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Loyalty Volkswagen

Chester, VA

Overview
Reviews
4.9
357 Reviews
Call Dealership (804) 518-9300
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16300 Loyalty Way

Chester, VA

23831

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Showing 357 reviews

January 18, 2026

A big thanks to Kody Ellen! His genuine personality and deep knowledge of the different models made us feel confident, solidifying our decision to purchase our first Volkswagen. More

by NicholsLN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kody Ellen
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January 14, 2026

I am very pleased with the service I get from Loyalty Volkswagon. Michael Altizer has been my point of contact since I got my Atlas Cross Sport. Everytime I go there I get excellent customer service. More

by Toni Cuttino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Altizer, Steve Exteres
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January 13, 2026

Pleasant experience in the service department. Mike A was pleasant and I like the online communication regarding my vehicle. More

by Oambpm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale A
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Jan 15, 2026 -

Loyalty Volkswagen responded

Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. We look forward to seeing you again when it is time for your next service.

November 19, 2025

Advisors are always friendly and knowledgeable. Prices are shown upfront and I’m never pressured to do any services I don’t feel ready to do at the time of my appointment. They do express when some More

by Kamille
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
Report | Print
Nov 19, 2025 -

Loyalty Volkswagen responded

Kamille, thank you for your wonderful review! Your safety and satisfaction are our utmost priorities, and we are glad that our team consistently takes great care of you and your automotive needs. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

November 18, 2025

Thank you Mr. Jeffrey "JB" Burgodoerer, for your great customer service. This was our first experience with Loyalty Volkswagen and appreciate the oil change for l More

by dartis2164
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Report | Print
Nov 18, 2025 -

Loyalty Volkswagen responded

Thank you for your positive review! We are glad that Jeffrey took great care of you and ensured your experience with us was top-notch. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

November 13, 2025

Excellent customer service, efficient and timely service with attention to details Clear explanation of service provided More

by E B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
Report | Print
Nov 13, 2025 -

Loyalty Volkswagen responded

Thank you for sharing your kind review. We are glad that our team provided you with thorough and efficient service throughout your visit. We wish you safe travels and we hope to see you again the next time you are in need of automotive service.

November 05, 2025

The dealership always delivers as promised and the technicians are Rockstars! Couldn't have a better team working on my car. More

by tmcmahon794
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Walton
Report | Print
Nov 05, 2025 -

Loyalty Volkswagen responded

Thank you for your excellent review! Providing 5-star service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

October 21, 2025

I had a great experience purchasing my Volkswagen Tiguan with Greg Grandison! He was polite, kind, and very helpful throughout the process. Greg made everything easy and stress-free — highly recommend him i More

by MaryTim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregory Grandison
Report | Print
Oct 21, 2025 -

Loyalty Volkswagen responded

Congratulations on your new Volkswagen Tiguan! Providing a smooth, 5-star experience is always our goal, and we are glad that Greg's efforts met your satisfaction. He will be honored to have earned your kind recommendation. Thank you and safe travels!

October 21, 2025

The dealership has very knowledgeable and friendly staff. The work done is excellent it just cost a lot More

by dlankford307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
Report | Print
Oct 21, 2025 -

Loyalty Volkswagen responded

Thank you for your positive review! We are glad that our team was both kind and helpful. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

October 20, 2025

Great advisor (Michale Altizer) is always great everyone come great environment great dealership all 10s More

by Daws7000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale altizer , Steve Exteres
Report | Print
Oct 21, 2025 -

Loyalty Volkswagen responded

Thank you for leaving Michale this positive review! We are so glad that he consistently provides you with top-notch service. Our guest's satisfaction is our top priority and we hope that you continue to choose us for all of your future automotive needs.

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