Louisville Chrysler Jeep Dodge Ram

They advertised a sale price for a truck, plus taxes and dealer fees. I agreed to the full asking price plus the taxes and dealer fees but when the paper work came through it was $9,000 more than the advert dealer fees. I agreed to the full asking price plus the taxes and dealer fees but when the paper work came through it was $9,000 more than the advertised price. I asked them why and it included a $4,500 protection plan fee that I declined. The rest was taxes and dealer fees including a commission fee. They said I was forced to accept the extra protection plan if I wanted to purchase the truck! After that, the salesman Greg and the sales manager Daniel tried to justify it by saying that's just how some dealerships do it. Do not advertise a sale price if you are forcing the customer to pay another $4500 fee for a protection plan, that's dishonest and false advertising! More

My husband bought a lexus SUV. After he purchased it and popped the hood . Bumper cover was glued on and it has been wrecked and here we are 5 thousand later to fix it. Wreck didn' After he purchased it and popped the hood . Bumper cover was glued on and it has been wrecked and here we are 5 thousand later to fix it. Wreck didn't show up on car fax. Will never buy from here. Should have went to Oxmoor Toyota where we normally go to buy cars. More

We had been looking for a car for my husband for a while. Pj worked diligently with us until we found what we wanted. Once we did , Pj was on top of the process from start to finish and made it easy from sta Pj worked diligently with us until we found what we wanted. Once we did , Pj was on top of the process from start to finish and made it easy from start to finish. Pj was very upbeat friendly and knowledgeable. He made it the best experience we have ever had purchasing a car. Will definitely go to see him for my next car purchase! More

Damien was very friendly, but when he brought out the offer sheet and presented it as the cost of the vehicle, he didn’t mention a $2500 protection plan that was completely optional. That really gave me offer sheet and presented it as the cost of the vehicle, he didn’t mention a $2500 protection plan that was completely optional. That really gave me pause about purchasing, and I ended up leaving and deciding to look at a vehicle at another dealership. After additional talks with Daymi, and Daniel I returned to purchase and all is good. overall I got a great vehicle, and my sales rep Daymi was outstanding. More

I had a great experience here, and all I was looking for was an acceptable one… having had overall negative experiences at car dealerships countless times. Patrick is professional and knowledgeable. He’s ex was an acceptable one… having had overall negative experiences at car dealerships countless times. Patrick is professional and knowledgeable. He’s experienced enough to keep the process gently on rails as a good salesperson should but with zero pressure somehow. I believe it’s just his personality and it really made for a pleasant experience even when spending a large sum of money can be, and usually is, very stressful. He was always available by phone or text, always followed up when he said he would, and got the answers to the questions he didn’t know very quickly. The dealership overall had this vibe of teamwork and taking care of the customer and it showed. My time there was respected by everyone especially Patrick. No sitting around for long periods and being “sweated”. Most outstanding so far in my experience is that even after they collected their money and I collected my new to me vehicle, Patrick has remained extremely responsive and helpful for questions I’ve had moving forward. I wish they were closer but even so because every interaction exceeded my expectations I will be returning for routine service and maintenance. It’s worth the small extra travel time to be treated so well. Would give 6 out of 5 stars if I could. Great job Patrick and Louisville CDJR team. More

Oksana was very professional and helpful. They were able to meet all my needs and in record time. I am completely satisfied with my purchase and service. They were able to meet all my needs and in record time. I am completely satisfied with my purchase and service. More

Our salesperson was informative and extremely helpful. He helped us to pull of an awesome surprise for our daughter He helped us to pull of an awesome surprise for our daughter More

Each person I met was genuinely friendly and attempted to help me secure a car. PJ and the others were extremely helpful along the way. help me secure a car. PJ and the others were extremely helpful along the way. More

I bought a 2020 BMW X1 here and had a wonderful experience. PJ was my salesperson and he was knowledgeable and just a great guy. I told them the all in price I was comfortable with paying and they experience. PJ was my salesperson and he was knowledgeable and just a great guy. I told them the all in price I was comfortable with paying and they met me there with no haggling (and importantly, no hidden fees). It was a no pressure experience, and I was in and out after agreeing to a price in 30 minutes or less. Definitely recommend the dealership and PJ. I will go back when I consider my next purchase. More