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Luther Burnsville Volkswagen - Service Center

Burnsville, MN

4.6
180 Reviews
Call Service Center (952) 892-9400

180 Reviews of Luther Burnsville Volkswagen - Service Center

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January 20, 2024

Wonderful service, trustworthy, They kept me informed throughout the whole procedure. I have bought 5 vehicles over the years and never had any issues with t he service department or vehicles. More

by sherri.ljohnson01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Stoesz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 20, 2024

Service was fast and workers were very pleasant. No waiting to get in either. Price seemed reasonable too because they also checked tires, brake pads, etc, and a recall. More

by DJMOEDING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Stoesz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 20, 2024

I used the pick up & drop off service was amazing! Fast, convenient and reliable. Highly recommend! More

by jessica678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Heder
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January 19, 2024

A a a a a a a a a. A. A a. A a a a a More

by JAMES.E.TAETS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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January 19, 2024

The staff are always helpful, approachable and efficient. I also find it easy to get help with an issue day off. Most appreciated when something needs immediate attention. More

by Steve S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rivers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Stoesz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 17, 2024

First time at the dealership for a service and I was treated like a person. Kept me informed and easy to understand. More

by LK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Heder
Report | Print
January 17, 2024

The service was terrible! The staff attitude was very bad! And I waited very long time! More

by NICKOLA031017
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Seiler
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Jan 20, 2024 -

Luther Burnsville Volkswagen responded

Thank you for bringing your Atlas in for service. I apologize that we did not meet your service expectations. You brought your vehicle in with a concern of pulling to the right while driving that started after your previous service with us which included a tire rotation. We were able to get your vehicle into the shop without an appointment to recheck the brake and maintenance work that we had performed previously. After test driving and confirming that there was a slight pull to the right we found that the pull was caused by uneven wear on your tires. We rotated your tires back to the original position at no charge to you which alleviated the pulling condition. Again I apologize for the hour and a half wait you had while we diagnosed the issue with your vehicle.

January 17, 2024

Everyone that I talked to was very nice and super helpful. Better than some of the other local dealerships nearby. More

by NEILAJOHNSON15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Heder
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January 17, 2024

Adam is a great service advise to work with. Thank you Adam for you marvelous work More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Stoesz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Vick, Jim Seiler, Adam Heder
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January 16, 2024

Excellent and personal service! Very easy to schedule. Writing 15 words is a bit annoying. More

by mjalexander210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Heder
Report | Print
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