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Loyalty Volkswagen

Chester, VA

4.8
285 Reviews

16300 Loyalty Way

Chester, VA

23831

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Showing 285 reviews

June 25, 2022

Is always a nice atmosphere at the dealership and Mr. Mark Solomon he was nice and polite. More

by RobertGotay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Solomon
June 24, 2022

Completely wonderful experience! Truly an amazing team! Mike Altizer helped with my car service and was 10/10! He explained everything really well and did an excellent job. Thank you More

by Danny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Altizer
June 24, 2022

My oil light came on and my window was making a weird noise a call Savanna and she was able to take care of me right away More

by bullock.stephanie53
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Savanna pinkston
June 24, 2022

Mark Solomon is by far the most positive encounter I've ever had at any car dealership/service center. His customer service skills is far beyond any Service Center Tech I've met. Mark is the gold standard More

by fjsglobal
Recommend Dealer
Yes
Employees Worked With
Mark Solomon
June 10, 2022

I had a great car service experience, with service representative mike Altizer guiding me through the process with a professional and friendly manner. An excellent job was preformed. Thank you. More

by SRH4025
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Altizer
June 05, 2022

Straight forward car buying. Takes the normal (i.e. forever) amount of time to process al the paperwork, but that is what it is. Taz Yung was my salesperson and was great to work More

by J3B3L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taz Yung, Steve Exteres
May 26, 2022

Mark Solomon was EXCELLENT From set a time alive called in the rain he greeted me he offered me hot coffee even though I wasn’t staying asked me when did I want to get a vehicle returned to me and we pick More

by Redbird
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mr Mark Solomon
May 26, 2022

I have not every had any problems with the service at Loyalty Volkswagen. My service department rep was Michale Altizer and he helped me as soon as I pulled up in the bay. Very professional and courteo More

by camree
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michale Altizer, Evan A.
May 18, 2022

Great convenient dealership. Andy helped us from beginning to end and could answer all of our questions. Decent test drive and we were ready to purchase. We will return again. More

by ochres.brays_0m
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy
May 13, 2022

The guy who was helping me, Taz Yung, was very upfront and honest, that is what I absolutely look for in a sales person. He educated me on what I needed to know and advised me with options for the future. More

by Namii
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taz yung
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