Luther Burnsville Volkswagen - Service Center

Service on my "new Car checkup" was prompt, curteous, friendly and professional. Our servise cosultant, Sandie, is always so curteous and helpful. Waiting area clean and inviting. curteous, friendly and professional. Our servise cosultant, Sandie, is always so curteous and helpful. Waiting area clean and inviting. More

We only trust our VW to Burnsville VW for all our service needs! Easy scheduling, nice waiting environment that is family friendly, good prices and now even better with their quick lane. needs! Easy scheduling, nice waiting environment that is family friendly, good prices and now even better with their quick lane. More

I wouldn't buy a car from anyone else! The staff at Burnsville VW are outstanding, and so is the service they provide. They will even drive me down the road so I can get errands done while they service Burnsville VW are outstanding, and so is the service they provide. They will even drive me down the road so I can get errands done while they service my vehicle and promptly pick me up when I am ready. More

Great service! Everyone was friendly and we had a car to use while waiting. Only wish that the original tires on my Tiguan were of better quality. The need to change them before 40,000 miles seems a bit s use while waiting. Only wish that the original tires on my Tiguan were of better quality. The need to change them before 40,000 miles seems a bit soon. More

I went in to Burnsville VW yesterday to get my oil changed and to check on my current lease as it was expiring soon. The service people are all excellant and always very helpful and very friendly. W changed and to check on my current lease as it was expiring soon. The service people are all excellant and always very helpful and very friendly. While waiting for my service to be done I sought out Linda Radue, whom I leased my current vehicle from. There she was with that big smile and knew who I was immediately. Inquired about my family and then proceeded to help me sort out the fine details of my current lease and helping me to leave with a new lease and a new vehicle to fit my current needs. What a wonderful dealership and wonderful and knowledgeable staff. This is my 3rd VW with Linda. She always makes you feel like family and always answers all your questions. Thank you Linda and Thank you Burnsville VW. You have a Great Dealership. Nancy Boehmer More

Volkswagen of Burnsville has always gone out of their way to ensure that I receive the most personalised, fast, and courteous service. I understand that I can be a tad difficult to work with, considering I to ensure that I receive the most personalised, fast, and courteous service. I understand that I can be a tad difficult to work with, considering I tend to find faults in the slightest degrees, and I know that can be frustrating to deal with; however, I've come to realise that no matter the concern, I'm always greeted/welcomed and never fought on the issue's presented. Often times, these concerns are part of normal operation and I'm simply not used to the way the vehicle reacts -- other occasions, an issue is identified and resolved within a short period of time. During repairs, I've always been offered a rental, which is at no cost to me. As a courtesy, VW Burnsville has added minor touches to my vehicle to make it's appeal more aesthetically pleasing for me, which I appreciate greatly. One of these "touches" were actually more a replacement/repair on a slightly noticeable scratch which bothered me, located on the interior aluminium cup holder cover--which, typically wouldn't be replaced because it's considered normal wear & tear. Knowing that VW Burnsville does try their best to ensure my satisfaction, and has|will go above and beyond what is necessary, really makes me happy that I made VW Burnsville my dealership of choice. Ann Shirley has always been particularly upfront and honest with me about what can or cannot be done with some of my concerns. Always professional, and very easy to understand, she's always patient and never interrupts me, especially when I'm going on about something I feel is unacceptable [in regards to my vehicle's operation, etc] --this type of attitude really makes me feel at ease and not so stressed. It's such a pleasure working with Ann, I always know I'll be taken care of when she's around. Alas, there are other's very much similar to Ann -- Brad Knudson and Glenn Riippa have also worked with me in the past with similar stories to state about them. Actually, probably the same stories just different times. Either way, everyone in service at VW Burnsville is top notch in my eyes and I am happy to know they work so hard to ensure my vehicle is working soundly. And as an added note, I'd like to state that I've spoken to Sandie, Jeremy, amd Ugur over the phone before, about issue's, and all remains the same as the above -- awesome service I highly recommend VW Burnsville Service centre. More