Lupient Chevrolet

Exceptional customer service from start to finish. Initially we started our search online. I called several dealers in the Twin Cities. I spoke to Steve at Lupient because it was his name that poppe Initially we started our search online. I called several dealers in the Twin Cities. I spoke to Steve at Lupient because it was his name that popped up on the screen. While my husband was at work I decided to visit the dealership the next day to see what trade-in options we had for our Trailblazer. While Steve was away from the office Sonja stepped in. My kids (and I) loved her. She helped with the kids, answered questions ect... When Steve returned he did the same..... He was up front, to the point, kind, helpful, not your typical "sales guy". I chose to check out Lupient because of the service I got first - over the phone. We love our new car and when it's time to buy again we will most definately call Steve. If Steve is out, we will call Sonja! My daughter, who is 5, said she is going to buy her first car from Sonja! The financing portion of the transaction was smooth. Mike did a great job going through the paperwork / explaining all of our options. Thank you Lupient for making the car buying process EASY and ENJOYABLE! More

Very please with our experience. Mr Hawley was very helpful, respectful and listened to our needs & financial situation, guiding us to a very satisfactory purchase. helpful, respectful and listened to our needs & financial situation, guiding us to a very satisfactory purchase. More

I had an issue with a service inspection and the service manager was very helpful in resolving the issue. He was thorough in making sure everything was resolved. manager was very helpful in resolving the issue. He was thorough in making sure everything was resolved. More

Car was damaged in their shop after an inspection and covered up with paint. Denying all damages because of inconsistency and blaming me. Stay Away! covered up with paint. Denying all damages because of inconsistency and blaming me. Stay Away! More

If you enjoy being lied to straight to your face this is the best dealer for you. I had e-mailed several dealers about what I was going to buy (included specs) and what I was looking for in terms of a deal the best dealer for you. I had e-mailed several dealers about what I was going to buy (included specs) and what I was looking for in terms of a deal and asked them to quote. Once I had found my best deal I e-mailed the others to inform them of my decision and thank them for their participation. The salesperson at this dealership e-mailed back that "We have the truck you want and we will not be undersold. If you take the deal you have in place you will be sorry." Thinking I had nothing to lose I went to the dealership and asked to see both the vehicle and the better deal. Wasted about an hour and a half (the guy did a search of the dealership's partners) before finding out they had neither the truck nor a better deal on anything comparable. The salesperson was annoyed that I had come in to "Work him over" to no avail. Why would they tell me they had exactly what I was looking for when they did not? Perhaps because they thought they would be able to work ME over? Never again --- good place to kick tires and collect brochures but they will never see a nickel of my money. More

Warning: This is the place that gives car dealers their bad reputation. I was in the market for a new Chevy recently and stopped in at this location because it happened to be on my way home from work. Un bad reputation. I was in the market for a new Chevy recently and stopped in at this location because it happened to be on my way home from work. Unlike the previous reviewer, I was quickly greeted and got quite a bit of help selecting a car. Unfortunately, that was the end of the good customer service. We had arranged a deal on pricing, down payment and payment terms to be closed another day. Before I returned, we spoke on the phone to confirm what we had discussed and everything was on track. When I arrived, things came off the tracks. The interest rate we had agreed to suddenly changed, they decided to add a point for themselves. The down payment terms we had agreed to had suddenly changed. I was tempted to continue with the paperwork, but thank goodness I didn't. After leaving to reconsider and doing more homework, not only did I recognize the lies I had been told, but the sales manager and general manager called me to sprinkle on more lies to try and save the deal. Flat out, this company has a culture of lying to customers. You would be a fool to do business here. More

