Loyalty Volkswagen

This was our first experience with this dealership and it was excellent. Our salesperson was Joseph Jones. He came out almost immediately to greet us and was very friendly and a pleasure to work with. The was excellent. Our salesperson was Joseph Jones. He came out almost immediately to greet us and was very friendly and a pleasure to work with. Their also was another salesperson ready to help not knowing Joseph was already helping us. Joseph was also was very patient as it took me quite a bit of time to make a decision. He told me about the various features of the vehicles so I could make an informed decision. Everyone we encountered there was pleasant and easy to work with. More

I love your dealership. My service manager is excellent. He is a caring and dedicated person that provides excellent care to all his customers. Mark took very good care u My service manager is excellent. He is a caring and dedicated person that provides excellent care to all his customers. Mark took very good care us as he had found a problem upon our car inspection and explained the problem and why it was so important that it needed to be done. Mark is an excellent service manager and we will always be grateful for the excellent care he has given us and in our future visits. Thank you Mark. Trina Thieme Ebony, VA djtassoc@hotmail.com More

Rob Wilson assisted with my recent visit to the service department. It was a great visit and everything went smoothly thanks to Rob and his team! department. It was a great visit and everything went smoothly thanks to Rob and his team! More

Mark Solomon Make sure everything is taken care of for me each time. He come by and check on me throughout the service process. Couldn’t ask for a better advisor each time. He come by and check on me throughout the service process. Couldn’t ask for a better advisor More

My advisor Mark Solomon was very attentive and personable during my visit…. I didn’t feel like I was just a number…. Would definitely go back during my visit…. I didn’t feel like I was just a number…. Would definitely go back More

All the staff are friendly and great at what they do. Go see Andy hook Go see Andy hook More

Michale Altizer was friendly and courteous for my 20,000 maintenance. He informed me of what procedures would be performed and gave me an estimated cost. Delicious donuts available! maintenance. He informed me of what procedures would be performed and gave me an estimated cost. Delicious donuts available! More

I took my 2005 VW Jetta TDI Wagon to Loyalty Volkswagen of Chester, VA in July of 2022. Due to supply chain issues, a fluid workforce, and a global pandemic repairs were finally completed February 2023. Du of Chester, VA in July of 2022. Due to supply chain issues, a fluid workforce, and a global pandemic repairs were finally completed February 2023. During this time the people in the Service Department that I dealt with personally were exceptional, professional at all times, courteous, friendly, and knowledgeable. That said, I would like to give a personal shout out to Mark Solomon, he was thrown into the mix halfway through the repair process, taking over the project and doing it seamlessly. Mark’s skills and knowledge of the vehicle were instrumental in keeping the work moving, catching and addressing the finer details, and finally getting the project done, and done right. More

This is where I have all normal maintenance and any needed repairs done because they are fair, accurate and friendly. My service manager, Michale Altizer has always provided great service and accurate needed repairs done because they are fair, accurate and friendly. My service manager, Michale Altizer has always provided great service and accurate estimates. More

As soon as I came in Mark was super sweet and helped me a lot with my car. He made sure to let me know what I needed as far as right now but definitely coming back. lot with my car. He made sure to let me know what I needed as far as right now but definitely coming back. More