M'Lady Nissan

The reason I gave a GREAT rating is because I was approached by the salesman Pat as soon as I pulled in. He really goes out of his way to make you a satisfied customer, I told him what I was looking approached by the salesman Pat as soon as I pulled in. He really goes out of his way to make you a satisfied customer, I told him what I was looking for in a vehicle and he presented it. What a nice dealership inside, very neat and clean. I would highly recommend this dealership to my friends and family. They make buying a vehicle very easy and Pat is very knowledgable on Nissan vehicles. Overall just a wonderful experience! More

I just purchesed a vehicle from M'Lady Nissan. It was very snowy out and the snow countinued to come down and I told them I was coming in later, probably 7:45. Patti and Abe said they were closing a bit very snowy out and the snow countinued to come down and I told them I was coming in later, probably 7:45. Patti and Abe said they were closing a bit early due to the snow however insisted they would stay opened until I got there. They did and made sure all of the cars i wanted to see were pulled inside so I didn't have to stand outside in the cold and snow. I have never had this type of experience at any dealership I have been too. They were accomadating and I know they wanted to go home but waited for me to buy my car so I didn't have to drive to work tomorrow with an old junky car. When I met wqith the finance manager I was afraid I couldn't get financed but Brian assured me there was no problem. I have on my ride home called three people who are in the market for cars and told them to talk to Abe and Patti. They were wonderful and I wish to express thanks to them and Brian was amazing. More

I just bought a new pathfinder from mlady nissan and it was one of the best car buying experiences I have had. The price was great, they had the car I wanted and it was fast service. I was out of mlady wit was one of the best car buying experiences I have had. The price was great, they had the car I wanted and it was fast service. I was out of mlady within two hours. More

I recently purchased a 2009 Nissan Murano from Jim M'Lady Nissan. I went to them after being referred by a close friend. I worked with Scott(sales person) and Mir (General Manager) to help me find the exac Nissan. I went to them after being referred by a close friend. I worked with Scott(sales person) and Mir (General Manager) to help me find the exact car that I wanted at the price and payment that I could afford. They helped me learn all of the aspects of my new vehicle explaining in great detail how everything worked. I even had questions later and I was able to stop in and get answers. They really took the time to make sure that I had a fabulous experience with them. I also worked with Bryan in finance and he was very patient with me and helped me with getting the best interest rate. I've been back in and everyone I worked with remembered my name which really meant a lot to me seeing as how they deal with so many people on a daily basis. I will definatley be referring everyone I know to them and will continue to purchase my vehicles from them. Thank you everyone! More

I went to M'lady nissan only after recieving an email from them. After shopping around and looking for the best deal Nissan of Crystal Lake offered the best overall value. Including, Patty answering all from them. After shopping around and looking for the best deal Nissan of Crystal Lake offered the best overall value. Including, Patty answering all of my questions through email, Mir showing us the car which was really special because he is the manager and Bryan handeling all of our financing. This was my first experience buying a car and I have heard all of the horror stories but thankfully due to this dealer in crystal lake i did not have to live any of these stories. Thank you guys! More

Sevaro was very informative. He was very patient to help us purchase our brand new Nissan Maxima. We went through many cars before we decided on one. I am very pleased with the services I received. The Sal us purchase our brand new Nissan Maxima. We went through many cars before we decided on one. I am very pleased with the services I received. The Sales & Finance managers were also extremely friendly and seemed to care about giving us the best deal possible. I will definitely recommend this dealership to others. More

Bought a new Nissan Sentra from M'Lady Nissan and had a great experience. I had been to few other dealerships prior to my visit to M'Lady's and the sales people were aggressive and unhelpful. My salesman, great experience. I had been to few other dealerships prior to my visit to M'Lady's and the sales people were aggressive and unhelpful. My salesman, Adrian, was very honest and straightforward and helped me find exactly what I was looking for at a great price. Both he and his manager Abe were a pleasure to work with. More

