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Loyalty Volkswagen

Chester, VA

4.8
285 Reviews

16300 Loyalty Way

Chester, VA

23831

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Showing 285 reviews

May 08, 2022

My experience at loyalty was very easy. Andy Hook helped me from the moment I walked into the door. We took the car out for a test drive and he answered all my questions. I will definite More

by Hoos Next
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Hook
April 30, 2022

This makes the second car I’ve purchased Here,every one that I come in contact with Are very professional with attention to detail and my needs.it’s not “Like “ family These wonderful people are a new More

by Piggott00
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy hook ,Chad kranz,Dillon,savanna
April 22, 2022

The service department and especially Mr Mark Solomon always do an excellent job in helping me with all my needs with my VW. I cannot thank them enough. More

by Jbentes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Solomon
January 31, 2022

Jonathon was awesome. He was super helpful and professional. Went above and beyond with me and my husband to make sure we got everything we needed and we were comfortable with the purchase. It’s n More

by Cmvictor28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathon York
Feb 11, 2022 -

Loyalty Volkswagen responded

Hi there! Thank you so much for the kind feedback! We appreciate you and your business! We hope to see you again soon. Until then, take care and have a great weekend!

January 26, 2022

Lane took the time to find out what I was looking for. Compared cars with me and never rushed me. He took time to explain things or got others involved to help explain things. I was very satisfied with More

by Esanford04
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lane and unfortunately i can't eemeber the other guys name. He did the financing.information.
Feb 11, 2022 -

Loyalty Volkswagen responded

Hi there! Thank you so much for taking the time to leave a review. We truly appreciate it, you and your business. We look forward to working with you in the future. Until then, be well!

October 29, 2021

I had such a great experience with the purchase of my Atlas Cross Sport, I brought my parents back a week later and they got a Tiguan! More

by angietweed1972
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan York
October 20, 2021

I previously had a VW from this dealership and have always received wonderful service. When I came to look for a new car, the salesman Jonathan York was amazing to work with. He listened to what I need More

by i0074god
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan York
September 10, 2021

There is not a whole lot of LOYALTY going on with their website. I went in to purchase a car and was alarmed when they informed me the price they posted on the website was a mistake and the actual cost was More

by dhestuff
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron
August 20, 2021

I tried calling Loyalty service 6 TIMES: 3 times I was hung up on, other 3 no answer. More

by Jsa210
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Amanda was the only name I got
July 22, 2021

It was wonderful! They guided me through my first car purchase and gave me advice and helped me set everything up,down to helping me connect my phone to my Bluetooth! Thank you Kate you rock! More

by Jamiewiththewhitebug
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kate Barnard
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