Luther Burnsville Volkswagen - Service Center

I don't typically write reviews, even for negative experiences, but this place has finally given me a reason to due to how inconvenient the experience I had was. To start, I had an oil leak in my VW G experiences, but this place has finally given me a reason to due to how inconvenient the experience I had was. To start, I had an oil leak in my VW GTI. I have an aftermarket warranty and decided to take it to VW to fix it, as out of all places to fix my car, they should be the ones to do it correctly and efficiently (I was wrong on both fronts). First, they fixed my timing chain cover gasket and did it in a timely fashion. They mentioned there was residual oil and that it would be $100 to fix it. I thought that was odd because I thought that would be part of fixing my leak, and not to forget, my car is under warranty, so I don’t know why I would have been on the hook for that. At this point, I thought my car was fixed. I picked it up, got it cleaned elsewhere, and the first day it didn’t leak at all, and I was happy with my experience. That didn’t last. Every day after, I’ve been leaking oil. To give the benefit of the doubt to the person who cleaned out the residual oil, I parked on the street and monitored it closely. After a month, it was clear to me that this is not residual oil from improper cleaning. This was a leak, and I think that’s indisputable. So, I took it back Friday the 22nd. By 4:40 that day, they called me back. Brad Knudson, my service advisor, proceeded to tell me that there actually was not a leak, so all the oil leaks I’ve been experiencing for the last month were all residual, and the person who cleaned it didn’t do a good job. For context, I watched the technician clean it. I got it done at a dealership that I trust. Brad told me with full confidence the past month of leaking oil was all residual. I didn’t believe an ounce of what he was telling me. I happened to be busy and had to leave it overnight. I picked it up Saturday morning with a buddy of mine who knows the whole story, as I’ve been venting to him since the phone call I had with Brad. We got there, and I took my keys and backed out my car. I told my buddy to watch and look for any leaks due to my skepticism. To my surprise (there was no surprise), there was a small pool of oil. At this point, I truly began to become frustrated with Brad Knudson and Burnsville Volkswagen. I feel as if I was neglected and disrespected by Brad, and he wasn’t taking me or my issues seriously. The reasons why, I do not know. I gave the keys back to a different service advisor, and she passed it on to Brad. I told her, as I told Brad the couple of times before, to keep the car as long as they needed—I just wanted my car fixed. I understand that finding and fixing these issues isn’t always easy. My car sat over the weekend, and I got a voicemail Monday morning from Brad telling me that the issue was my drain plug and a specific washer with it. This completely contradicts the claim Brad made three days prior, saying there was no leak at all. In that phone call, I made sure I didn’t misunderstand Brad either. He was sure of it. At this point, I would consider this a misdiagnosis. Regardless of whether I had another issue before or not, I came for a leak, and they said there was no leak. Yet, in their own parking lot, my car was leaking. I’m sure many reading this would consider this a misdiagnosis also. In that voicemail, Brad said to get this done wherever I got my last oil change, rather than correcting his incompetence and showing compassion like I had shown during the last three visits, and offering to fix it themselves—mind you, the car is in their lot. I left a voicemail, and he called me back saying that the fix is an oil change. Nothing too major, thank God, but I felt that after the last month of subpar treatment, it was only right for them to cover the cost of the oil change. Mind you, their cost is lower than my cost of $107. In my and Brad’s five-minute phone call, he was disrespecting me right away with a rude tone and talking over me to the point where I had to tell him it was my turn to speak. More

Have worked with Brad on several of my VWs. Recently I purchased a very clean used Passat from Linda at Burnsville VW. After new tires, it needed a steering adjustment. Brad (with Scott Vick) w Recently I purchased a very clean used Passat from Linda at Burnsville VW. After new tires, it needed a steering adjustment. Brad (with Scott Vick) worked me into their busy schedule and promptly took care of it. Excellent communication all around, no surprises. The tech also nailed it perfect. Thanks again for the great service. Eric More

They took care of my car troubles in a timely manner and kept me updated on the progress. Scheduling an appointment was easy and drop off was smooth. I would have liked a rental but they did not have one av kept me updated on the progress. Scheduling an appointment was easy and drop off was smooth. I would have liked a rental but they did not have one available so we worked out a schedule for drop off at a convenient time for me. More

Very happy with the service. They are friendly, prompt and do a great job. Been coming here for 10 years. They are friendly, prompt and do a great job. Been coming here for 10 years. More

Top notch customer service! I always have a good experience when I bring my vehicle in for service. Brad and staff are super knowledgeable and friendly. I always have a good experience when I bring my vehicle in for service. Brad and staff are super knowledgeable and friendly. More

Everyone there was really nice! I needed my heated seat repaired, and this were very efficient, although it was pricier than I anticipated. That’s just what you get when you go to a I needed my heated seat repaired, and this were very efficient, although it was pricier than I anticipated. That’s just what you get when you go to a dealer though, and nowhere else could do the repair I needed. More

Staff was friendly and helpful. I received a thorough explanation of what service was performed. Everyone was friendly and helpful. I received a thorough explanation of what service was performed. Everyone was friendly and helpful. More

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I’ve been a customer for over 25 years. They’ve always done a great job for me. Sorry to see the sedan lines going away. They’ve always done a great job for me. Sorry to see the sedan lines going away. More