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Loyalty Volkswagen

Overview Reviews (285)

Loyalty Volkswagen

Name: Loyalty Volkswagen
Address: 16300 Loyalty Way, Chester, VA, 23831, US
Telephone: (804) 518-9300
Rating: 4.8

4.8

285 Reviews

16300 Loyalty Way, Chester, Virginia 23831

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Sales: (804) 518-9300

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Loyalty Volkswagen

Chester, VA

Overview

Reviews

4.8

285 Reviews

Call Dealership (804) 518-9300

16300 Loyalty Way

Chester, VA

23831

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4.8

285 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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Overview Reviews (285)

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Sales: (804) 518-9300

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Showing 285 reviews

October 10, 2023

SALES VISIT - NEW

Working with Logan and the finance officer was quick and efficient. They both made the process as easy as possible for us. efficient. They both made the process as easy as possible for us. More

by K. Wise

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Trade-in Experience

Purchase Time

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Recommend Dealer

Yes

Employees Worked With

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Oct 10, 2023 -

Loyalty Volkswagen responded

Thank you for your 5-star review! Your safety and satisfaction are our utmost priorities, and we are so glad that Logan got your automotive needs efficiently taken care of. Please do not hesitate to give us a call if anything!

October 09, 2023

SERVICE VISIT

My 10 year old car was brought in for multiple lights on the dashboard. After 3 hours, I was given a quote of $19,323.74 for repairs. Loyalty said my timing belt showed wear and corrosion. In addition th the dashboard. After 3 hours, I was given a quote of $19,323.74 for repairs. Loyalty said my timing belt showed wear and corrosion. In addition they recommended windshield wipers, tire rotation, alignment, water pump. All of these things had just been done by me personally or by a garage near my home. When I questioned the employee, he said "you should have told us that". I replied "No, you should have been honest with what needs fixing". When I questioned the enormous cost, the employee said it was a "fat finger mistake" and my quote was $10,000 off. When I asked to speak with the manager Wes Brown, he was still on his hour and a half lunch break. More

by VWJetta

Service Price Transparency

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Recommend Dealer

Employees Worked With

Steve Exteres

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September 26, 2023

SERVICE VISIT

The time frame on my first was lengthy. I was there several hours before let me what was going on with my car. Later I was there was a problem with my inspection and I need additional work I was there several hours before let me what was going on with my car. Later I was there was a problem with my inspection and I need additional work to be done to my car and the technician explained to me clearly More

by Barbaralawton

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Robert Wilson , Steve Exteres

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September 25, 2023

SERVICE VISIT

Great service , very friendly,polite nice people and vehicles to select from is outstanding enjoyed the wait area vehicles to select from is outstanding enjoyed the wait area More

by vincent.mitchell66

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Steve Exteres

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Sep 25, 2023 -

Loyalty Volkswagen responded

We are delighted to provide you with the quality care that you deserve! Your safety and satisfaction are our utmost priorities. Thank you for taking the time to write the review. We hope to see you again the next time you are in need of automotive service!

September 21, 2023

SERVICE VISIT

Robert Wilson, Service Dept. ..displayed excellent customer service and recommendations during recent service appointment. Thanks 👍 👍 ..displayed excellent customer service and recommendations during recent service appointment. Thanks 👍 👍 More

by hfaith2016

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Robert Wilson

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Sep 21, 2023 -

Loyalty Volkswagen responded

Thank you for sharing your positive experience! We're proud that Robert could provide you with top-notch customer service. It is our pleasure to assist you in any way possible. If there is ever anything more that we may help you with, please do not hesitate to let us know!

Sep 21, 2023 -

hfaith2016 responded

You're soooo welcome!!! 😊 It has been a continued pleasant experience with you allll throughout the years....👍 👍

September 19, 2023

SALES VISIT - NEW

Logan M was easy to work with, didn’t feel pressured like other dealerships I visited. other dealerships I visited. More

by Charlie

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Purchase Time

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Recommend Dealer

Yes

Employees Worked With

Logan M

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Sep 20, 2023 -

Loyalty Volkswagen responded

Hi Charlie, We appreciate you choosing our dealership, and thank you for taking the time to leave Logan this positive review! We greatly appreciate the opportunity to work with you, and we are so glad that Logan took great care of you. He definitely is an asset to our team. Please don't hesitate to reach back out to us!

September 06, 2023

SALES VISIT - NEW

I have always dealt with Loyalty and never disappointed. I like Mr. JONES a lot I like Mr. JONES a lot More

by danielle_amanda81

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Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Joseph jones, Steve Exteres

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Sep 07, 2023 -

Loyalty Volkswagen responded

Hi Danielle, Thank you so much for your positive review! We are so glad that Joseph could get your automotive needs taken care of- quickly and efficiently. It is our pleasure to serve you. If there is ever anything more that we may help you with, please do not hesitate to let us know. Take care!

August 26, 2023

SALES VISIT - NEW

The Salesmen At The Dealership Make You Feel Right At Home. Logan Mcnutt My Salesmen Made My Car Buying Experience Simple And With Ease.. He Really Took The Time To Explain And Go Over All Paperwork. Home. Logan Mcnutt My Salesmen Made My Car Buying Experience Simple And With Ease.. He Really Took The Time To Explain And Go Over All Paperwork. He Even Took The Time To Really Go Over All The Features Of My New Car. He Worked Diligently To Help Me Purchase My New Vehicle. I Would Definitely Reccomend Logan Mcnutt To My Friends And Family Who Are Looking To Purchase Their New Vehicle. Teressa Mayfield More

by Teressa Mayfield

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Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Logan Mcnutt

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Sep 01, 2023 -

Loyalty Volkswagen responded

Teressa, Thank you for leaving Logan this wonderful review and recommendation! We are honored to have had the opportunity to work with you, and we are glad that Logan took great care of you and made your experience with us as smooth as possible. Our guests' satisfaction is our utmost priority. We warmly congratulate you on your new vehicle- on behalf of the entire team!

August 25, 2023

SERVICE VISIT

Excellent customer service and support. We were guided through the processes seamlessly. This is my dealership for services. We were guided through the processes seamlessly. This is my dealership for services. More

by acjohnso7

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Robert Willson

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Sep 01, 2023 -

Loyalty Volkswagen responded

Thank you for your wonderful review! We are glad that our team could provide you with a smooth and efficient experience. It is our pleasure to serve you, and we look forward to continue providing you and your vehicle with our best care in your visits to come!

August 23, 2023

SERVICE VISIT

Oil change done was told needed two new tires for inspection. Went somewhere else to buy tires and was told all of my tires were still very good . Unbelievable!!!shame on you loyalty VW . This is the inspection. Went somewhere else to buy tires and was told all of my tires were still very good . Unbelievable!!!shame on you loyalty VW . This is the second time I feel dealership has lied to me .. I will not service my truck with them again . Only inspection and free oil change . More

by dassist47

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Workmanship

Service Time

Service Communication

Recommend Dealer

Employees Worked With

Tyler petrini

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Aug 25, 2023 -

Loyalty Volkswagen responded

Hello, Thank you for your feedback. We are very sorry to hear that your disappointed with our service department. I would like the opportunity to speak to you on your concerns. Please contact me at your earliest convenience. Thank you, Wes Brown 804-518-9300 ext 1851

Loyalty Volkswagen

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