Loyalty Volkswagen

Our car buying experience was phenomenal, Greg was amazing and very attentive. Sales department is on point! 100% recommend!! I haven't been overly happy with the service department. The services tha amazing and very attentive. Sales department is on point! 100% recommend!! I haven't been overly happy with the service department. The services that are offered are inconsistent. I have two of the identical year, make and model and what is suggested is not the same between both vehicles. I was very unhappy when I made an appointment for an inspection and an oil change, and I sat for four hours waiting on my vehicle. I was told that was because other cars gets towed in etc... so appointments don't mean anything. I get free inspections and oil changes with Loyalty, but I feel like I am more respected at other Volkswagen service centers in the area. I will be going to them in the future, free isn't free if I miss an entire afternoon off work, my time is valuable as well. More

Had a great experience with the folks in the service department at VW! Mark Solomon made sure my car was ready for a long trip from VA to GA in short time. department at VW! Mark Solomon made sure my car was ready for a long trip from VA to GA in short time. More

Great experience from start to finish purchased a 2023 VW Jetta Sport. Amazing customer service and I am absolutely satisfied with my purchase and the services received Jetta Sport. Amazing customer service and I am absolutely satisfied with my purchase and the services received More

Michale Altizer was very helpful and friendly, excellent service, and knowledgeable. Would definitely recommend to friends and family service, and knowledgeable. Would definitely recommend to friends and family More

Mark Solomon got me in exactly when I needed, to replace a blown tire. The work was completed on time and with care. a blown tire. The work was completed on time and with care. More

Loyalty VW ruined my 2022 VW Taos (4800 Miles). After a oil change and a systems check was completed, I received a call stating the service was complete. Upon picking up the car, I noticed multiple After a oil change and a systems check was completed, I received a call stating the service was complete. Upon picking up the car, I noticed multiple system failures displayed on the dash, engine light, yellow triangle, error start/stop, engine control malfunction, and a few others I am not sure the meaning of. I asked the service advisor about the errors and he replied the errors were caused by a software update. Instead of offering to correct their mistake, he stated the car was okay to drive and would contact me to reschedule a visit. To date I have not heard back from Loyalty VW. Avoid Loyalty VW service department. (RO # 3670323/1) Zero star rating was not a choice More

This was our first experience with this dealership and it was excellent. Our salesperson was Joseph Jones. He came out almost immediately to greet us and was very friendly and a pleasure to work with. The was excellent. Our salesperson was Joseph Jones. He came out almost immediately to greet us and was very friendly and a pleasure to work with. Their also was another salesperson ready to help not knowing Joseph was already helping us. Joseph was also was very patient as it took me quite a bit of time to make a decision. He told me about the various features of the vehicles so I could make an informed decision. Everyone we encountered there was pleasant and easy to work with. More

I love your dealership. My service manager is excellent. He is a caring and dedicated person that provides excellent care to all his customers. Mark took very good care u My service manager is excellent. He is a caring and dedicated person that provides excellent care to all his customers. Mark took very good care us as he had found a problem upon our car inspection and explained the problem and why it was so important that it needed to be done. Mark is an excellent service manager and we will always be grateful for the excellent care he has given us and in our future visits. Thank you Mark. Trina Thieme Ebony, VA djtassoc@hotmail.com More