Loyalty Volkswagen

Do not buy VW I am a long-time VW owner and fan. From the 1978 Super Beetle Convertible sitting in my garage, to the countless Jettas, Passats, and other models th I am a long-time VW owner and fan. From the 1978 Super Beetle Convertible sitting in my garage, to the countless Jettas, Passats, and other models that I have owned through the years I have proven my loyalty to the brand … but today VW and this dealership lost my business forever. Two years ago my A/C compressor in my 2003 Passat died. I was just under 100k on the odometer, so this was a disheartening shock in that I would have expected it to last longer. $1,600 later my compressor was replaced with me thinking, “at least I will never have to replace that again on this car.” This week my A/C was not cooling well. I took the car back to Priority VW and was told that there is an issue with my new compressor, and it would cost $1,600 to repair since the compressor was now one year out of warranty. They were unwilling to do anything to help with the cost and told me to contact VW customer service, which I did. I got the same response from VW customer service. They fully agreed that it was completely unreasonable for the compressor to die so quickly, but because the car was 13 years old they argued that they had no obligation to help with the cost. Today VW and Priority Volkswagen lost my business. I will sell my car this week and never again buy VW. More

Worst Experience and Customer Service Ever Purchased vehicle 8/2013 with GAP insurance. Had a total loss 10/2015. I called GAP co (Toyota Financial) and was told my coverage was cancelled by th Purchased vehicle 8/2013 with GAP insurance. Had a total loss 10/2015. I called GAP co (Toyota Financial) and was told my coverage was cancelled by the dealership. I found out 3 days later from Shane that the contract I signed was cancelled in error but they gave me another GAP co (JM&A) 3 times to get this resolved. Even though I never signed a JM&A contract somehow the dealership got them to cover me but the coverage is sub-par to Toyota. JM&A didn't pay off my remaining balance and I'm still stuck with a deficiency. The bank is also waiting on the refund from the dealership of the extended warranty I purchased. Kenny told me to come to the dealership (my 3rd trip) on 12/31 & he would take care of it. After seeing him he said it would be handled the next day. I called a week later because it hadn't been resolved he said it takes some time. Well, it's not almost a month after & still no resolution. I guess my next step is contacting the dealer board since there has been a lot of un-truths told. Manger verbally told me & sent an email asked me to sign & backdate the JM&A contract to 8/2013!! I refused of course but this is the kind of shady dealings I've encountered. When I purchased GAP it was explained that it takes care of the deficiency balance, well it didn't. All I want is what I paid for ... to get the vehicle to be paid off. Dealer board then the news stations! Maybe someone will do their job then. More

Outstanding Service Department I enrolled my son's 2005 Jetta in Priorities for Life. The service department is exceptional. Cyndi Dycus and Ryan Ruffin are exceptional Service Reps I enrolled my son's 2005 Jetta in Priorities for Life. The service department is exceptional. Cyndi Dycus and Ryan Ruffin are exceptional Service Reps. I've had nothing but great service from Priority at the Nissan and VW dealerships. More

THE BEST dealership and service around! I just bought my second brand new Jetta from Priority VW and I could NOT be a more satsifed customer with every transaction. From the speediness of th I just bought my second brand new Jetta from Priority VW and I could NOT be a more satsifed customer with every transaction. From the speediness of the entire buying process to the willingness of the associates to help you out in any way possible, I've been blown away each time. Priorities for Life is the single best program I've ever encountered also. 10 stars out of 5 easily! More

What an experience! We had such an awesome experience buying a car from CJ at this dealership. He was very thorough in telling us the safety aspects on the VWs; this was We had such an awesome experience buying a car from CJ at this dealership. He was very thorough in telling us the safety aspects on the VWs; this was important to us because we had our first baby on the way. He was very thoughtful, considerate, patient, knowledgable, and kind. He even bought us a gift for the baby! I would definitely come back to buy another car from him! More

