Loyalty Volkswagen

Great Experience at Priority Volkswagen I purchased my Volkswagen from Priority Volkswagen and have been nothing but satisfied with the entire experience. Danny was so personable, approachab I purchased my Volkswagen from Priority Volkswagen and have been nothing but satisfied with the entire experience. Danny was so personable, approachable, and nothing like the cliche car salesman stereotype. He never was pushy, he catered the entire experience to our needs, and found us our perfect vehicle. Knowing exactly what we wanted and everything the VW had to offer, he was very helpful in directing us to which model would be best for us. The Priority pricing is competitive and the Priorities for Life were a definite bonus. Overall, I would recommend Priority Volkswagen to everyone I know because I was so satisfied with the purchasing my vehicle, as well as the Priorities for Life that I have and will continue to receive for the life of my vehicle. So if you're in the market for purchasing a new vehicle, head on over to Priority Volkswagen and be sure to ask for Danny! More

I have taken my car here to be serviced and to get parts and the quality of service is top notch. I would recommend this place to anyone looking to buy VW. Andy in sales knows his stuff as does Tim in parts and the quality of service is top notch. I would recommend this place to anyone looking to buy VW. Andy in sales knows his stuff as does Tim in parts, really great team all the way around. More

I bought my first vehicle from Priority Volkswagen and could not have been more satisfied with my car buying experience. If you venture over to this dealership, make you sure you ask for Danny Samuels. He could not have been more satisfied with my car buying experience. If you venture over to this dealership, make you sure you ask for Danny Samuels. He is extremely knowledgable about all the vehicles and services offered there and will make you feel right at home. If there isn't a vehicle on their lot you're interested in, he will look around at other Priority locations to find the right vehicle for you (that's what he did for me). I would highly recommend Danny to anyone thinking of buying a vehicle. He made the car buying experience very pleasant and hassle free. Thanks Danny! More

We live in Virginia Beach and there are several VW dealerships to choose from between VB and Chester. The reason I decided to drive 94 miles to Priority VW is simple. We have purchased three vehicles dealerships to choose from between VB and Chester. The reason I decided to drive 94 miles to Priority VW is simple. We have purchased three vehicles from other Priority stores in the past and have always been impressed. Priorities for Life and dealership's ability to beat the competition by a long way on price keeps us coming back. This time was no different. Burke was very professional, knowledgeable, and personable. He was able to effectively communicate our needs to the sales manager, Kenny who was able to work a fantastic deal. We are going to strongly recommend our friends and family to make the trip to Chester if they are looking for a VW!! More

I had a very nice experience with a knowledgeable and professional salesperson, Danny Samuels. Thank you for following up, working late, doing extra to help me get the price I wanted, and being so nice t professional salesperson, Danny Samuels. Thank you for following up, working late, doing extra to help me get the price I wanted, and being so nice to the kids. You have a good future, and Priority is lucky to have you. Regarding the business, everyone was very professional, well-groomed, and polite. The building and the restrooms were very clean, which is always a relief. I purchased a new car and have not had any experience with the service department at this time. More

I purchased my 2013 TDI Beetle at this dealership, after shopping at others in the Richmond area. I was shopping early for a car that was not yet available at the dealers, and the salesperson at Priority ( shopping at others in the Richmond area. I was shopping early for a car that was not yet available at the dealers, and the salesperson at Priority (Andy Hook) was the only individual at the three dealerships I visited that seemed interested in locating the car that I wanted, giving me pricing information and encouraging me to drive similar vehicles. After locating my car and arranging for transport to Priority, Andy and the business office manager (who was also extremely courteous and helpful) allowed me to pick up my car significantly after hours at the dealership, still taking the time to show me everything I needed to know and to patiently answer all of my questions before I took possession of it. I could not have asked for more. It is 6 months later, I love my car....I have taken advantage of the included oil change / maintenance visit, to find my car returned in a timely fashion, clean and vacuumed. The service folks have turned out to be just as accommodating and helpful as my original contact at this dealership. This is not my first new car, and the service I am receiving from Priority VW far exceeds past experience and present expectations. More

