Loyalty Volkswagen
Chester, VA
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My experience at loyalty was very easy. Andy Hook helped me from the moment I walked into the door. We took the car out for a test drive and he answered all my questions. I will definite Andy Hook helped me from the moment I walked into the door. We took the car out for a test drive and he answered all my questions. I will definitely purchase from there again. More
This makes the second car I’ve purchased Here,every one that I come in contact with Are very professional with attention to detail and my needs.it’s not “Like “ family These wonderful people are a new that I come in contact with Are very professional with attention to detail and my needs.it’s not “Like “ family These wonderful people are a new part Of my family. Relationships And connections I Will Cherish for life.it’s more Than them doing their job.they make sure The customer is satisfied and secure in The purchase (investment)thank you Every one and may God richly bless you. You All are such a Huge asset to the Dealership I really hope they recognize Your comment and Effort.🙏 More
The service department and especially Mr Mark Solomon always do an excellent job in helping me with all my needs with my VW. I cannot thank them enough. always do an excellent job in helping me with all my needs with my VW. I cannot thank them enough. More
Jonathon was awesome. He was super helpful and professional. Went above and beyond with me and my husband to make sure we got everything we needed and we were comfortable with the purchase. It’s n professional. Went above and beyond with me and my husband to make sure we got everything we needed and we were comfortable with the purchase. It’s not every day you find a fair and honest salesman. More
Lane took the time to find out what I was looking for. Compared cars with me and never rushed me. He took time to explain things or got others involved to help explain things. I was very satisfied with Compared cars with me and never rushed me. He took time to explain things or got others involved to help explain things. I was very satisfied with the level of customer service Lane provided. More
I previously had a VW from this dealership and have always received wonderful service. When I came to look for a new car, the salesman Jonathan York was amazing to work with. He listened to what I need always received wonderful service. When I came to look for a new car, the salesman Jonathan York was amazing to work with. He listened to what I needed in a car, was patient and very knowledgeable. I highly recommend him. We found a car in my budget and the features that mattered to me the most. More
There is not a whole lot of LOYALTY going on with their website. I went in to purchase a car and was alarmed when they informed me the price they posted on the website was a mistake and the actual cost was website. I went in to purchase a car and was alarmed when they informed me the price they posted on the website was a mistake and the actual cost was substantially higher. They refused to honor the online price. Also, take the $2K above Kelly Bluebook with a grain of salt. The actual trade in value they gave me was nowhere close. More
It was wonderful! They guided me through my first car purchase and gave me advice and helped me set everything up,down to helping me connect my phone to my Bluetooth! Thank you Kate you rock! purchase and gave me advice and helped me set everything up,down to helping me connect my phone to my Bluetooth! Thank you Kate you rock! More