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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,503 Reviews

2,503 Reviews of Lou Fusz Kia - Service Center

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November 19, 2023

The service advisor was more interested in selling products versus fixing and finding the issue with my car More

by rickygreen401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Nov 21, 2023 -

Lou Fusz Kia responded

Thank you for taking the time to bring this to our attention. We will be passing your message along, and we hope to see you again.

November 18, 2023

Provided service I needed even though I did not have appointment. Noticed my belts were cracked and fixed them also More

by SHORTALLAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 21, 2023 -

Lou Fusz Kia responded

We are grateful for taking the time to share your store experience. We're happy to provide you with an acceptable experience. Looking forward to your next visit with us!

November 17, 2023

Everything went well. The only thing I would mention is that it seems difficult to get to the service center by phone. More

by kpickerd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Services Center
Nov 21, 2023 -

Lou Fusz Kia responded

We are delighted you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

November 17, 2023

NATE was my sale representative, he was AWESOME! !! He listened & understood my needs for a perfect automobile. 5'STARs TO THE TEAM & STAFF KEEP UP THS GOOD WORK.!! THANKs More

by Alexis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NATE MOORE
Nov 21, 2023 -

Lou Fusz Kia responded

We are grateful for taking the time to share your store experience. We're happy to provide you with an acceptable experience. Looking forward to your next visit with us!

November 17, 2023

It was very fast and took only 20 mins warm place to wait for the vehicle to get done More

by marlonwillis35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirstie Crook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Cerva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Lou Fusz Kia responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again!

November 16, 2023

Very disappointed in the oil change service that was provided. One one they put the wrong oil and not the correct oil specified for the car. For 2 they didn’t put enough oil in and I had to drive around More

by MESHAWOODARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Advisor Zack
Nov 17, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are constantly working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

November 16, 2023

Service was extraordinary. Very considerate for disabled and explained operation of the lights so they on when opening the door More

by Kiml.eastern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack in Service Dept
Nov 17, 2023 -

Lou Fusz Kia responded

We are delighted you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

November 10, 2023

Fair price and great service a a a a a a a a a a a More

by efeinstein999
Recommend Dealer
Yes
Employees Worked With
Mike Feinstein
Nov 15, 2023 -

Lou Fusz Kia responded

Thank you for taking the time to leave us a review. We are happy to have you as a customer, and we look forward to seeing you again.

November 10, 2023

Came in for an oil change was stated that I need a wheel alignment which I did not need. Just to get extra money. Which i paid for. I normally take my car to Jim Buter Kia.I never bring my car there again. More

by Angela Mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Receipt in my car don't want wrong person
Nov 15, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are constantly working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

November 09, 2023

Washer liquid was low and asked to refill the washer liquid. When received the car after servicing found that the washer liquid was not filled and displaying the same message. More

by Harish Kumar B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Johnston
Nov 09, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

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