CANNOT BE TRUSTED I purchased a 2010 Jetta from this dealership. A "certified" 2010. I took it home. Noted right off that the right front tire kept needing air. I purchased a 2010 Jetta from this dealership. A "certified" 2010. I took it home. Noted right off that the right front tire kept needing air. Took back to dealer. They "looked" at it. Could not find the problem. After 4 weeks of filling the tire up, got tired of thinking maybe it's just the cold air, I took to Lacey's in Petersburg, VA. I did not tell them anything other than losing air and needs re-filling weekly. They called when done. I picked my car up. I inquired the problem...they told me that there was leaves/dirt in the bead of the wheel/tire. oh! This is funny. Priority in Chester replaced all 4 tires when they took the car on trade from someone else, Carfax shows this. So...I then have to think, they change tires in the woods. Right? I also notice the right front blinker light, located on passenger side of vehicle, needs to be "thumped" every so often so it will turn back on. Then we get a snow. The roads are covered in snow: I drove to work, back home and noted, as my wife pointed out, that something was hanging down from bottom of car. It was the plastic shielding that Volkswagen installs on the bottom of [Jetta's]. I pull a lot of packed snow out so this shield will not hang down. I take back to dealership for repair. As the car is on the lift, I note near the whole underside is damaged. Then, I noted that there is a cigarette burn on passenger side over the door, that has been repaired, PROFESSIONALLY repaired. One thing I did not mention is there was a little star chip in front windshield , driver side, and a scrape on the hood, driver side, about 8-10" from windshield. I FINALLY PUT IT ALL TOGETHER!! Some liar or less than honest salesperson from Priority, using this car as a demo, (they told me they were using as demo) had been driving it. No big deal. They had a passenger that smoked. Driving down a road, a rock was thrown from another vehicle, scraped the hood then flew up to windshield, put a small, star chip in windshield. This startled the driver who reacted by swerving, went off the road and into a ditch that had leaves/dirt/branches in the ditch wedging between tire/bead and wheel. No big deal. But see, if they fixed it, correctly, they would have to show an accident which would de-value the car. So, they did the minimum, fixed burn, and put car out and sold it, as CERTIFIED, and waited for a sucker to come along. That part is my fault. See, I thought I was dealing with a reputable company. I was not. They are a bunch of thieves and you cannot trust them. The scam artist that owns Priority, good ol' Elmer, you'll never talk to him, that 's the job of Ms. Duncan, she shields all these problems from Dennis E. The manager at the place I purchased from is just some bald-headed liar as well. (K. Dunn). The manager that is SUPPOSED to take care of business, located in Richmond, Va. He's as much a liar and thief as the test of them. (Dave P.) DO NOT TRUST ANY PRIORITY DEALERSHIP. Hire your personal mechanic, ESPECIALLY if it's used/certified. Spending a $100.00 with him for a check over of your intended purchase is far better than spending 20k + on a wrecked vehicle. More

Excellent service from Priority VW As always Priority is tops in customer service no matter what Priority Dealership you go to. I've had nothing but great service from Priority Nissan, As always Priority is tops in customer service no matter what Priority Dealership you go to. I've had nothing but great service from Priority Nissan, so I now use Priority VW for my son's Jetta. Cindy Dycus was at Nissan, but got promoted to a position at VW, and I was pleased to see her in her new digs. Ryan Ruffin, a stalwart at VW, also assisted me with my 80,000 mile service on the Jetta. They're a great team and I personally recommend VW Priority. The General Mgr.,Kenny Dunn, was also visible and took the time to ask me if everything was going fine, and it was. It's nice to see a Gen Mgr. that is totally involved with his operation. I've experienced this at both Priority Nissan and VW. Thanks again priority. More

Wonderful purchasing experience. This is car number 4 we have purchased from Greg Shank and will continue to purchase cars from him. We live in Western PA but go to Richmond, VA to g This is car number 4 we have purchased from Greg Shank and will continue to purchase cars from him. We live in Western PA but go to Richmond, VA to get cars because we know when we are done, we will have received a great deal and always will get quick responses to questions. 100% Satisfaction! More

Best experience yet. My family owns three VW Jettas. I recently traded mine for a newer one. Absolutely LOVE IT. This is the Jetta I have been looking for. Had previous My family owns three VW Jettas. I recently traded mine for a newer one. Absolutely LOVE IT. This is the Jetta I have been looking for. Had previously spoken with the Internet Sales Manager there and he was extremely pleasant and helpful. Love that no one tried to "sell" me a car--they helped me buy the one I wanted. The General Manager's presence there is very visible and Mr. Dunn is pleasantly low-key and very inviting at the same time. Ms. Jane Jarvis who handled my purchase from beginning to end is absolutely sent from Heaven. Mr. Andy Hook in Finance does his job so well. He has a very calm and courteous manner, is knowledgeable, shared his knowledge and explained everything to me and made absolutely sure all my questions were answered. I drove away from there last week feeling extremely satisfied with my trade, my purchase, my decision. Mr. Ryan Ruffin in the Service Department--there are not enough good things to say about him. I am always confident when I take any of our Jettas there for service and Mr. Ruffin is there to receive them. I live about an hour's drive northeast of Priority VW Chester. It is definitely worth my time to drive there for any of my vehicular needs. Did I mentioned how much I love my new Jetta?! I am already getting over 40 miles per gallon and I know from experience that that number will reach 50 on a roadtrip. It is such a smooth ride--like softened butter. This is my dream car!!! More

We went to have my son's 2005 VW Jetta serviced My son recently got his sister's Jetta. When we got get it serviced, the Service writer Kevin said it might be eligible for open enrollment. We checke My son recently got his sister's Jetta. When we got get it serviced, the Service writer Kevin said it might be eligible for open enrollment. We checked and it was. So we scheduled an inspection with Kyle and it is now officially enrolled in Priorites for Life. I have had three vehicles enrolled in Priority Nissan, so I was glad to be able to get my son't VW enrolled in it. The service is excellent and I would recommend Priority for any vehicle purchase. More