On 2-6-2012 I purchased a 2012 Chevy Equinox LT w/the total cost of $29,426.25 from Sales Chad paying via Cash Paid in Full with the accessories/add ons that was also purchased. On 9-26-2012 I traded total cost of $29,426.25 from Sales Chad paying via Cash Paid in Full with the accessories/add ons that was also purchased. On 9-26-2012 I traded the Equinox for a credit of $22k from the dealership, then applied it to a 2012 Chevy Cruz LT1 for a total of over $21k w/a trade difference of minus $366.75, License Plate $235, Title & Transfer Fees $36, Transit Tax $20 & Document Administration Fee $75.00 Totaling $291 from Sales Pat. In other words to them considered a even trade up. Numbers are rounded up/down. The package included Fog lights, Sunroof, Premium Sound, Power seat adjustable driver, Remote start, rear parking assist door sill plates and all weather mats. On 9-28-2012 I returned to dealership to speak with the General Manager Pam to express how I got ripped off. Under no circumstances would she refund cash back, only to agree with putting a Seal Coat (Cila-Jet) treatment on the exterior & interior of the Chevy Cruz at a mark up price of $799.00. She only applied the Cila-Jet because there was some kind of white specs on the front hood and the vehicle was dirty from the poor cleaning job the service center provided at the time of trade. On 9-29-2012 I brought a former auto sales professional of 12 to 13 years experience to discuss the options with the GM Pam to try to make me happy. Again, no deal or any adjustment. I then demanded my Chevy Equinox back from Pam & again was denied & found out that my Chevy Equinox was already sold & gone leaving me with nothing accept the initial Trade of the Chevy Cruz. Even doing research in finding a better deal at another Chevy deal with even a $2000.00 savings. The whole period of the transactions, nothing was ever mentioned on a return policy even if the State of Minnesota has no 3 day return policy. The dealership still should have informed and told me of any said return policy in which they failed to do. Has my friend and I tried to discuss the new deal we had found at another Chevy dealer, Pam was noticeably getting agitated and accusing me that's we we agreed on. I replied, "no that's what you agreed on". So then we threw another chance at her with ok about matching the invoice price minus the holdback? Again, no matter what was said she would not make a customer happy let alone a returning customer. To say the least the mark up's on this deal was real and from the 1st time I walked in to the time of the trade, each person that was involved denied any mark up and down right lied straight to my face with out even showing any proof has I requested to see the documentation. I will NEVER return to this dealership again for not only the unprofessional service but the lack of respect towards a new car buyer, speaking of myself. If anything ever happens that they want to reach a favorable solution, only God himself will help make it happen so I can be happy even if the hassle I have already gone through. More

I did several test drives and the new car offer price was a fair. I was ready to order it and made an appointment for a trade in estimate. However, the trade in price was insulting, a deal breaker. When I to a fair. I was ready to order it and made an appointment for a trade in estimate. However, the trade in price was insulting, a deal breaker. When I told my salesman Tom that the sale was off, he brought over his manager. Kim was horrible. Two hours wasted trying to convince me to buy from inventory stating this would increase the trade in offer. I was factory ordering because they didn't stock what I wanted. She told me I'd have to compromise. I was not willing to compromise 90% of what I wanted; I walked out the door. Ultimately deciding to wait for the 2013 model. A few weeks later I found the exact car I was looking (at another dealership) and forwarded them the link. They said for an additional $1000 "it would be yours". Yeah right! I would not recommend this dealership to anyone. I am working with another dealership and have placed an order to my exact specifications. More

I had talked to several other dealerships looking for a new or used 2011 Chevy Tahoe. I had requested a white color and a few specific options. 2 dealerships told me to come on out, but when I got there, new or used 2011 Chevy Tahoe. I had requested a white color and a few specific options. 2 dealerships told me to come on out, but when I got there, they didn't even have a single white, 2011 Tahoe. Waste of time. When I called Lupient and spoke to Nick, he took my information and details of what I was looking for and called back with several options within a few hours of the Twin Cities. That was true customer service. I came into the dealership and they had a loaded 2011 Tahoe, and were really dealing to unload it. I got a very fair trade in value for my trade in car, and a great deal on exactly what I was looking for. I couldn't be more happy. More

