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Luther Burnsville Volkswagen - Service Center
Burnsville, MN
180 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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180 Reviews of Luther Burnsville Volkswagen - Service Center
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August 14, 2013
Very pleased with the integrity of the people servicing my car! After making an appointment with them due to a check engine light, my husband dropped off the car. The car also needed an oil change so we a my car! After making an appointment with them due to a check engine light, my husband dropped off the car. The car also needed an oil change so we asked for that, too. Initially the serviceman said it would cost a little over $100 to test for what was causing the light to go on and, of course, whatever else it cost to repair. Well - the car was ready very soon thereafter with the only charge was the oil change! Apparently they identified the light was triggered by inappropriate pressure in the tank which would point to a severe gas leak (scary). However, they figured out it was just that I had not put the gas cap on precisely right (yay me!). I am so thankful they did not charge me $100+ to be told I was an idiot! I will always take my car here from now on; I completely trust they will do the right thing! More
by mgoodw4
Employees Worked With
Wish I knew! My husband took the car in :( The employee identified sent email., Jay Radue
July 24, 2013
Once again the sevice was awesome! I brought my Beetle in for the 10,000 mile maintenancde check. The tires were rotated, tire pressure checked, oil changed and the airconditioner was reset due to a pres in for the 10,000 mile maintenancde check. The tires were rotated, tire pressure checked, oil changed and the airconditioner was reset due to a pressure issue. I dropped off my car in the a.m. and picked it up a few hours later completely satisfied!! Thank you VW... :) I Love My Beetle!! More
by Lwhelan
Employees Worked With
Linda Radue
July 15, 2013
Today (15 July 2013) is the 5th time I've been to Luther Burnsville VW for service. (I go every 10K miles and I have 50K miles on my 2011 Jetta TDI). I get excellent service every time. There is Luther Burnsville VW for service. (I go every 10K miles and I have 50K miles on my 2011 Jetta TDI). I get excellent service every time. There is no problem getting an appointment. When I arrive, I am promptly greeted by a knowledgeable person who outlines what needs to be done plus listens to any concern I might have. Then I go to the waiting area which is clean, bright and has current magazines, newspapers and snacks including cold bottled water. After a while, a service representative advises the work progress and when the work is complete, he/she explains what has been done and advises what to expect on the the next 10K mile service. When I get into the car again, I see that it has been vacuumed and washed. I am confident that the work has been done correctly. I have not had a single problem with the car. More
by Peter Miller
July 12, 2013
Awesome service always enjoy having Burnsville volkswagen work on my car. Everyone that works there goes out of their way to make sure your satisfied. work on my car. Everyone that works there goes out of their way to make sure your satisfied. More
by Codaray
July 11, 2013
Ann was amazing, far better customer service than I experienced before. Renewed my opinion and want to go back to this dealership. If you go to this dealership work with Ann. experienced before. Renewed my opinion and want to go back to this dealership. If you go to this dealership work with Ann. More
by Trevor7410
Employees Worked With
Ann Shirley
July 10, 2013
I purchased my vehicle last year, a 2012 Passat. The sales person was great. I had the scheduled maintenance and two warranty visits for DRLs that stopped working and a back speaker that kept blowing. T sales person was great. I had the scheduled maintenance and two warranty visits for DRLs that stopped working and a back speaker that kept blowing. They were always on the ball and did a great job. My only complaint was that it took me months to get my owners manual. I just recently had a front end impact on the vehicle. They showed me how it caused the pulley to burn into the wheel liner and wiper fluid reservoir a bit-just a bit. This caused my serpentine belt, which should be tight and secure between the grooves on the pulley, to jump off and shred through at least two ribs. I'm not disputing that the pulley hit the wheel liner, although I think that is a bit ridiculous for a minor impact; after all, they showed me where the marks were. My dispute was with the fact that the belt jumped the pulley. That shouldn't happen. They couldn't explain to me why it happened, just that it did. The funny thing is, the wheel liner was back where it