Bought a new SUV (a Rogue from a rogue!) from a salesman at M'Lady Nissan (see displeasedick below). My fault (if it is a fault) was going in 3 days before Cash for Clunkers ended and so I had limited time at M'Lady Nissan (see displeasedick below). My fault (if it is a fault) was going in 3 days before Cash for Clunkers ended and so I had limited time with which to make a decision. Couple that with being at the dealer from about 4 pm to 9 pm one Friday as Geno L. did many other work related things while working with me. Not only did I NOT get his undivided attention but paperwork was brought in to me for review - one "document" that was to be the final interest and loan amount options scribbled on a piece of paper. Very unprofessional and a true lack of comprehensive service overall. You may even think that it was an attempt to create confusion in the hopes the purchaser may miss some of the details. I should have stopped the sale then but had limited time as stated above. So the complaint here is that although I like the car, I specifically asked for some options which in the end I didn't receive. I blame myself in part for trusting and after looking at a couple of models that day - you know how that is - in the end I was told that the option I wanted was on the car that I finally decided on. And, I believed the salesman - after all I had a referral to the dealership AND the salesman and I expected to get some honesty. In retrospect, that was perhaps a novel idea. After going back to the dealership a couple of days later to dispute a calculation error that I'd noticed, it was determined I was overcharged by $250. At first I was told I had to wait for a check to be mailed to me and when I balked at that, I was then told that because it was a Cash for Clunkers deal that I had to wait for the government to reimburse them! By then I was so intellectually insulted that I got loud in the showroom and only after that was I refunded in cash. A day or two afterward, Jim M'Lady did contact me and I had a couple of conversations with him and he seemed sincere in wanting to do more to "restore my confidence in his dealership". I knew I couldn't return the car to get what I thought I bought since it had now been titled, now considered "used" and it was a Cash for Clunkers deal. So he and I agreed on a monetary compromise that was acceptable to me. I have to at least give him credit for getting involved and trying to renew my faith in M'Lady Nissan but the fact is that this should have never happened in the first place and I don't know why he continues to have to do damage control behind a bunch of inexperienced, fast talkers rather than true salesmen. Since I now know that Geno L. has had sales issues with other customers in the past, I asked why he is kept on as a salesman (I think he's been there for about 7 years). The response (not in so many words) I received tells me the dealership seems more interested in simply selling cars than having satisfied customers. I know the dealership has been around for a long, long time and may feel that longevity is stronger than a good car buying reputation but my advice to M'Lady is to take a broader look - especially in these times when you can't count on anything. For me, having a good customer experience says it all and I'll pay more and travel far to receive it. So despite M'Lady's proximity to my house and the booklet of discount coupons given me for sales and service, at this time I am undecided about whether to take my car to M'Lady or elsewhere for maintenance. Jim M'Lady himself might have made a sincere attempt to "make good" but the choice of employees at this dealership speaks volumes and the reason for the choice is not a philosophy with which I agree. It's unfortunate for the dealership but I don't want to chance another bad experience. More

Gene Lefever is errogant and a liar - he kept avoiding questions and kept bullcrapping about things I was not interested in, he told me about options that were on the vehicle that were not on the vehicle questions and kept bullcrapping about things I was not interested in, he told me about options that were on the vehicle that were not on the vehicle then later lied about the options. His peers all told me they wished he would get fired. He is loud and rude to all his customers and yet nothing is done about it. I also got the run around from his two managers, they kept telling me how honest they were and avoided the issues I had with this sale. I was double charged and treated rudely. I will never buy a vehicle from there and I will never recommend anyone to buy from there - this dealership sucks More

I started my experience at Nissan Mlady working with Pat I started my experience at Nissan Mlady working with Pat Tate a salesman who truly was interested in my current situation with buying a car. I had a I started my experience at Nissan Mlady working with Pat Tate a salesman who truly was interested in my current situation with buying a car. I had an expectation of what kind of car I was going to get with how much I was willing to spend per month being on a fixed income. After spending some time with Pat I happen to find a car that had everything I ever wanted and more, but the price was more than I was willing to spend per month. Pat was very helpful and saw that I was upset when I told him the car I liked was just a little out of my price range. So pat brought me inside the dealership sat me down and told me to he is going to talk to his manager Abe and see if there is anything that can be done to get me in the car I want. Before Pat went to his manager he brought me some popcorn and a drink for me and told me to make myself comfortable while I was waiting. Pat came back with his Manager Abe they where able to get me into the car I wanted at the price I was willing to spend per month. Abe also really helped me out by including a warranty at the same price that went above and beyond anything I could have asked for. I ended up buying the car of my dreams thanks to Pat and Abe. I left the dealership feeling very good about my purchase and I would recommend everyone to buy a car from Nissan Mlady. More