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Loyalty Volkswagen

Chester, VA

4.8
287 Reviews

16300 Loyalty Way

Chester, VA

23831

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Showing 287 reviews

December 17, 2024

Whenever I Take My Car In Fir Service. The People There Are Alway's Nice And Curtious. Robert Wilson Is Amazing. Always Very Helpful When It Comes To Serving Your Vehicle. He Works There More

by Teressa Mayfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wilson
Dec 18, 2024 -

Loyalty Volkswagen responded

Teressa, Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. Robert will be delighted to hear that you added him to your splendid review, thank you! We look forward to seeing you again when your vehicle is ready for its next service. Safe travels and Happy holiday's!

December 16, 2024

Top notch facility and excellent customer service! Clear communication and honest pricing, quite a refreshing change from some of the other dealerships I've dealt with. More

by Gabester225
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Williams
Dec 16, 2024 -

Loyalty Volkswagen responded

Thank you for your time and feedback. We are delighted to hear that we were able to help make your vehicle repair quick and hassle-free. Loyalty Volkswagen strives to offer our customers exceptional service both before and after the sale. Safe travels and Happy holiday's!

October 06, 2024

Logan was friendly and professional as soon as I walked in the door. I knew I wanted to by a VW but unsure of the model. His knowledge was impressive and I felt comfortable dealing with him. He lead me More

by dgeorge1962
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan McNutt, Steve Exteres
Oct 10, 2024 -

Loyalty Volkswagen responded

Thank you for your positive review! We are honored that you took the time to visit us, and we are so glad that Logan took great care of you and made your experience with us top-notch. He will be delighted to have earned your kind recommendation. We warmly congratulate you on your new Volkswagen- on behalf of the entire team!

October 03, 2024

My Loyalty VW technical advisor Mike Altizer has consistently been an invaluable resource in helping me keep my 2018 VW Golf in top-notch mechanical shape !!! … it’s the best car with the best serv More

by rjwintl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Altizer
Oct 04, 2024 -

Loyalty Volkswagen responded

We are grateful for you leaving Mike this extraordinary review! We are pleased to know that Mike was highly professional and personable. Please drive safely and do not hesitate to let us know how we may be of further service to you.

October 03, 2024

Our Tiguan showed us an emergency light & Heather was able to schedule us in. We had excellent service from Kelan Bernicase as well as from Heather. Walton! More

by snowwoman572002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Walton & Kelan Benicase, Steve Exteres
Oct 04, 2024 -

Loyalty Volkswagen responded

Providing excellent service is so important to us here at Loyalty Volkswagen and we are glad that Heather and Kelan's efforts could meet your satisfaction! We wish you safe travels until we meet again!

Oct 05, 2024 -

snowwoman572002 responded

Thank you!

September 25, 2024

Just had 1st service (oil change). Service team was great. Worked with Michale Altizer in service at drop iff and he was knowledgeable and made the always "dreaded" dealership service More

by TS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
Sep 27, 2024 -

Loyalty Volkswagen responded

Thank you for sharing your positive experience with us! We are happy to hear that Michale took great care of you and your automotive needs. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

September 02, 2024

Needed to purchase a new vehicle and was not looking forward to it. From the moment I walked into this Volkswagon dealership I felt at ease. Jacob Williams understood my needs and helped me find the per More

by Maggie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Sep 09, 2024 -

Loyalty Volkswagen responded

Maggie, Thank you for your positive review! We are honored that you took the time to visit us, and we are glad that Jacob took great care of you and met your automotive needs. He will be delighted to have earned your kind recommendation. We warmly congratulate you on you new vehicle- on behalf of the entire team! Take care!

August 30, 2024

Jacob was very knowledgeable about Volkswagen vehicles and thoroughly answered all of my questions and concerns in purchasing a vehicle. He ensured the process went smoothly and I am satisfied with my pur More

by K.dingledine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Sep 09, 2024 -

Loyalty Volkswagen responded

Thank you for your positive review! We are glad that Jacob took great care of you and ensured your experience with us was both smooth and successful. Your satisfaction means so much to us. On behalf of the entire team- we warmly congratulate you on your new vehicle!

August 29, 2024

I had a wonderful experience with Jacob Williams at this dealership. He was knowledgeable, patient, and truly cared about helping me find the right vehicle. More

by wheelermary724
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Williams
Sep 09, 2024 -

Loyalty Volkswagen responded

Thank you for choosing Loyalty Volkswagen and for your positive review! We are delighted that Jacob took great care of you and got you into your perfect vehicle. Our guests' satisfaction is our utmost priority. Safe travels!

August 29, 2024

Jacob Williams at the dealership was exceptional. He listened to what I wanted and found me the perfect car. Great service and a great guy! More

by jakesanders9951
Recommend Dealer
Yes
Employees Worked With
Jacob Williams
Sep 09, 2024 -

Loyalty Volkswagen responded

Congratulations on your new vehicle! We are happy to hear that Jacob provided you with top-notch service and made your experience with us an all-around success. Thank you and safe travels!

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