I purchased a 2006 GMC Envoy Denali back in July of 2011, I had been looking for an Envoy with four wheel drive for about a month and was very glad when I finally found one at Lupient. The customer service w I had been looking for an Envoy with four wheel drive for about a month and was very glad when I finally found one at Lupient. The customer service was very pushy and the sales men kept telling me you know this vehicle willl be gone tomorrow if you don't buy it when we were taking the test drive. At first it rode great until about a month later when many things started to go wrong. Im aware I bought a vehicle with 100,000 miles on it but to have thing after thing after thing go wrong, thats just not right. I bought the extended warranty which cost an extra $1,675 because it was over 100,000 miles thinking that would protect me if anything did start to go wrong, and oh was I wrong. After a week or two the "service stabilitrak" light came on so i did some research on the internet and discovered it was okay since there was no snow and it was used in slippery or icy situations so i didn't bring it in right away because i had no time to drive to Bloomington from Stillwater for them to tell me i needed to fix it immediately. The second thing that went wrong with it was a month after buying it when i noticed white smoke coming from the exhaust so I checked the oil and discovered there was the smallest amount of oil left meaning that the car had been using it because i had never seen it leak oil. There was also a burnt rubber smell coming from the hood on occasion so i took it into the service department at Lupient, also telling them about the service stabilitrak light, where Kevin Schulte told me that they couldn't find anything wrong and that they had not experienced it smoking or smelling like burnt rubber and as far as the Stabilitrak goes it would be another $800 to fix it but was not critical and didn't need to be fixed. So after another month going by and my car using a quart of oil a week and occasionally smoking i called Lupient service department back and explained yet again the same problem so i took it back in, mind you I had paid $100 on my first visit for trying to find the problem. This time when i took it in i got a call back the next day saying that there was two options i had to stop it from using oil. The first being to get a new intake manifold and a new seal which they quoted me $800 to do, that in only 50% of times they do this to this vehicle it solves the problem. The other thing Kevin told me that would solve the problem completely was to HAVE THE ENGINE REPLACED quoting a used engine at $6,700! after paying $16,675 for the vehicle about three months prior there was absolutely no way this was going to happen. My warranty was useless in this situation and covered nothing, so at this point after bringing it in twice and doing a couple flushes to certain parts of the engine, purchasing oil, I had spent an extra $500. After hearing this news i was furious, I called my sales men Mike Stone who i explained the situation to because I was NOT happy with my vehicle, the only thing i was offered was to have my warranty refunded. I didn't want to refund my warranty because what if something else happened. I wanted to trade in the vehicle but they said they woulnd't be able to fully refund what i paid for so i said screw it and kept it. Not to mention the amount of time and frustration i have spent on this "luxury vehicle". So two more months go by as i'm putting a quart of oil in a week and it still smokes from the exhaust every other day the first snow comes along, roads are slippery and i was all excited to try out the four wheel drive when to my surprise didn't work and I ended up in a ditch stranded and missing work. I can't describe my anger at this point because the main reason for purchasing the vehicle was that it had 4 wheel drive. I called Mike and told him what happened and he told me to bring it in so they could look at it and see if the parts were under warranty. Thank god some of them were because the total of the fix was $1,100 where i still had to pay $250 of it for my deductible and the extra part. At this point i was at my witts end and just so mad that they had not done anything to help me out, refunding my money or even a nice apologetic phone call. Before Christmas I noticed my vehicle starting to shake a little bit at stop lights and when i was on the free way so i got a little nervous and had my father who is very knowlegable about vehicles take a look. We replaced the air filter which was disgusting and should have been replaced before i bought the car. Other then that my father didn't see any major problems, the shaking went away for about a week until January when the check engine light started to come on signaling a misfire, I brought it in to a local auto shop, because there was no way i was dealing with Lupients high prices and less then welcoming attitude, where they told me i had to replace the fuel injectors which would be about a $500 job. I called Lupient back explaining all of this and to see what they could do for a trade in but came back with a less than impressive number Far less then what i paid for it. I have been dealing with these car troubles for 7 months now and am so sick of it,this past weekend i Traded my vehicle in losing $5000 because the vehicle is a complete LEMON with even more things wrong with it then i knew. I WILL NEVER GO TO LUPIENT CHEVEROLET again nor will i recomend it to anyone, the service and my vehicle have put me through so much time, stress, and money that i will make sure no one that i know will EVER go to Lupient for a vehicle. I appreciate you taking the time to read this and hope somethings change around there. More