Loyalty Volkswagen

Damaged my car In 43 years this is the first review I've ever left on a business. Unfortunately, 1 star is being too generous, but unable to leave 0 stars. First o In 43 years this is the first review I've ever left on a business. Unfortunately, 1 star is being too generous, but unable to leave 0 stars. First off, the review has nothing to do with the quality of my car, I've had my Jetta for a little under a year now and it's been a great car. However, yesterday I took my car to Priority VW for it's first oil change and inspection since it was covered under their "Priority for Life". But after leaving I stopped along the way home at a rest area and when I got out of the car I noticed scratches all over the roof and hood of my car that most definitely were not there when I left to go to Priority or gave them my car to get serviced. They were obviously new due to the fact that they even scratched away from dirt from where I haven't been able to wash my car lately. I had not left the sight of my car since they handed the key to me neither, so I knew nothing had happened after I got the car back from them. A part of me new I was likely screwed because I had already gotten about 45 minutes away and it would be denied when I returned. But, I decided to return anyway hoping they would acknowledge what they did and take care of it. In the end after speaking with the subjects in service that I just saw and the service manager I got the "that's strange", "I don't know what we have that would cause that", and "if anything comes up we'll let you know". Loosely translated, "we scratched up your car, we aren't going to do anything about it, and there's nothing you can do about it". So I'm done taking care of the damaged they caused on my own and all I can do is leave reviews everywhere possible. My suggestion would be to forget the great Priority for Life deal and take care of your car service on your own if possible. And, if you have to or choose to return to Priority for your car service, make sure you check your car over very well before and after they take possession. Preparing yourself with before and after pictures wouldn't be a bad idea either. They got me good, don't let it happen to you!! More

easy breezy I worked with Ron for a few days over text and discussed my trade in and the car we were looking at. The whole process from start to finish was smoot I worked with Ron for a few days over text and discussed my trade in and the car we were looking at. The whole process from start to finish was smooth sailing. We are very happy with our purchase and the ease of it. I literally hate buying a car, but this made my hatred for the process lessen. We were thoroughly impressed and pleased! More

Unprofessional, Uninformed and Lazy I called to make an appointment for a water leak problem it a Volkswagen turbo. I was told they would take care of it, and also would take care of a I called to make an appointment for a water leak problem it a Volkswagen turbo. I was told they would take care of it, and also would take care of a warranty issue and the overall car programming system. Our family shuffle around cars, and took the VW to the dealership. I talked with my assigned technician this morning and told him it was very important that we get the water issue taken care of he said they would look at it. Long story short I was told to come pick the car up at 5 o’clock. When I got there, I found out the only thing they did was the warranty issue, and they never even looked for the leak. When I talked on the phone to the service manager he said Volkswagen doesn’t train their service personnel in the area of water damage, and they don’t perform that is a service anymore. They were apologetic yet very much had the undergone of “too bad.” I picked up the car and called another VW dealer and was told that the statement about VW not training people on water leaks was absurd, but that It is often time-consuming, and midi places just don’t want to take the time. I was told to bring my car in, and I’m extremely thankful for the service department to take their job seriously in meeting the customers needs. I would never purchase a vehicle from the Colonial Heights dealership due to their total lack of follow up service. More

Car buying made easy You simply cannot find an easier, stress free vehicle purchase than here at Priority. Dylan and Andy were quick to respond, professional, informative, You simply cannot find an easier, stress free vehicle purchase than here at Priority. Dylan and Andy were quick to respond, professional, informative, and all around great to work with. I never felt pressured or forced into a purchase that I did not want or need. Would 100% recommend coming to Priority for your next vehicle. More

Easy to do business. If your a negotiator Priority is where you want to buy your next VW. Great pricing and easy to do business with and willing to negotiate price. Very If your a negotiator Priority is where you want to buy your next VW. Great pricing and easy to do business with and willing to negotiate price. Very professional. More

Deborah Sedlacek is the best When I originally went to Priority VW, I wanted to test drive a Golf R. They didn't have one, but Deborah Sedlacek organized a test drive for the nex When I originally went to Priority VW, I wanted to test drive a Golf R. They didn't have one, but Deborah Sedlacek organized a test drive for the next closest thing: a tornado red 2016 GTI. This was precisely the car for me. I would never have bought it if Debbie hadn't given me the idea. She has a fantastic, outgoing personality, and I'd definitely buy from her again and recommend her to others. When I go back in a few years to look at other cars, I want to work with her again. More

Simple and Easy I came to Priority looking for a Volkswagen and I found exactly the one I wanted. The salesman was polite and helpful. Even though my husband drove I came to Priority looking for a Volkswagen and I found exactly the one I wanted. The salesman was polite and helpful. Even though my husband drove a hard bargain, in the end I drove off happy in my Atlas. Thanks Priority! More

Awesome folks I traveled up to Priority from NC as the deal that my wife and I were wanting was waayyy better there than anything we could find in NC. A great deale I traveled up to Priority from NC as the deal that my wife and I were wanting was waayyy better there than anything we could find in NC. A great dealership and a great deal. Cant beat the competitive pricing and the great customer service. Ron Norris there is awesome at what he does so reach out to them if your shopping for a new VW. Thanks! More

Great Experience I came to Priority used cars to get a car and I ended up with a brand new VW. I am very happy with how things went fast and I got what I could pay fo I came to Priority used cars to get a car and I ended up with a brand new VW. I am very happy with how things went fast and I got what I could pay for and not a bunch of extra stuff. More

Great buying experience I negitotiated online with Andy the internet sales manager. Very straight forward, transparent, and upfront about the price and deal. Walked into the I negitotiated online with Andy the internet sales manager. Very straight forward, transparent, and upfront about the price and deal. Walked into the dealership at my next availability to meet Dylan test drive and seamlessly close the transaction. Dylan was fantastic. He was very knowledgeable and took a lot of pride in the vehicle he was selling. Even offered to take a sentimental picture of me with my old vehicle I was trading in. More