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Luther Burnsville Volkswagen - Service Center

Burnsville, MN

4.5
181 Reviews

181 Reviews of Luther Burnsville Volkswagen - Service Center

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September 29, 2019

Highly Recommended I had the pleasure of working with Tom and John. The experience was great. High quality customer service. Very honest and reasonable. Best car dealers More

by Erika
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Trombley, Tom Walsh
September 24, 2018

Plate installation Efficient and quick. Megan was great explaining how to drive automatic. She was thorough and understanding. She would make a good sale person and b More

by Jeep2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maddy and Megan
Sep 25, 2018 -

Luther Burnsville Volkswagen responded

Thanks for your feedback about working with our sales assistant Megan, we're so pleased that she was so helpful to you! We appreciate your review, thank you for your continued business!

January 30, 2018

Awesome customer service in service center! I had exceptional service working with Brad Knudson and Ugur Solim when I brought my Routon in for service. Ugur, the assistant service manager greete More

by Nicole-Savage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ugur Solim
Jan 30, 2018 -

Luther Burnsville Volkswagen responded

Thanks so much Nicole for letting us know how our service department treated you when you can in for your car! Ugur and Brad are great advisors and we appreciate the feedback you provided about working with them. Enjoy your squeaky clean car!

December 06, 2017

Service tones car I came in today due to engine light on my 2010 VW Passat. Service to repair was quoted at 3000+ and so I said you know what - let’s talk new cars. Luk More

by nick123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Klingson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Nelson
Dec 06, 2017 -

Luther Burnsville Volkswagen responded

We know car repairs are no fun but at least your experience working with Luke and Roger was! That's great to hear you're getting a Tiguan that you'll love and that the whole car buying process was a pleasant one for you. We appreciate you taking the time to leave us a review about your experience. We look forward to seeing you again soon, enjoy that Tiguan!

December 01, 2017

Con Men Purchased new VW from here. Less than one year I'm bring the car in to the dealership due to clear coat scratching. Burnsville VW would do nothing to More

by ex-VW driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
March 09, 2017

1st Class Service! Nothing new to report here. Just more of the outstanding customer service we've experienced for the last three years, with what is now our second car More

by paco12459
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ann Shirley
February 28, 2017

Horrible customer service Went there to get my passat services. Rachael was too busy typing away on her cell phone to provide adequate service. Will be my last visit to Luthe More

by Peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rachael Peters
February 28, 2017

Leased a 2017 Tiguan! This is the second Tiguan I have leased from Luther Burnsville Volkswagen. I am very pleased with the service and advice I have received from John Tr More

by Mark from Shakopee MN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Trombley
August 15, 2016

Ann in service is GREAT!!!! Over the years I've owned many cars and worked with many service reps at the dealerships. No one has ever surpassed the bar of superior customer serv More

by Whatever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ann Shirley
July 27, 2016

Thanks Ann! I put 40,000 miles a year on my VW, but despite the occasionally steep price of dealership maintenance, no one beats Ann when it comes to quality cust More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ann Shirley
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