman. Was very helpful with the options and features of the car. He seemed to have a genuine passion of MINI and it showed. We were in th our our salesman. Was very helpful with the options and features of the car. He seemed to have a genuine passion of MINI and it showed. We were in the dealership for along time, but kinda our fault due to wanting to take delivery same day. They were willing to assist with that. Dealership was clean and appealing. More

Kyle was my main contact at Mini and he was (and I believe will continue to be) fantastic to work with. He knows the cars well and took the time to help me define what I wanted in the car. Once that believe will continue to be) fantastic to work with. He knows the cars well and took the time to help me define what I wanted in the car. Once that was figured out, he and Shawn were able to track one down and get it to the dealership within enough time that I could still take advantage of some of the current deals. I'm looking forward to a continued excellent relationship with the dealership. More

Kyle and his manager Chuck and their loan officer Daleena were all a pleasure to work with! Everyone was very friendly and helpful, and I was thrilled with the price of the car I bought as well as the amoun were all a pleasure to work with! Everyone was very friendly and helpful, and I was thrilled with the price of the car I bought as well as the amount they gave me on my trade-in. I would definitely do business with this dealership again, and also recommend them to my friends. More