Loyalty Volkswagen
Chester, VA
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Completely wonderful experience! Truly an amazing team! Mike Altizer helped with my car service and was 10/10! He explained everything really well and did an excellent job. Thank you Truly an amazing team! Mike Altizer helped with my car service and was 10/10! He explained everything really well and did an excellent job. Thank you! More
Mark Solomon is by far the most positive encounter I've ever had at any car dealership/service center. His customer service skills is far beyond any Service Center Tech I've met. Mark is the gold standard ever had at any car dealership/service center. His customer service skills is far beyond any Service Center Tech I've met. Mark is the gold standard to which other techs should be judged. Thanks Mark for your service and attention to detail!! More
I had a great car service experience, with service representative mike Altizer guiding me through the process with a professional and friendly manner. An excellent job was preformed. Thank you. representative mike Altizer guiding me through the process with a professional and friendly manner. An excellent job was preformed. Thank you. More
Straight forward car buying. Takes the normal (i.e. forever) amount of time to process al the paperwork, but that is what it is. Taz Yung was my salesperson and was great to work Takes the normal (i.e. forever) amount of time to process al the paperwork, but that is what it is. Taz Yung was my salesperson and was great to work with. Worked out the framework of the deal via text message, didn't have to sit in the showroom all day long. Showed up, trade-in appraised for about what we agreed on, signed the papers. Did not really understand the "loyalty warranty" until I had a chance to sit an talk to Taz; full coverage of the powertrain and engine for the life of the car is a really great addition to a purchase. Thanks to all involved. More
Mark Solomon was EXCELLENT From set a time alive called in the rain he greeted me he offered me hot coffee even though I wasn’t staying asked me when did I want to get a vehicle returned to me and we pick in the rain he greeted me he offered me hot coffee even though I wasn’t staying asked me when did I want to get a vehicle returned to me and we pick a time Set the time of the hour it was still raining when I have a time he offered to go get my vehicle even though it was on maybe 20 feet away This might sound hokey but he treated me as if he was my son he really touched my heart along with that excellent service More
I have not every had any problems with the service at Loyalty Volkswagen. My service department rep was Michale Altizer and he helped me as soon as I pulled up in the bay. Very professional and courteo Loyalty Volkswagen. My service department rep was Michale Altizer and he helped me as soon as I pulled up in the bay. Very professional and courteous. The tech Evan A. brought my car around and into the bay once he was done (it was raining outside). Satisfied with my experience. More
Great convenient dealership. Andy helped us from beginning to end and could answer all of our questions. Decent test drive and we were ready to purchase. We will return again. Andy helped us from beginning to end and could answer all of our questions. Decent test drive and we were ready to purchase. We will return again. More
The guy who was helping me, Taz Yung, was very upfront and honest, that is what I absolutely look for in a sales person. He educated me on what I needed to know and advised me with options for the future. and honest, that is what I absolutely look for in a sales person. He educated me on what I needed to know and advised me with options for the future. Very good experience! More