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Loyalty Volkswagen

Chester, VA

Overview
Reviews
4.9
369 Reviews
Call Dealership (804) 518-9300
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16300 Loyalty Way

Chester, VA

23831

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Showing 369 reviews

July 09, 2026

KODY ELLEN. Is amazing. He will be my salesman from now on. Amazing service on his part. Very thorough and professional. He continues to follow up with me to see More

by 68 gerryo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kody Ellen
Report | Print
June 08, 2026

Ashley Robertson was extremely efficient and helpful. The dealership was clean and friendly. 10/10 More

by briangayrva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Robertson, Steve Exteres
Report | Print
Jun 11, 2026 -

Loyalty Volkswagen responded

Thank you for your positive review, Brian! We are so glad Ashley was kind and helpful. We strive for 100% customer satisfaction. We wish you safe travels and hope for an opportunity to work with you again.

June 05, 2026

Our Atlas was not shifting as good as it used to, Michale Altizer took the time to explain the services needed and was able to bundle the costs. The Atlas shifts better than new now. More

by Cevers57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
Report | Print
Jun 08, 2026 -

Loyalty Volkswagen responded

Thank you for your positive review! Offering thorough and efficient service is so important to us, and we are glad Michale provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

May 16, 2026

My service technician, Robert Wilson is a wonderful guy. He always greets me with hey, how may I assist you. And I always have something going on that I have to squeeze my vehicle in. But he's never failed More

by msangie218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wilson
Report | Print
May 18, 2026 -

Loyalty Volkswagen responded

Thank you for your positive review! We are honored that you have continuously confided in us with your automotive needs, and we are glad that Robert consistently takes great care of you. Please do not hesitate to give us a call if you ever have any further questions or concerns.

May 03, 2026

Quality dealership; plenty of inventory and clean. Only place I will go for services. Would definitely recommend More

by Snsmitty007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.D. Powers, Steve Exteres
Report | Print
May 05, 2026 -

Loyalty Volkswagen responded

Thank you for your kind review and recommendation! It is an honor to have your confidence and loyalty, and we look forward to continue providing you with our best care in your visits to come!

March 27, 2026

Salesman was very friendly, knowledgeable, and helpful. The whole team went out of their way to help me get a car that I love and also suits my need. More

by donna.shiley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kody ellen, Steve Exteres
Report | Print
Mar 27, 2026 -

donna.shiley responded

Kody Ellen was the best!

Mar 30, 2026 -

Loyalty Volkswagen responded

Donna, we appreciate your positive review! We are glad Kody was kind and helpful. Your satisfaction means so much to us. On behalf of the entire team- congratulations on your new vehicle!

March 25, 2026

Greg my sales associates was great and found me a vehicle that fits me. Paperwork process was extremely to long. Overall good experience More

by Bea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Report | Print
Mar 25, 2026 -

Loyalty Volkswagen responded

Bea, thank you for your time and feedback. We are glad Greg took great care of you and met your automotive needs. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle! Please do not hesitate to give us a call if you ever have any further questions or concerns.

March 16, 2026

Da Davenport was my salesperson. He was very knowledgeable and if for some reason he didn't know the answer to a question, he would find the answer right away. He was very friendly More

by Twentyfangela
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Report | Print
Mar 17, 2026 -

Loyalty Volkswagen responded

Thank you for leaving DA this positive review and recommendation! We are so glad that he took great care of you and ensured your experience with us was as smooth as possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

February 10, 2026

This was the best car buying experience I ever experienced. Mr Joseph Jones went above and beyond to make sure I was satisfied with my new vehicle. He took the time to explain the extra benifits More

by scole5581
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Report | Print
Feb 11, 2026 -

Loyalty Volkswagen responded

Congratulations on your new vehicle! We work extremely hard to ensure our guests are satisfied with their experience, and we are glad that Joseph was helpful and informative. It is our pleasure to assist you in any way possible. Thank you and safe travels!

January 28, 2026

The dealership goes above and beyond to make sure customers are satisfied and well taken care of. More

by jeremydial590
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
Report | Print
Jan 29, 2026 -

Loyalty Volkswagen responded

We strive for 100% customer satisfaction, and we are overjoyed that our team consistently provides you with top-notch service. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

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