Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lunghamer Buick GMC
Waterford, MI
175 Reviews
Filter Reviews by Keyword
By Type
Showing 175 reviews
January 12, 2018
Great Sales Rep and Dealership! We went to the dealership last night after work. We met with Steve and let him know what we were looking for. Steve was very quick to find the vehicle We went to the dealership last night after work. We met with Steve and let him know what we were looking for. Steve was very quick to find the vehicle we were looking for. Steve is very friendly and a pleasure to work with. I have owned Jeeps since 1994 and this was my first time at looking at anything besides a Jeep product. Steve totally sold me AND gave me exactly what I was looking for in the price range I was willing to pay. Everyone was very courteous and friendly. I would highly recommend them and I will definitely be coming back here in the future for vehicles. More
by Sabrina
Employees Worked With
Steve Germond
January 12, 2018
Awesome service! Pat was amazing to work with! Worked hard and was incredibly personable. Was able to get my Mom and me in the car we wanted at the price we needed! I Pat was amazing to work with! Worked hard and was incredibly personable. Was able to get my Mom and me in the car we wanted at the price we needed! I highly recommend utilizing Pat, he really ensures your car buying experience is enjoyable. More
by Morserach
Employees Worked With
Patrick Lachowicz
January 12, 2018
Great Dealership Would highly recommend going to Lunghamer for your next vehicle lease or purchase. Pat made us feel welcome and was very kind throughout the whole pro Would highly recommend going to Lunghamer for your next vehicle lease or purchase. Pat made us feel welcome and was very kind throughout the whole process. Got into the vehicle I wanted and at a price I felt comfortable with and fair! More
by Tigers06
Employees Worked With
Patrick Lachowicz
January 11, 2018
Great experience with all that work with the purchase. We were treated great. All were very willing to help us in any way they could. So glad that we decided to shop here. Would recommend to anyone lookin We were treated great. All were very willing to help us in any way they could. So glad that we decided to shop here. Would recommend to anyone looking. More
by Tee
Employees Worked With
Steve Germond
January 11, 2018
Great service Very friendly, helpful and knowledgeable. Wes worked hard to get my payment where I wanted it to be. Jennifer in finance was very nice. When I came ba Very friendly, helpful and knowledgeable. Wes worked hard to get my payment where I wanted it to be. Jennifer in finance was very nice. When I came back the next day for my floor mats, Wes and another salesman put them in my car for me. More
by Donna
Employees Worked With
Jennifer, Wesley Howland
January 09, 2018
Such great service...the whole fam got a car. My husband and I went for the terrain and loved it so my dad got one also. We discovered our credit wasn't what we thought and Wes still made it happe My husband and I went for the terrain and loved it so my dad got one also. We discovered our credit wasn't what we thought and Wes still made it happen. My mother went in the week after and purchased a Sierra....she loves it!! Great customer service even after the initial purchase. Wes will answer any questions and is quick to call back. We highly recommend Wes and his dealership. More
by Junisfam
Employees Worked With
Wesley Howland
January 07, 2018
They found the car Unsolicited review... not a friend of anyone at the dealer...Walked in looking for a year end sales event Acadia. Pat Lachowicz mentioned that he didn Unsolicited review... not a friend of anyone at the dealer...Walked in looking for a year end sales event Acadia. Pat Lachowicz mentioned that he didn't have the any matching cars at the dealer. We were ready to head to another dealer but he did what other dealers wouldn't.. he relentlessly searched for the car even when other dealers said the car wouldn't be found. Pat found the Acadia we wanted and had it delivered on a tight time line. Well done. We weren't looking for sales pitch and Pat delivered with hard work. More
by James Dewling
Employees Worked With
Patrick Lachowicz
January 02, 2018
Joke truckk caught fire after there wiring repair Had a problem with truck brought it in for a week they found a blow fuse. Replaced it charged me hundreds of dollars did not fix the cause. 2 days la Had a problem with truck brought it in for a week they found a blow fuse. Replaced it charged me hundreds of dollars did not fix the cause. 2 days later fuse blew again had to bring it to a real dealership in highland. I was upset that they would not stand behind there work. More
by LAWNMAN
Employees Worked With
Scott Ziegler
December 14, 2017