Bought a used Lincoln Ls back in August,after 3 days had to replace front link bushings,Priority picked up cost. Couple weeks later,loud thunk in rear,was deemed the U joint, so per warranty that I purchase to replace front link bushings,Priority picked up cost. Couple weeks later,loud thunk in rear,was deemed the U joint, so per warranty that I purchased driveshaft replaced. Then i get phone call..REAR link bushings are bad...my cost. So they are replaced,I am angry but Priority waives the 100 dollar deductible. Few more weeks the clunking doesnt go away,guess what? Bad transmission...replaced after much hoopla with warranty company. Since then has been back in for a sunroof water leak,and most recently a bad coil-pack. After thinking perhaps I was stuck with a lemon,after trading a perfectly fine 08 Tiburon,(was just too small),I looked into perhaps trading the vehicle or SOMETHING and was checking out an 08 Passat. The salesman, Elliot,wasnt even my salesperson,but I was so angry about all the service calls I figured Priority would maybe help me. Guess what,Dennis Elmer is full of it. No 150% of your trade. I was lowballed to the point of insult,no one other than the sales guy wasted any time with me, I feel like I was not worked with one iota. So glad I got this warranty or I would have been screwed. My dad who has been a faithful Priority customaer gave me a name to call of Dave Perno who I guess is the head guy over there,he never returned my call. I guess after my service warranty is up I will just go back to Haley Ford,at least they actually did try to earn your business before and after the sale. The service department at priority VW is otherwise top notch,especially Troy who they have now moved to the Nissan service dept,which is where the Lincoln came from. I will not be purchasing any vehicles from these guys again,and most likely neither will my dad,and Im telling everyone who will listen. More

After buying from here, I will always go here first an foremost above all other dealerships! Kenny is by far the best; our family has now purchased 15 vehicles from him and every experience has been wonde foremost above all other dealerships! Kenny is by far the best; our family has now purchased 15 vehicles from him and every experience has been wonderful. It refreshing to see someone in the industry who maintains the moral values that most of society has long forgotten. As always, Thanks Kenny!!!! More

Extraordinarily helpful, with a refreshingly honest and non-pushy sales approach. Andy is super smart, a breath of fresh air. Highly recommended. Betsy from Richmond non-pushy sales approach. Andy is super smart, a breath of fresh air. Highly recommended. Betsy from Richmond More

Negative overall experience at this dealership. Let me count the ways... - Looking online I find a car a like at this dealership. An icon for $400 off used car thing comes up on the screen, I fill out count the ways... - Looking online I find a car a like at this dealership. An icon for $400 off used car thing comes up on the screen, I fill out information and form wont come up. Go to the dealer the next day. - I am told that the form I filled out was not valid with the car I wanted because it was not specific to the the Priority vendor. (i.e. The car I wanted was on Priority Toyota site where the rebate was found, yet when I arrive am told it is actually Priority VW stock and no rebate will be applied.) - After arriving at about 630 p.m. test drive the car which is 20 miles to empty, everything is said and done, I am driving off in my new/used vehicle at about 950 p.m. (...two hours or less?) - Upon driving my vehicle on the highway the next day I notice a terrible jerking/bounce at speeds in excess of 55 mph. I notify the dealer and take it in. I am informed it is a bent rim and after arguing over whose responsibilility this would be to cover the dealer agreed to fix. They send a man to my jobsite to cover the repairs. After this I drive on the highway again and the same thing occurs. - Returned car to dealer. - Test drive and agree to an alternate vehicle. - Upon reciept of vehicle notice and point out paint chips missing (paint still covered under warranty) and am told to call and set up a time when I was available to come in so they could match the paints. After a week of the runaround to various sales/service/automated recievers to no avail my salesguy (Good guy, nothing against him at all) calls to ask why I haven't brought my car in for the matching and schedules appointment immediately. Afterwards, I set up the appointment online for the touchup. - Appointment day (today), I am told I am scheduled for tires and alignment and if I wanted my car painted I should take it to the factory specific dealership. Also when I requested maintenance records to be emailed to me, I was simply told my next oil change would be due at x miles. I mean really..? More