Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Loyalty Chevrolet Cadillac
Williamsburg, VA
274 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
274 Reviews of Loyalty Chevrolet Cadillac
April 25, 2025
Brought my Corvette in for an oil change and inspection. While there the check engine light came on briefly so I had to leave my car there so this could be checked. The light went off and after several att While there the check engine light came on briefly so I had to leave my car there so this could be checked. The light went off and after several attempts at starting the engine the light never came back on. Kaitlyn Ussery, the service advisor, was very diligent in trying to get the light to come back on and kept me informed all through the process. She is very professional and friendly and explained to me what the likely issue was but that it couldn't be addressed unless the check engine light came back on. I appreciate the efforts put forth by Kaitlyn and the Coevette service tech. Will Jordan. I appreciate the care that Loyalty Chevrolet provides. More
by Frank
Employees Worked With
Kaitlyn Ussery, Trey
April 20, 2025
My wife and I were planning to travel to Chantilly, VA for Easter. However, I had trouble starting my car on Friday 2 days before Easter. I needed to have it fixed quickly so we could make the scheduled for Easter. However, I had trouble starting my car on Friday 2 days before Easter. I needed to have it fixed quickly so we could make the scheduled trip. I called Nikki Harmon at Loyalty and described the problem. Although all scheduled times had already been scheduled for that day, she said she would try to squeeze me in. She did and my car was fixed that day. More
by penny3363ray
Employees Worked With
Nikkii Harmon, Service Department
April 18, 2025
Great service department, Nikki is always attentive and helpful. The scheduling is usually right on time and they keep me updated on their progress. helpful. The scheduling is usually right on time and they keep me updated on their progress. More
by gp3cranes
Employees Worked With
Nikki
April 15, 2025
Took my car in for service at Loyalty Cadillac dealership. Received excellent service and the employees took very good care of me. As a handicapped iondividual,, this means a lot to me. Thanks! dealership. Received excellent service and the employees took very good care of me. As a handicapped iondividual,, this means a lot to me. Thanks!!!! More
by keninwmbg
Employees Worked With
Trey Kight
April 07, 2025
I have been going to dealerships for almost 50 years and Loyalty is the best dealership i have ever been too. The service advisor, Mallory Bishop is the best. Very professional and always pleasant and frien Loyalty is the best dealership i have ever been too. The service advisor, Mallory Bishop is the best. Very professional and always pleasant and friendly. More
by jjones199
Employees Worked With
Mallory Bishop
April 02, 2025
Your agent Isaac Matthews did a great job, helping us to find the right car and staying with us from start to finish. Also, the LADY who took care of our financing, and that was no easy task, worked throug find the right car and staying with us from start to finish. Also, the LADY who took care of our financing, and that was no easy task, worked through the process and got us out with the car of our choice within a reasonable time. Thank you all for serving our needs! More
by OPA
Employees Worked With
Isaac Matthews
April 01, 2025
Nikki Harmon was professional, friendly got me in and out quickly. This was my first experience with the service dept at Loyalty and even though it is a drive from Richmond, I will be back. quickly. This was my first experience with the service dept at Loyalty and even though it is a drive from Richmond, I will be back. More
by melbrencat
Employees Worked With
Nikki Harmon
