
M'Lady Nissan
Crystal Lake, IL
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I went in knowing exactly what I wanted and walked out with everything that I wanted and more. Pat was quick and to the point and made the car buying process simple and efficient. I was there for about 3 with everything that I wanted and more. Pat was quick and to the point and made the car buying process simple and efficient. I was there for about 3 hours, which I thought would be a little shorter-but at the end of this time I got to drive my new car home from the dealership. Recommended for great service and very personable persons-especially Betty Jo. More
I had a great experience while shopping for my vehicle.Scott M'Lady was my sales man,Inever felt preasure at all,he was very helpfull to show me epessificly what a wanted to see,very patient,and vehicle.Scott M'Lady was my sales man,Inever felt preasure at all,he was very helpfull to show me epessificly what a wanted to see,very patient,and overall Im very happy with my purchase.he also took the time to explain all the functions and given the fact that I've purchase a car just 2 years ago I sew the difference in the sales man.thank you Scott MLady! MIREYA More
Got an internet quote from Edmunds.com, spoke with their internet salesperson, Patti. Given a great quote, I asked specifically what all charges/fees applied. Was told she tried to email me numbers but he internet salesperson, Patti. Given a great quote, I asked specifically what all charges/fees applied. Was told she tried to email me numbers but her email must not have worked. Told her I would take the car at that price and would be in next day. On arrival,the VP was assigned to us. Then he tried to re-nig on the internet quote by saying their were various fees that "everyone had to charge" and that even though I was told repeatedly that the quote I had was all-inclusive, he HAD to charge me these various fees. I told him I was disappointed he wouldnt honor the quote they had given me and that I felt mislead. I said the deal was off. As I walked out of his office he was yelling at me and my 16 yr. old daughter that "we didnt get it, he had to charge these fees and where did I think I could go and not pay them??" I replied, just as firmly, and within earshot of other showroom customers, that since he wouldnt honor the quote he gave me and that i felt mislead that I would go work with a dealer who I felt I could trust. He let me get to my car, then started yelling at me from the balcony of the showroom. I stuck to the number I was quoted and said I wouldnt pay a dollar more than the quote. He gave me grief, carried on, disappeared inside the building twice. Finally he came out to the balcony, called my name and made a "come here" arm gesture as he walked back into the showroom. Hmmmm, I think maybe we have a deal?? Yes, in fact, we did. But even though I was polite and straightforward to him, his demeanor changed dramatically. He was angry and barely civil. What a jerk. The kind of guy that gives all car salespeople a bad name. The finance manager, John, however, was very polite and businesslike. As he is the VP, I would never use M'Lady for service. I had been warned about M'Lady from another dealer who warned me about them and their tactics. More
My experience at M'Lady Nissan was great! Scott was super to deal with. He was able to find us what we were looking for and fit our budget. I have nothing but good things to say about our experience super to deal with. He was able to find us what we were looking for and fit our budget. I have nothing but good things to say about our experience and would recommend Scott and the rest of the staff at M'Lady. More
I am very happy with my purchase of a 2011 Nissan Maxima from Jim M'Lady Nissan. Ed Ghajarieh was very courteous and straightforward. I appreciated his understanding of what my needs were. I would defini from Jim M'Lady Nissan. Ed Ghajarieh was very courteous and straightforward. I appreciated his understanding of what my needs were. I would definitely recommend calling Ed! I would do business with M'Lady Nissan again. More
I contacted 7 dealers to get the best price on a Rogue. Patrick Tate came in with the lowest price and honored that price without playing any stupid car salesman games. His approach was straightforward and Patrick Tate came in with the lowest price and honored that price without playing any stupid car salesman games. His approach was straightforward and it represented the shortest path to getting a deal done. Patrick provided good communication as he searched for the vehicle I wanted. When I came to pick up the car, there were no surprise fees introduced into the final bill. I reiterated to Betty Jo in Customer Relations the high level of satisfaction with my experience at M'Lady. More
Mir was nice. Kenny G. and Betty were amazing and caring salespeople. They treated me like their own child. Kenny even taught me to drive manual before I decided to buy my 2011 Sentra! I was glad to return salespeople. They treated me like their own child. Kenny even taught me to drive manual before I decided to buy my 2011 Sentra! I was glad to return the following day and purchase another new vehicle for my girlfriend. Thanks for opening your hearts to us. More
Being a single woman buying a car your hardly ever take seriously in a dealership,but Ed came right up to me asked if i needed help and i told him what i wanted.To my surprise they had the exact car on the seriously in a dealership,but Ed came right up to me asked if i needed help and i told him what i wanted.To my surprise they had the exact car on the lot i wanted,right down to the color.After a test drive,a little haggaling on the price a visit with Betty and signing a lot of papers I walked out with keys in hand and a happy customer.Buying a car is never really a fast process,but the people involved are very organized and professional and know their jobs,which made thing much better.So far so good with the Xterra.The real test will be on the kenndy today when i go back to work.The truck is easy to drive and rides well with good pick up.My boyfriend(a mechanic)likes several features about this truck motor,drive train,etc.And felt i bought a quality vehicle. More
I went to the dealership to look for a used vehicle and thats what Scott showed me. I looked at a lot of them and test drove 3 used and then decided to look at a new car. I test drove the Nissan Altima a thats what Scott showed me. I looked at a lot of them and test drove 3 used and then decided to look at a new car. I test drove the Nissan Altima and decided it was the one I wanted! I am very happy with the car I purchased and with my salesman. The other people that we dealt with were good also. I would purchase another vehicle from Scott again! More
Pat was very friendly and helpful. Everything would Pat was very friendly and helpful. Everything would have been "Great" except the car we were to buy at the USAA price was sold and we bought anothe Pat was very friendly and helpful. Everything would have been "Great" except the car we were to buy at the USAA price was sold and we bought another. Thought we were getting USAA price but paid about $300 more. M'Lady added paint protection package. More