Loyalty Chevrolet Cadillac

Fast Service. Exceptional People. Outstanding Results. I recently had the air conditioning in my car services, and I couldn't be happier with the experience. I ne Exceptional People. Outstanding Results. I recently had the air conditioning in my car services, and I couldn't be happier with the experience. I needed a last-minute appointment, and they were able to provide same-day service, which was a huge relief. A special thank you to Mallory Bishop, the Service Manager, for making the entire process smooth and stress-free. Mallory was professional, friendly, knowledgeable, and kept me informed every step of the way. It's refreshing to work with someone who genuinely cares about their customers and goes above and beyond to make sure everything is handled quickly and correctly. The service was completed promptly, and my air conditioning is working perfectly again. From the excellent customer service to the quality of the work, this was one of the best service experiences I've had. I highly recommend this team to anyone looking for honest, reliable, and efficient automotive service. They've definitely earned a lifelong customer! More

Trey Knight in the service department has always been prompt, friendly, and takes the time to explain if there are issues and what the options are. He’s always a pleasure to work with! prompt, friendly, and takes the time to explain if there are issues and what the options are. He’s always a pleasure to work with! More

Excellent service from the moment you step onto the dealership! Shout out to Trey Kight for his professionalism!! dealership! Shout out to Trey Kight for his professionalism!! More

The staff at Loyalty are professional at all times that I needed service. Nikki Harmon is our service tech and she is wonderful, friendly and efficient. She is an asset to the Loyalty family! Ellen & Do needed service. Nikki Harmon is our service tech and she is wonderful, friendly and efficient. She is an asset to the Loyalty family! Ellen & Donald Guthorn More

The staff of Loyalty are professional and casual at the same time. Every question I had was answered promptly. Great dealership. same time. Every question I had was answered promptly. Great dealership. More

My service visit at Loyalty Chevrolet Cadillac was great. Nikki Harmon was my service advisor and was very friendly and extremely helpful. She was genuinely concerned about taking care of my Corvette and k Nikki Harmon was my service advisor and was very friendly and extremely helpful. She was genuinely concerned about taking care of my Corvette and kept me informed about the progress of the service. I was very pleased with the overall experience and will certainly continue to use their service. More

On 6/18/26 at 5:20PM we brought our mother-in-law’s Toyota Corolla in because it hadn’t been run in about 1 month and when we started it up, it immediately made a knocking noise coming from the rear, i Toyota Corolla in because it hadn’t been run in about 1 month and when we started it up, it immediately made a knocking noise coming from the rear, in cadence with the speed of the car So, ten minutes before closing, Assistant Service Mgr, Charles Sheiler was able to put the car up on the lift and diagnose the problem and readily fix it and not charge us a dime. Amazing service! Loyalty Chevrolet/Cadillac lives up to its name! More

I was having trouble finding a local dealership that could properly align my Corvette. A Corvette Club friend recommended Loyalty in Williamsburg. Even though it's a 20 mile drive from Yorktown where I could properly align my Corvette. A Corvette Club friend recommended Loyalty in Williamsburg. Even though it's a 20 mile drive from Yorktown where I live, it was well worth it. My Corvette now drives like new! Additionally it was a pleasure working with Nikki Harmon, the service manager. Nikki who was sincerely adamant that I got a good driving car that I can enjoy! Thanks! More

We saw the car we wanted (Cadillac CT4) on Loyalty's website and came in and worked with Gerald Bradshaw. We got a fair trade in value for our trade in (a ten year old Cadillac ATS) and were able to ge website and came in and worked with Gerald Bradshaw. We got a fair trade in value for our trade in (a ten year old Cadillac ATS) and were able to get a reasonable discount on the new car we wanted. Gerald was great pointing out the new features on the new Cadillac CT4 and showing us how to use them. More

I was very satisfied with the service I received from Loyalty on my wife's CTS. The car was returned to me clean and on time. It now drives & rides like when it was new. Nikki Harmon and her team were v Loyalty on my wife's CTS. The car was returned to me clean and on time. It now drives & rides like when it was new. Nikki Harmon and her team were very professional, knowledgeable and courteous. I would certainly recommend her to family and friends. More