Lou Sobh Honda

don't make an appointment, walk ins go first Spent 3 hours at the dealer for a simple issue. The first 2 hours I was patient, assuming we were near the end, having an obvious rattle noise on a br Spent 3 hours at the dealer for a simple issue. The first 2 hours I was patient, assuming we were near the end, having an obvious rattle noise on a brand new Odyssey tended to. Wrong. When we approached the service desk to get an ETA at 2 hour mark, they scrambled to pull our van out of the overflow lot...it hadn't even been looked at yet...their excuse was that they had a lot of airbag recalls that were coming in. LONG STORY SHORT, your appointment time doesn't matter, it is whatever order they feel like. The rattle is a manufacturer issue and that will now take another hour of discussion because we have been referred around like a ping pong ball. Thanks for wasting my day off and I'll be sure to let friends and coworkers know when you need a service center DO NOT waste half a day here. Although they did leave me more than enough time to negatively review them. Whoopsie. More

Perfect Buying Experience Stopped in Dealership to see a used Honda CR-V I found on Cars.com. I was met by Nick Scofield as I was looking for the vehicle and he told me it was Stopped in Dealership to see a used Honda CR-V I found on Cars.com. I was met by Nick Scofield as I was looking for the vehicle and he told me it was out on a loaner program for a few hours so I told him i'd check back later. The next morning Nick called me and told me the car was back and ready to show. Honestly, I had thought I would not go back but Nick was so positive and knowledgable about the car that he convinced me to consider coming in to take a look. The car was everything he said it would be and Nick was just outstanding to work with throughout the negotiation process. Every detail was very professional from start to finish. Couldn't be happier!!! More

Purchase I went into Lou Sobh Honda on 10/11/14 to see what options they had for us to switch vehicles. I was greeted in the parking lot by a sales representat I went into Lou Sobh Honda on 10/11/14 to see what options they had for us to switch vehicles. I was greeted in the parking lot by a sales representative, Mr. David Smith. David was very welcoming and hospitable throughout our entire time at the dealership. We really felt like we got to know him during the car buying experience as he was very genuine in helping us find a vehicle that would fit our budget and needs. Having previously experienced a very negative buying transaction at a dealership in Marietta, David helped to restore our confidence in honest sales. Without exaggeration, our car buying experience at Lou Sobh was the best we have experienced so far. We really feel as though David and Tom in finance helped get us into an affordable and reliable minivan. I have already told family in the area of the great experience and I know if we ever need to buy another car it will be at Lou Sobh. Thank you! More

Service Very professional and courteous service department. I took our civic in for transmission service knowing ahead of time that there is much work to be d Very professional and courteous service department. I took our civic in for transmission service knowing ahead of time that there is much work to be done and they never tried to sell me any additional products or service. They informed me of what they noticed in their inspection, but never tried to push or manipulate us into doing additional work. Because of this we will take our vehicle to this dealer for all future repairs. Enough can't be said for honest business practices! Thank you! More

Purchased a new CRV through the Costco Auto Program The dealership was very transparent in costing, friendly, and worked with us to get the best price. We had visited a non Costco dealer who had provid The dealership was very transparent in costing, friendly, and worked with us to get the best price. We had visited a non Costco dealer who had provided a very competitive price but didn't have the color we wanted. This dealer dropped the price to stay competitive and had the vehicle we wanted. No hidden fees and very patient with our questions. The dealership building is clean, comfortable and spacious. Our salesperson, Jacob Lawson was excellent. More

Good experience Everyone at this dealership was kind, patient and professional. They didn't have the car I wanted so I bought a different one so I wouldn't have to go Everyone at this dealership was kind, patient and professional. They didn't have the car I wanted so I bought a different one so I wouldn't have to go somewhere else. I will recommend them to anyone in the market for a new car. More

Best Ever i just purchased a vehicle from them today. They gave me great trade in value and a great price for the new car. The customer service was over the top i just purchased a vehicle from them today. They gave me great trade in value and a great price for the new car. The customer service was over the top!!! Never once did I feel pressured to buy. I WILL be going there again. Thank you so much guys for working with me and tolerateing the boys. YAll are the best!!! I'm loving the car!!! More

Car purchase Recently I stopped in at Lou Sobh Honda in Cumming just to look around. Nick walked over and asked if I needed help. I told him I was just looking at Recently I stopped in at Lou Sobh Honda in Cumming just to look around. Nick walked over and asked if I needed help. I told him I was just looking at the Pilots but didn't have time to do more then that. He answered a few questions I had and left me to look around. NO PRESSURE. A day latter I brought my husband and asked for Nick and he came out and took us for a test drive. Always friendly again NO PRESSURE! I had already checked with Blue Book on the trade value of my car and knew what I wanted. Within a 2 hours of arriving I left with a 2015 Pilot. I worked out the deal with the manager and Nick seating together with me. My husband was present but I purchased the car and they delted with me. I appreciated that. I have had few BAD experiences with dealer ships and did not purchase a Ford because of the pressure by the sales force and the constant back and forth between the salesman and the manager and I got tired of seating and waiting for the deal to be worked out. I LOVE MY CAR AND I LOVE THIS DEALERSHIP! It was by far the best experience I have ever had buying a car. Thanks to Nick and team! More

Honest Salesman We found a used Mercedes on-line. We have been watching on-line and have looked at numerous dealerships. When we saw the ad for this car we knew it We found a used Mercedes on-line. We have been watching on-line and have looked at numerous dealerships. When we saw the ad for this car we knew it was a good deal. I called and got Nick as the salesman. We drove to Cumming to look at the car. We liked it and sat to make the deal. Nick said the price on the internet was firm. We were trading an old Acura. The price he offered was fair. No "dealing" on either price. We asked for 2 things - the windshield was broken and the console would not open - and we asked for both to be fixed. Nick assured us this was fine. We signed the deal. This was on September 1st which was Labor Day so the service department was closed. We received a "we owe" paper. I noticed on the paper it was written that they would replace the windshield and "check" the console. I questioned this and Nick replied "I have you covered". Well when we took the car back to the service department they not only would not fix the console but they broke it in order to open it. After going back and forth and many phone calls, Nick has offered to pay for the broken part. All I can ask for. We are very pleased with the car and the deal. They also fixed the windshield. Nick did come through on his word in the end - again all we could ask for! More