M'Lady Nissan

Terrible Experience! The M’Lady Nissan internet team quoted us a price for a Nissan Murano SL. We called ahead to make sure they had the car in stock and to confirm the price. When we arrived, they did quoted us a price for a Nissan Murano SL. We called ahead to make sure they had the car in stock and to confirm the price. When we arrived, they did not have the car in stock and refused to honor the price…unless we produced a recent college diploma AND a military ID! Deceptive marketing. Dishonest, uninformed sales people. Stay away! More

Pat and the entire staff (including Betty Jo, Tom, Mir and John) were amazing. They answered all our questions and we were extremely happy! Anyone who wants to buy a Nissan vehicle should go to M Lady N and John) were amazing. They answered all our questions and we were extremely happy! Anyone who wants to buy a Nissan vehicle should go to M Lady Nissan! We were helped in a timely fashion by all the names listed above. We received an amazing price for our brand new vehicle. We were in and out the door in about three hours with our sparkling new shiny clean vehicle!! Thank you to all of M Lady for making our purchase such a pleasure! Betty Jo was super efficient and helped us with all the extras. Pat took the time to negotiate and complete our deal! Pat and Mir and John completed the deal and made us feel right at home! More

Scott M'Lady was very helpful and made sure the vehicle we purchased had all of the amenities we wanted. M'Lady Nissan is conveniently located and the staff there including Betty Jo and Bryan were very fri we purchased had all of the amenities we wanted. M'Lady Nissan is conveniently located and the staff there including Betty Jo and Bryan were very friendly and a pleasure to work with. We walked out of there with the car we wanted at a price we could live with. More

Geno LeFever along with Tom went above and beyond to get the deal done for me. I went in a little skeptical and came out feeling very good and thankful I walked in on a raining slushy day. Geno made the exp the deal done for me. I went in a little skeptical and came out feeling very good and thankful I walked in on a raining slushy day. Geno made the experience a pleasant one and I would most defenitley recommend M'Lady to anyone looking for a good experience purchasing a vehicle and more so Geno LeFever represents the dealership and the buying process well. Thanks again guys! More

I had been shopping for a new Nissan for about two weeks, reading the papers, checking the internet and watching the adds for the best price. All the dealers promised the best price but then each one added reading the papers, checking the internet and watching the adds for the best price. All the dealers promised the best price but then each one added different options and costs. One of the dealers I contacted for an online quote was M’Lady Nissan in Crystal Lake. On Friday Ken G from M’Lady contacted me. I told him that I probably would not be buying from him as he was so far away. He said that it would be worth the drive and then quoted me a price on a model that I could look at on line and compare against other dealers. The price was amazing. I was called by another dealer before leaving and was told that there was no way that M’Lady would sell me the car for that price. Well, they did and it was one of the smoothest and quickest transactions I have ever done when buying a car. Betty Joe in the customer relations department was great as was Brian Murphy in finance department, who made the transactions go smooth. It is too bad I live so far away; I bet the service department is just as good. I did get a call on Saturday from a manager at another dealer just checking to see of M’Lady sold me the car at the price quoted. I enjoyed telling him how smooth the process was. I would recommend M'Lady to anyone looking for a new Nissan as they have the best price and there is no BS once you get to the dealership. More

I went in knowing exactly what I wanted and walked out with everything that I wanted and more. Pat was quick and to the point and made the car buying process simple and efficient. I was there for about 3 with everything that I wanted and more. Pat was quick and to the point and made the car buying process simple and efficient. I was there for about 3 hours, which I thought would be a little shorter-but at the end of this time I got to drive my new car home from the dealership. Recommended for great service and very personable persons-especially Betty Jo. More

I had a great experience while shopping for my vehicle.Scott M'Lady was my sales man,Inever felt preasure at all,he was very helpfull to show me epessificly what a wanted to see,very patient,and vehicle.Scott M'Lady was my sales man,Inever felt preasure at all,he was very helpfull to show me epessificly what a wanted to see,very patient,and overall Im very happy with my purchase.he also took the time to explain all the functions and given the fact that I've purchase a car just 2 years ago I sew the difference in the sales man.thank you Scott MLady! MIREYA More

Got an internet quote from Edmunds.com, spoke with their internet salesperson, Patti. Given a great quote, I asked specifically what all charges/fees applied. Was told she tried to email me numbers but he internet salesperson, Patti. Given a great quote, I asked specifically what all charges/fees applied. Was told she tried to email me numbers but her email must not have worked. Told her I would take the car at that price and would be in next day. On arrival,the VP was assigned to us. Then he tried to re-nig on the internet quote by saying their were various fees that "everyone had to charge" and that even though I was told repeatedly that the quote I had was all-inclusive, he HAD to charge me these various fees. I told him I was disappointed he wouldnt honor the quote they had given me and that I felt mislead. I said the deal was off. As I walked out of his office he was yelling at me and my 16 yr. old daughter that "we didnt get it, he had to charge these fees and where did I think I could go and not pay them??" I replied, just as firmly, and within earshot of other showroom customers, that since he wouldnt honor the quote he gave me and that i felt mislead that I would go work with a dealer who I felt I could trust. He let me get to my car, then started yelling at me from the balcony of the showroom. I stuck to the number I was quoted and said I wouldnt pay a dollar more than the quote. He gave me grief, carried on, disappeared inside the building twice. Finally he came out to the balcony, called my name and made a "come here" arm gesture as he walked back into the showroom. Hmmmm, I think maybe we have a deal?? Yes, in fact, we did. But even though I was polite and straightforward to him, his demeanor changed dramatically. He was angry and barely civil. What a jerk. The kind of guy that gives all car salespeople a bad name. The finance manager, John, however, was very polite and businesslike. As he is the VP, I would never use M'Lady for service. I had been warned about M'Lady from another dealer who warned me about them and their tactics. More

My experience at M'Lady Nissan was great! Scott was super to deal with. He was able to find us what we were looking for and fit our budget. I have nothing but good things to say about our experience super to deal with. He was able to find us what we were looking for and fit our budget. I have nothing but good things to say about our experience and would recommend Scott and the rest of the staff at M'Lady. More

I am very happy with my purchase of a 2011 Nissan Maxima from Jim M'Lady Nissan. Ed Ghajarieh was very courteous and straightforward. I appreciated his understanding of what my needs were. I would defini from Jim M'Lady Nissan. Ed Ghajarieh was very courteous and straightforward. I appreciated his understanding of what my needs were. I would definitely recommend calling Ed! I would do business with M'Lady Nissan again. More