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Loyalty Volkswagen

Chester, VA

4.8
311 Reviews

16300 Loyalty Way

Chester, VA

23831

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Showing 311 reviews

July 23, 2022

They were very professional and courteous in the way they handled my problem and the changing of oil. Bryson was the service writer but I don't know his last name. He was very helpful. More

by anita_mntgmry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryson
July 01, 2022

Great customer service from sales and service dept. I trust the staff to care for my vehicle. Work is completed in a timely manner.no Surprises with the cost.it is explained to you before the work is More

by Carolynmorris800
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michale Altizer, Steve Exteres
June 29, 2022

Michael Maxey was very profesional and made me feel like family. Made the whole process a breeze. More

by josevalentin27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Maxey
June 25, 2022

Great dealership. Always provides excellent service. Service Advisor Mark Salomon ensures the customer's needs are met and ensures the customer is satisfied. More

by revans337
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Salomon
June 25, 2022

I have worked with Andy Hook with 3 cars now! He is incredible!!!! He is always honest, informative, and helps me find the car that is the best fit for my family! More

by Ashley Daniel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Hook
June 25, 2022

Is always a nice atmosphere at the dealership and Mr. Mark Solomon he was nice and polite. More

by RobertGotay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Solomon
June 25, 2022

This dealership has been great every time I have used them. They always make sure things are satisfactory with the customer and are timely and transparent. Thank you Mike A. for the assistance. More

by Justinbjr24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Altizer
June 24, 2022

Completely wonderful experience! Truly an amazing team! Mike Altizer helped with my car service and was 10/10! He explained everything really well and did an excellent job. Thank you More

by Danny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Altizer
June 24, 2022

My oil light came on and my window was making a weird noise a call Savanna and she was able to take care of me right away More

by bullock.stephanie53
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Savanna pinkston
June 24, 2022

Mark Solomon is by far the most positive encounter I've ever had at any car dealership/service center. His customer service skills is far beyond any Service Center Tech I've met. Mark is the gold standard More

by fjsglobal
Recommend Dealer
Yes
Employees Worked With
Mark Solomon
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