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Loyalty Volkswagen

Chester, VA

4.8
287 Reviews

16300 Loyalty Way

Chester, VA

23831

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Showing 287 reviews

December 25, 2022

Andrew Hook is a great salesman and he made my car experience so easy! He is thoughtful and works hard to give you excellent service while meeting your car buying needs. More

by Bettycrocker74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Hook
December 04, 2022

They did a great job on providing great service to help me select a new vehicle. More

by Niecy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lane Justice
November 29, 2022

Best VW dealership ever. Mark Soloman is an amazing guy that treats everyone with so much professionalism. More

by cheveza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
November 18, 2022

I was very pleased with my service experience at VW Loyalty. My service was completed in a reasonable time and my car was washed without my asking. What a pleasant surprise! The whole process went very More

by Terrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Solomon
October 27, 2022

I am very satisfied overal, from drop off to pickup the service was a good experience. More

by s0lomon777
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Solomon
October 21, 2022

Very clean facility and staff were great. Although repairs were very expensive, all repairs were completed ahead of schedule. More

by Ranger Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
October 07, 2022

Mr Jones was very helpful, knowledgeable, and professional. He made me feel at home, like part of the family More

by John.nuby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
October 01, 2022

Clean and professional. My advisor always keeps my car history available to guide me towards the proper next service More

by The Mighty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Solomon
October 01, 2022

Always a pleasure scheduling appointment with Loyalty VW. From the telephone staff to the service department. Very friendly and explains all service work in detail. Mark Solomon is a great employee and goes More

by tda58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Solomon
September 28, 2022

Mark is very good at what he does. Keep up good work. Mark was concerned about getting all my concerns taken care of More

by wallenrich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
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