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M&M Auto Group

Liberty, NY

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347 Reviews

127 Mill St.

Liberty, NY

12754

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347 Reviews of M&M Auto Group

October 29, 2018

Highly reccommend! I appreciate everything the team has done to ensure I left their dealership with a safe vehicle! I highly reccommend M&M dealership, they are polite, More

by Jencarpenter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Hafler, Tiffany Mack, Howard Braunstein, no name no name
October 29, 2018

The Ultimate Professional Team OB was so peasant and professional during the exchange of my 2016 Renegade to my new 2018 Renegade. Great team!! Howie and his team are absolute roc More

by K.Ellison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Braunstein, Donna Braunstein, O.B. Kamase
October 29, 2018

Stress free this dealership has the best customer service. It is stress free and simply amazing. Everyone goes out of their way to make my experience wonderful More

by Deborah2018
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Braunstein, Sean Enright
September 20, 2018

Lincoln MKX We had a very pleasant experience with M&M Auto Group. We emailed M&M and the next morning I had a voicemail regarding our inquiry. We drove an hour t More

by Mike6301
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Enright
September 11, 2018

2013 Ford Mustang Best car dealership I have ever had the pleasure of visiting. Would highly recommend buying a car from this dealership! They make sure to treat you li More

by Khills5058
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Braunstein, no name no name
September 09, 2018

Cost me $3,000.00 rebate They wanted to book my sale by the end of the month. Unknowingly, that cost me $3,000. O0 from a Ford rebate. They refused to cancel and rewrite the More

by Peter1971
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josh Hafler
Sep 13, 2018 -

M&M Auto Group responded

Peter, We had accepted an offer you made on your new truck the last day of the month. You drove from PA to sign the paperwork that day. I asked Ford Credit to flat cancel the sale and they denied the flat cancel. I also wrote Ford in an attempt to get the rebate you qualified for the following month. They declined the request. I am sorry something was miscommunicated by Ford Motor Company. That rebate money comes from them, and we have no control over it. I wish you luck with your new truck.

September 08, 2018

Awesome Experience We purchased a 2019 vehicle from this dealership and had a fabulous experience! Everyone was wonderful and went above and beyond. What a great group More

by Elsieph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Tortorelli , Sean Enright
September 05, 2018

Great sales rep - less than great sales manager We walked in knowing precisely the car we wanted and Sharon found it for us at another location. She handled some add-ons (trailer hitch, roof racks More

by wade
Recommend Dealer
Yes
Employees Worked With
Josh Hafler, no name no name
Sep 05, 2018 -

M&M Auto Group responded

Mrs Wade, I am happy to hear that you had a great experience while dealing with Sharon. I am very sorry I did not explain myself clear enough when discussing the importance of taking delivery by August 31st as agreed upon in your original signed order. I did not lie to you and pride myself and our store on being as transparent as possible. I’m sure if you read through the other reviews I’ve received and our store has received you’ll find this to be true. It is disappointing reading a review such as this knowing how hard we worked to find you the exact vehicle you wanted. There were only two within several hundred miles, but we worked hard and made it happen. We even put a rush on all of the extras you wanted before taking delivery. I had a doctors appointment the day you took delivery and could not miss it, however I would be happy to meet with you at your convenience to discuss anything you’d like to discuss that you did not get to on that day. I can also answer any questions you may have about your new vehicle at that time. I wish you the best with your new car, and if you ever have any questions or need anything please don’t hesitate to call us. Thanks again.

August 18, 2018

Good Leasing Experience Sharon was very helpful through the entire leasing process. She located the vehicle I wanted, took me on a test drive and gave me a good deal on a Jee More

by Kate8927
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
no name no name
August 11, 2018

Good experience. I went into this with a less than great attitude as I have heard lots of negative things about M&M. I must say, Sean was excellent. Patient, kind, kno More

by Rani
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Enright
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