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Lupient Chevrolet

Bloomington, MN

3.9
131 Reviews

1601 Southtown Dr

Bloomington, MN

55431

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Showing 131 reviews

December 17, 2015

Car Buying with Trade-in Experience The sales person we worked with was Zac Lovera. He was exceptional to work with. Not only was he pleasant and accommodating, but he was competent More

by Equinox2015Experience
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zac Lovera
Dec 21, 2015 -

Lupient Chevrolet responded

Hi, Thank you for taking the time to write this positive reveiw. We are so glad that you had such a pleasant experience with us! The way in which you were treated at Lupient Chevrolet with Zac is what we strive for across all our dealerships. Our employees are held to the highest standards and we are glad that you were able to experience that firsthand. Thank you for your business and we are looking forward to seeing you again! We are grateful for customers like you! Enjoy your new Equinox!

December 06, 2015

Warranty service repair I had to take my car a 2013 Chevy Maliu in two different time for warranty work. I did not buy my car here but the service I received was outstanding. More

by hudson, darla 6150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Wilson
Dec 11, 2015 -

Lupient Chevrolet responded

Hi Darla, Thank you for taking the time to write this positive reveiw. We are so glad that you had such a pleasant experience with us! The way in which you were treated at Lupient Chevrolet is what we strive for across all our dealerships. Our employees are held to the highest standards and we are glad that you were able to experience that firsthand. Thank you for your returning business and we are looking forward to seeing you again! We are grateful for customers like you! ​

November 24, 2015

Good as it gets Straight shooters start to finish on new car sale from out of state. Straight talk by phone/email/text prior to personal visit was spot on and continu More

by NMJef
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick (finance), Rick Stewart, CJ James, Dave Fuhs
Dec 04, 2015 -

Lupient Chevrolet responded

Hi NMJef, We're glad that you had such a positive experience with us! We strive to have the best team available to help all of our customers that walk through our doors. Thank you for taking the time to review us and we hope you enjoy your new car!

March 23, 2015

Lupient will sell you used vehicles that have bad engines!! Bought a 2011 silverado from lupient. Two weeks later needed $3,000 worth of work. After that repair check engine light came on. They called me and sa More

by Clo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chad Wilson
Mar 27, 2015 -

Lupient Chevrolet responded

Attached is the response that was sent to the BBB, the case has been closed with a favorable rating. This vehicle was traded in to Lupient Chevrolet on 9/5/14. It is a high mileage (over 100K miles) vehicle that would be sold from our Bargain Lot. We performed the Bargain Lot Inspection on 09/12/15.(attached. Mr. Lopez purchased the vehicle on 10/8/2014,at that time Mr. Lopez opted to add a Service Contract(attached)He brought the vehicle in on 12/22/14 with an engine light concern (attached #627915)This repair was paid for by Lupient Chevrolet as a customer courtesy. His next visit was on 1/17/15, the vehicle needed an oil pressure switch (#629408 attached). The extended service contact did not cover, Lupient Chevrolet discounted his bill $100.His cost was $425. Mr.Lopez then decided to cancel his Service contact and a received a refund. He brought the vehicle back into Lupient Chevrolet on 1/27/15. It was determined the vehicle needed to have the engine replaced, this would have been covered under his service contract with a small deductible. Lupient Chevrolet attempted to get the contract reinstated for Mr. Lopez, but for obvious reasons Vehicle One does not reinstate cancelled contracts. We contacted General Motors and opened a case for Mr. Lopez, GM generously paid $3590 and Mr. Lopez paid $2450 (#629898 attached). I have also attached the GM transaction history on this vehicle (attached). There was nothing in the history or anything found during the inspection to indicate this vehicle had an engine problem. I believe General Motors and Lupient Chevrolet have been very supportive. We also offered to trade Mr. Lopez out of the vehicle, he declined once we helped him receive assistance. Please contact me for any additional information. Thank you. Pam Guilford, General Manager

May 30, 2014

Satisfied Customer I felt like I was being treated as a friend vs. a customer. Very friendly and knowledgeable. Very honest and upfront about everything regarding cars, More

by koknows
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 04, 2014

Not An Average Experience We made the decision that we needed a new truck, and we wanted the investment to be an American made vehicle manufactured by union labor. We chose the More

by benedictchev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali Vann
March 27, 2014

Justin is a very good salesman. I enjoyed working with him and came away a happy Cruze owner! He was professional, polite, knew the product, could answer my many questions and worked with me to arrive at More

by Jillsy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 19, 2014

I would recommended this dealer and the sales associate Ali. The dealership worked with me on finding a price that I could commit to and answered all of my questions. Ali spent hours with me picking out More

by kennag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali Vann
February 01, 2014

I had three very nice gentleman help me to find the perfect car for me. All three went to great extents to find a great price and vehicle that met all of my needs. Mike the business manager went way o More

by amschultz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Evans
January 23, 2014

My son's truck heater and windshield defroster stopped working during an extremely cold weather period in Minnesota. We dropped the car off hoping that Lupient could fit it in their work schedule. More

by Sharon Banks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marlin Stine
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