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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,503 Reviews

2,503 Reviews of Lou Fusz Kia - Service Center

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October 26, 2023

I always have outstanding service at Lou Fusz KIA whenever I have my vehicles in for maintenance. All of the staff is knowledgeable, accommodating and always answers any questions I have. I highly re More

by bhardy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Derleth, Zachery Lentz
Oct 27, 2023 -

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

October 25, 2023

I’ve been here a few times now. It states complimentary wash with oil change. This last time I went I specifically asked if a vacuum was included. (Because I didn’t get it the last More

by C.fisher1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lentz
Oct 27, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be urgently passing your message along to our management team. We are constantly working to give our customers the best experience possible, and we will be working to resolve this issue.

October 21, 2023

Friendly dependable service, on time, a very good waiting area. The service people seem to be knowledgeable. More

by rbwatts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service
Oct 24, 2023 -

Lou Fusz Kia responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

October 20, 2023

Very happy with my over all experience! Kevin kept me informed with the whole process. More

by LKALLMBAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
Oct 20, 2023 -

Lou Fusz Kia responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

October 20, 2023

The service department is very efficient, knowledgeable and has great customer service. They truly care that their customers are well taken care of. More

by lindap4581
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin-service department
Oct 24, 2023 -

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

October 19, 2023

Everything was great, and the people at the dealership were doing a great job to get me out of there More

by CARDS91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Oct 20, 2023 -

Lou Fusz Kia responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

October 19, 2023

It was a great experience. It was fast and efficient and they kept me informed More

by Smruwe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Johnston
Oct 20, 2023 -

Lou Fusz Kia responded

Thank you for taking the time to leave us a review. We are happy to have you as a customer, and we look forward to seeing you again.

October 18, 2023

Informative service advisors. Decent wait time. Would prefer more itemization on repair order. Always appreciate the wash and vacuum. More

by MSJMOORING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Lou Fusz Kia responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

October 15, 2023

Even though I only had an oil change Lou Fusz was prompt in servicing my car and I appreciated the multi-point check of my vehicle. More

by Happy in St. Charles!!
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

October 14, 2023

Poor communication, long wait til to get my car in, $150 just to get your car looked at, would pick a different place next time More

by kashatro1s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Recommend no one
Oct 18, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

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