Shame, Shame, Shame SHAME...SHAME...SHAME My Visit Nov. 30, 2017 I have been ready to purchase a new GMC Sierra SLT Crew cab and finally found one online at Lunghammer SHAME...SHAME...SHAME My Visit Nov. 30, 2017 I have been ready to purchase a new GMC Sierra SLT Crew cab and finally found one online at Lunghammer. This has been stressful as finding exactly what I would like is not in a plentiful supply. A dealer that I have been working with tried to trade a truck from their inventory but "MY" truck was still in transit. I checked the website on the last day of the sale and called Lunghammer as it was for sale on their site. Thoroughly questioned if the truck was actually in stock and ready to sell. They emphatically said it was. . They are well over an hour from my home. I am in my late seventies and I would never drive that far just to browse. After all the questions of its availability, I set out completely ready to come home with my new truck. They had promised to even begin to get it ready for delivery. I would not have to be there long. When I got there No one knew that I had called. I explained the situation and after hesitation, yes the truck was here. I asked to see it but they said it was being prepped. Time went on and they finally admitted, the truck was still in transit. One could guess what I was thinking. By then, it was it was too late to begin another search. The unreal November deals expired. They did make an offer to hold the truck but their price was significantly higher that "My dealer" Trust me, Lunghammer will never be what I consider "MY" dealer. I now have a new trruck but not from Lunghammer. Shame! Shame on them. More
by Ranger
Employees Worked With
Jennifer, Heather, Dave
July 10, 2017
Lunghamer is HORRIBLE Undoubtedly the least-caring business regarding customer satisfaction I've encountered in my life!!! Had 2 days to replace a totalled vehicle. Most-ex Undoubtedly the least-caring business regarding customer satisfaction I've encountered in my life!!! Had 2 days to replace a totalled vehicle. Most-exact replacement at Lunghammers. Could not get them to budge a penny on sticker. Insurance gave a little more to help close claim. Morning through afternoon and now evening. Attempting to close deal with dealer & wife while tending to a special needs child, and keeping another family appointment. Was confident in process of deal so far. Big mistake. Left wife alone there for 10 - 15 minutes. Upon return, was told they were "just getting started" in finance room. Big lie. A couple key contract terms already entered -- both costing more than my "handshake" with salesman. Ended up not finishing the reading/signing of contract until 7:00 p.m. Some numbers seemed high, but again, bushed from chasing around a special needs child, (as there really were no suitable facilities there for him). As well, I'd remembered recently the Fed had raised interest rates. Long story short, under incredible time constraints, duress, and bleariness: we signed. So in the clarity of the next morning, I notice the PURCHASE PRICE is nearly $400 more than the handshake; and the financing was phished/farmed out to a different lender than we asked, at a substantially higher interest rate. Two "mistakes" in the finance room -- both in the dealers favor -- in a deal that supposedly was "just getting started" when I walked in. As for the lender being phished/farmed... the next morning our credit union assured us to a 100% degree of accuracy, that Lunghammer Buick/GMC never even contacted them. Talk about deceptive/shady/unscrupulous/ & unethical business practices! My phone calls & e-mails ignored (and somehow that 3 days to cancel the deal mentioned by the salesman apparently not accurately explained -- another 'error' in dealer's favor); I went in to see the General Manager that Friday. He assured my wife and I he would look into the matter and "get back with us Monday." That was 11 days ago. I've got cobwebs whistling in my ears. Never heard back from him. My wife has amazing credit rating, and we've bought 5 new GM vehicles over the last 20 years (with plenty of dealership add-ons), and never missed a payment. I can only wonder how poorly they'd treat a potential customer with lesser credit or purchasing history. The fact that my wife was in a serious accident, spent time in the hospital, and had the car she loved totalled -- then to be treated this way while replacing it -- should scare any righteous soul away from Lunghammer Buick/GMC. The fact that we had a special needs child present that we were there looking after (and yet dis-compassionately taken advantage of) should make you stay far, far away from Lunghammer Buick/GMC. To think my father-in-law toiled at GM & American Axle plants until he literally just about dropped dead! And oh yeah, I had an Air Force hat on, and was asked if I served. Upon my answering "yes," I was "thanked" for my service to our country. Not once, but several times. And if by being "thanked" by them, it meant taking crass advantage of my wife in the 10 - 15 minutes I was gone; and then refusing to make it right upon discovering such the next morning; and further hiding behind the "misunderstanding" of how the salesman explained the Guaranteed 3-Day Deal Cancellation Policy, well believe me... it was a lot more honest portion of the country I was serving. Stay far, far, far, far, far away from Lunghammer Buick/GMC. That is a five-star "stay away" rating!!!!! (I would have given them ZERO STARS... but the YELP APP would not let me continue this review when I tried). If for some reason you are compelled to ignore this advice, for gosh sakes never let them get you & your spouse separated! Divide & Conquer is apparently the hidden context of their sales motto. "Get lost, we're above caring/accountability/even having the guts or decency to call back when there is a complaint or problem is apparently their operative values," and oh: ~~~ "Thank you for that big, fat check... now get lost!" If you like deceptive, shady, unscrupulous, & unethical business practices... OR you want to be taken advantage of in a car deal with no recourse, remorse by the dealer, or no means of correcting the lapses of truth AFTER shaking the salesman's hand... by all means ignore the warnings in this review. More
by rippedoffonTraverse
Employees Worked With
Used Car Sales/Financing
