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Lupient Chevrolet

Bloomington, MN

3.9
131 Reviews

1601 Southtown Dr

Bloomington, MN

55431

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Showing 131 reviews

January 17, 2014

I purchased a 2007 Chevrolet Cobalt from Lupient Chevrolet this summer. In December, I was contacted by the MN State Patrol and they stated they needed to inspect the vehicle. After the inspection More

by Patmccoy74
Customer Service
Recommend Dealer
No
Jan 29, 2014 -

Lupient Chevrolet responded

Although this unusual situation is still pending with several insurance companies and the police department. Lupient Chevrolet in good faith made an attempt on January 10, 2014 to refund 100% of the monies paid by the consumer. It was refused by the customer. Lupient did not depreciate the vehicle for miles or time used. The consumer also refused another vehicle in exchange. Lupient Automotive Group continues to try and resolve this situation with the numerous insurance companies involved. This has been a difficult situation for all involved. This vehicle had a clean Minnesota title, that was traded into the dealership with no knowledge or standard process checks indicating it was a stolen vehicle. Lupient Chevrolet feels offering a 100% refund to the consumer after driving the vehicle for 7.5 months if fair and equitable. A check for the full purchase price of the vehicle, showing no depreciation for time or mileage added, has been available for the consumer since he declined it on 1/10/2014. It is ready to be picked up at his convenience. Below is an outline of the steps Lupient Automotive Group has taken to resolve the situation. 12/17: Sgt. Danielson stopped in the Lupient Chevrolet store and said they had taken a vehicle we sold to the consumer. The state of Illinois had been looking for this vehicle. There was no paperwork given to Lupient Chevrolet at that time. Three different messages were left at the three numbers Sgt. Danielson had provided. 12/18: Three more messages were left at the three numbers for Sgt. Danielson. 12/18: The consumer contacted Pam Guilford. Pam asked if he had any paperwork showing the vehicle had been taken by the Minnesota State Patrol, he said he had none. The consumer asked how this would be handled; Pam did not have the answer at this point as she was still trying to contact Sgt. Danielson. Documentation was needed to send to the insurance company. Pam also suggested that the consumer contact his insurance company. 12/19: Three more messages for Sgt. Danielson were left. Sgt. Danielson finally called back and said he would get the report. 12/20: The consumer was contacted and told the report had still not been received and anything he could do to encourage Sgt. Danielson to finish the report would be helpful. Lupient Chevrolet still had no documentation regarding the seizure of the vehicle. The report was received that afternoon from Sgt. Hodapp. (Office Manager) sent the information to Lupient Automotive Group. 12/27: Travelers initiated contact regarding the claim via e-mail. The consumer was cc'd on all appropriate emails. 1/8: Pam spoke with the consumer and agreed his check would be ready by 12pm on Friday. 1/10: The consumer signed all state documents and was offered a check for 100% of the monies he paid for the vehicle in April of 2013. The consumer refused the check because it did not include rental fees.

December 09, 2013

I have always found it stressful when I have had to purchase a vehicle new to me. CJ made the experience this time so very pleasant and easy. There was no pressure while I made my decision as to what More

by witherell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CJ James
December 06, 2013

My husband and I came in looking to trade in our old car for a newer used car. The team was friendly and so efficient! We never felt pressured into anything! The whole process was fast and absolutely painle More

by cquerio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 03, 2013

This was the first time I'd bought a new car on my own and CJ made the experience go more smoothly than I could have hoped for. The whole process from start to finish took just a couple of hours and More

by MikeOlson27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CJ James
November 12, 2013

I was a first time car buyer when I went to chevrolet. When I went I was very open to any car just as long as it was in my price range, it was intimidating at first because I didn't know what to expect. S More

by tapiacassie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonja Olin
November 11, 2013

It was a wonderful experience, and the car had everything we were looking for!!!! CJ was great - no pressure!!! We will definitely be back to buy in the future! More

by rontanghe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris James , CJ James
November 10, 2013

On November 8, I received the most professional and caring treatment from Consultant Sonja Olin from the minute I shook her hand. She brought a vehicle up herself to make sure I was fully satisfied wit More

by Sarge318
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonja Olin
November 07, 2013

We were hoping to pick up a new 2013 malibu for a great deal but after working with Kif he was able to get us an even better deal on a 2014 malibu! We would definitely recommend Lupient Chevrolet if your l More

by Justinjnielsen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kif Patrick
November 02, 2013

Representative was friendly, but not pushy, he was very knowledgable, intuitive to our needs and made the experience a wonderful way to do business. Jim and Patti Russ More

by Russfamily
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kif
October 28, 2013

My experience with the dealership internet sales was not the greatest at first. As a return customer i was hoping to get a response to my inquiry right away, but i never heard from anyone. I decided to give More

by antoniya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
KIF PATRICK