should be, and no one fixed that, so how, if it were a very short, glancing contact situation that caused a less than one inch scrape mark, did the belt get shredded so badly? The laws of physics don't fit here. The belt should not have jumped the pulley in the first place, and it should certainly have not been so shredded that half of it was nearly gone if the liner flexed back into place immediately as they are alleging. They offered no resolution because that $200 would come out of their pocket. They didn't even try to submit as a warranty repair to VW, partially, I believe, because they don't get paid all the mark up and labor. It's not a dollar for dollar reimbursement. Shannon said he would like to keep me as a customer and would hate to see me go. When he called me to meet with him, he said he was sure we could resolve the issue. If by resolving the issue he meant telling me to go pound sand and that everyone else was wrong and they were right, then I guess it's resolved. I got nothing, no resolution whatsoever. I'm very disappointed because I wanted to keep taking my car there, but when I don't feel something is right, I just can't go along with it. I guess it's no skin off their backs to lose me as a customer, and it's fine with me. I got better and faster service at another shop, one which told me that Burnsville VW was full of it and feeding me a line of garbage. * I see that Burnsville VW is going with the same story as their response will show. The critical issue is being ignored, which is a belt should not come off of a pulley due to a minor collision. The same old song and dance about reporting this matter to my insurance company is not flying. I'm not asking for a new bumper or fender. I'm asking for a belt that should have stayed on to be replaced. I also found out through the dealer that these belts come off when people drive on snowy roads. In my opinion, that is a sad statement about the quality of the parts being used. A serpentine belt should not come off from bumpy roads, minor collisions or anything of the sort, but Burnsville VW feels differently. I'm disappointed in their response, or lack thereof, especially because my first few visits with them were great. My business will be taken to a company that listens to me, not spews the same old dreck every time I ask for a direct response to my direct question. More
by jenolson58
Employees Worked With
Shannon Adams
June 27, 2013
I bought my VW passat 6 months ago and VW Luther team in Burnsville is always outstanding in each detail of sales, after sales and maintenance of the relationship between customers and their company. For su Burnsville is always outstanding in each detail of sales, after sales and maintenance of the relationship between customers and their company. For sure highly appreciated service that I will indicate for all my friends. Now I'm thinking about a new car and with the same dealer. More
by Elaine0408
Employees Worked With
Linda Radue, Ugur Solim
June 13, 2013
I gave this rating because every time I visit this dealer they take care of my Tiguan as well as I do! They are professional, friendly and willing to help me any time I have a question. they take care of my Tiguan as well as I do! They are professional, friendly and willing to help me any time I have a question. More
by SandraAnnLane
Employees Worked With
Ugur Solim
June 08, 2013
The best dealership in Minnesota - period. Everyone goes out of their way to make sure you not only walk out with the best deal but are happy with the deal you've made. Buying a car should not be a hassle, out of their way to make sure you not only walk out with the best deal but are happy with the deal you've made. Buying a car should not be a hassle, and they truly make it a sign, then drive event. We purchased our first Volkswagen in August of 2011 and never had an easier time purchasing a car. Grant and Jeff did an amazing job putting a deal together and we were done in under 2 hours! The Parts and Service department is second to none. Ugur, Sandie, and Jeremy go above and beyond to make sure that your needs are met. Everytime I request a loaner, they have one ready for me. The facilities are clean and everyone is so friendly. Highly recommend this dealership to anyone who is looking for a new or used car. You won't be dissappointed :-) More
by LisaThompson
Employees Worked With
Ugur Solim
June 07, 2013
The moment I arrived I was not only treated as a valued customer but as a friend. With other were appointments that day, they were very helpfull by providing transport to and from. I was able to get every customer but as a friend. With other were appointments that day, they were very helpfull by providing transport to and from. I was able to get everything done while my car was serviced. They even cleaned the dirty exterier ! I'll be back ! More
by prs1gdalda
Employees Worked With
George, Ugur Solim
