Loyalty Chevrolet Cadillac

Let me just say in a few words. I spent over 30 yrs in the dealerships as salesman, and management. When i went to Loyalty Chevrolet in Williamsburg virginia with my Buick and my s I spent over 30 yrs in the dealerships as salesman, and management. When i went to Loyalty Chevrolet in Williamsburg virginia with my Buick and my service contact was Tray Knight was like finding myself because his customer service is the way i was, he cares and tells you what is going to need and what can wait. I enjoy his caring concerns for me and my car. Great gentlemen to work with. More

So many great things to say, I don’t know where to start. I began searching for a new truck in 2023. Saw Loyalty’s commercials and the perks they offered (lifetime free inspections/oil changes/etc) and wante I began searching for a new truck in 2023. Saw Loyalty’s commercials and the perks they offered (lifetime free inspections/oil changes/etc) and wanted to go with them. Because I work with mechanics, I asked the head one if he recommended a dealership and he suggested one even further from me. Long story short, I ended up buying from a different dealer even further than the recommended one. That dealership bent over backwards to help me find the exact truck I wanted, worked tirelessly to get me the best deal I could (didn’t have good credit back then, but not bad credit either), and ended up doing a dealer swap for mine. After I signed all the paperwork and drove off in my new whip, I felt on top of the world. This dealer, Haley Chevy in Midlo, did all that and offered my first service free……and that was it. After that service, I never heard from them again, and couldn’t get in contact with anyone, nothing. So I decided to use my local dealer, Whitmore. Never had any real problems with them. The occasional overpricing estimate for things sure, but most of the time I just felt like another number to them. Good truck service, but lacking on the customer service. Then summer came and my check engine light came on. Called Whitmore, but they couldn’t fit me in due to staffing. So I tried Haley GMC by the airport. I was about to go on vacation and needed my truck, so I simply asked if they could squeeze me in real quick to see how major of an issue it was. The service rep was rude and his demeanor gave off “here’s another white lady asserting herself to the front of the line” vibes. I am not like that at all. Took it to Whitmore after my vacation and they got the needed part in faster than Haley. So where does Loyalty come in, you ask? My truck wouldn’t start (engine) but it also wouldn’t turn off (completely). So I called around (again, Whitmore was too busy) and when I tried Loyalty, I spoke to Kait. Cannot say enough good things about her. She recommended a good tow company to bring it to Loyalty. Kait gave me updates every step of the way. When it was ready to pick up, she complimented some of my accessories and decorations. The problem was a simple fuse issue that only cost me the $190 diagnostic fee (still hurt my wallet) plus the tow fee. So when it came time for my state inspection and an oil change, there was no question where I was taking it: Loyalty. When I finally met Kait, I thanked her for all her help previously and she gave my truck even more compliments. She also gave me recommendations on more upgrades and accessories when I told her what I wanted to do with my truck. Later I overheard her helping another customer to which she went above and beyond to help them, too. Even if what she said to me are things she says to every customer, she made me feel valued, appreciated, and dare I say a little giddy. Whenever her next review is, she deserves a raise and/or should be considered for a promotion. Don’t let her go! Thank you for taking such good care of my truck, my most prized possession, and making me feel like my patronage matters to your business. You have gained my loyalty! Just wish I had called Loyalty back in 2023 to buy my truck through them. Womp on my part. More

Mallory Bishop at Loyalty Chevrolet was great to work with. Truck was repaired on time and the cost was a little less than anticipated. Even got to speak with the tech who replaced our transmission on ou with. Truck was repaired on time and the cost was a little less than anticipated. Even got to speak with the tech who replaced our transmission on our truck and he was very knowledgeable. Love the free inspections! Great dealership with a particularly nice waiting room and personable technicians. More

Kaitlyn Ussery knows customer service Excellent She went beyond what she had to to make my visit pleasant went beyond what she had to to make my visit pleasant More

Really great experience with Loyalty Chevrolet! Ryan did a fantastic job in getting me into the car that I wanted. Thank you! Ryan did a fantastic job in getting me into the car that I wanted. Thank you! More

great and nice to talk to the folks in the front and service area.beet helpful and knowledgeable. show professionalism and courtesy to customers . service area.beet helpful and knowledgeable. show professionalism and courtesy to customers . More

One of my best service encounters anywhere. I’ve been coming here since 2022 and have been very impressed. They will do all my service. Kaitlyn does a fantastic. I’ve been coming here since 2022 and have been very impressed. They will do all my service. Kaitlyn does a fantastic. More

Isaac Mathews was a pleasure to work with. He was professional, courteous and very knowledgeable about what I was looking for. It isn't usually the case where I looked forward to what he had t He was professional, courteous and very knowledgeable about what I was looking for. It isn't usually the case where I looked forward to what he had to say. He wasn't pushy or arrogant in any way. I would highly recommend Isaac Mathews and Loyalty to anyone!! More